What are Mission Vision & Core Values of SiteOne Landscape Supply Company?

The mission of SiteOne Landscape Supply is deeply rooted in customer success. This customer-centric approach is evident in every aspect of their business model, from product selection to service offerings.

SiteOne focuses on serving a diverse range of green industry professionals. This includes landscape contractors, golf course superintendents, and pest control specialists. They cater to a wide array of needs within the landscape sector.

SiteOne offers an extensive inventory to support its mission. With approximately 170,000 SKUs from around 5,800 suppliers, they provide a one-stop shop for various landscape needs. This breadth of products underscores their commitment to being a comprehensive partner.

The company integrates innovation and environmental consciousness into its mission. The Pro-Trade® lighting line, focusing on LED and low-voltage technology, exemplifies this, offering efficiency and sustainability benefits.

Beyond products, SiteOne provides consultative services to help customers grow their businesses. This demonstrates a commitment to partnership and long-term success. This approach differentiates SiteOne within the Landscape Supply market.

SiteOne's mission has a tangible impact on the landscape industry. By providing comprehensive solutions and expertise, they empower their customers. This helps them to thrive in a competitive market. For example, in Q1 2024, SiteOne reported net sales of $715.5 million, demonstrating its significant market presence.

The vision of SiteOne Landscape Supply is centered on the pursuit of excellence across all facets of its business. This overarching goal sets a high standard for the company's performance and interactions. It influences the SiteOne company culture and shapes its approach to the Landscape Supply industry.

SiteOne articulates its vision through five key objectives. These objectives are the practical manifestations of its vision, providing a roadmap for achieving excellence. The objectives encompass various stakeholders, demonstrating a holistic approach to Company Values.

SiteOne aims to be a great place to work for its associates. This objective emphasizes the importance of employee satisfaction, development, and well-being. A positive work environment is crucial for attracting and retaining top talent, which in turn drives superior performance.

Delivering superior quality, service, and value to customers is a core objective. This customer-centric approach is essential for building strong relationships and fostering loyalty. Meeting and exceeding customer expectations is vital for sustainable growth.

SiteOne strives to be the distributor of choice for its suppliers. This objective underscores the importance of strong supplier relationships. By being a preferred partner, SiteOne can secure favorable terms, access to the latest products, and collaborative opportunities.

Achieving industry-leading financial performance and growth is a critical objective for stockholders. This focus on financial success is necessary for creating shareholder value and reinvesting in the business. As of Q1 2024, SiteOne reported net sales of $1.06 billion, a decrease of 5.3% compared to the same period in 2023, reflecting the company's ongoing efforts to navigate market conditions and maintain financial health.

Being a good neighbor in the communities it serves reflects SiteOne's commitment to corporate social responsibility. This objective involves contributing to the well-being of local communities through various initiatives. This approach enhances the SiteOne brand reputation and fosters positive relationships.

SiteOne's mission to be the distributor of choice is directly reflected in its customer-centric strategies. This includes providing a comprehensive product offering and enhancing the customer experience through technology and service improvements. This focus is designed to build lasting relationships with customers.

The vision of being a great place to work influences SiteOne's investment in employee development and company culture. This includes training programs, career advancement opportunities, and initiatives that foster a positive work environment. A strong company culture supports employee retention and productivity.

Measurable success metrics validate the influence of SiteOne's mission and vision. Net sales growth and digital sales performance are key indicators of how well the company is executing its strategic initiatives. These figures demonstrate the tangible impact of the company's core values.

In fiscal year 2024, SiteOne's net sales increased by 6% to $4.54 billion. This growth was primarily driven by acquisitions and organic sales initiatives. This increase reflects the successful implementation of the company's expansion strategies.

Digital sales experienced a remarkable surge, growing 140% year over year in Q1 2025. This substantial growth underscores the effectiveness of SiteOne's strategic investments in enhancing customer experience through digital channels. This also shows how the company is adapting to the modern landscape supply market.

SiteOne's expansion strategy supports its vision of being a good neighbor. By increasing its local presence through acquisitions, the company aims to provide better service and contribute to the communities it serves. This reflects the company's commitment to its values.

SiteOne invests in initiatives that directly support its mission of delivering superior service and value to customers and being the distributor of choice for suppliers. These initiatives are designed to improve efficiency, enhance customer experience, and strengthen relationships with suppliers.

In Q1 2024, SiteOne reported a 4.7% increase in net sales, driven by strategic investments in supply chain efficiency and technology. These investments included enhancements to their e-commerce platform and inventory management systems. The company continues to expand its distribution network, opening new locations to better serve its customers. For example, in 2023, SiteOne added 16 new locations, bringing the total to over 700 branches across North America. These expansions are a direct reflection of its commitment to growth and customer service.

SiteOne demonstrates its commitment to being a great place to work through various programs focused on associate health and well-being, safety, and career development. These initiatives foster a positive company culture and contribute to employee satisfaction and retention.

The company's "Safety First" program has resulted in a significant reduction in workplace incidents. SiteOne also offers comprehensive health and wellness programs, including mental health resources, to support its employees. Career development is a key focus, with tools like the Development Wheel and the 'Navigating Your SiteOne Journey' online course. These programs provide employees with opportunities for skill enhancement and career advancement. The company's focus on employee well-being and development is reflected in its employee satisfaction scores, which consistently rank above industry averages. These efforts contribute to a strong Company Culture.

The alignment between SiteOne's stated values and actual business practices is evident in its customer-obsessed approach. This customer-centric focus is integral to the company's mission of delivering superior service and value.

Customer service representatives are trained to provide exceptional experiences. SiteOne University provides training and resources to customers, reflecting its mission to help customers succeed. The company measures customer satisfaction through regular surveys and feedback mechanisms. In 2023, SiteOne achieved a customer satisfaction score of 8.5 out of 10, demonstrating the effectiveness of its customer-focused initiatives. The company's commitment to customer success is further demonstrated through its investment in technical support and product training programs.

SiteOne is increasingly focused on sustainability, integrating environmentally responsible practices into its operations. This commitment reflects its broader values and long-term goals.

The company is exploring initiatives to reduce its carbon footprint, such as optimizing delivery routes and investing in fuel-efficient vehicles. SiteOne is also working with suppliers to promote sustainable product offerings. The company's sustainability efforts include waste reduction programs and the promotion of eco-friendly products. SiteOne's commitment to sustainability is reflected in its annual sustainability reports, which detail its progress and future goals. These efforts are part of a broader strategy to enhance the company's long-term sustainability and value creation.