What are Mission Vision & Core Values of Seven & I Holdings Company?

At the heart of Seven & I Holdings' mission is a dedication to the customer. The statement explicitly prioritizes providing "valuable products and services." This customer-centric approach is evident across its diverse portfolio, from 7-Eleven convenience stores to supermarkets and financial services. This focus is a key element of how Seven & I Holdings defines its mission.

The mission statement also emphasizes "conducting management with respect for business ethics." This commitment to ethical guidelines is integral to the company's corporate governance and reflects its company values. Seven & I Holdings recognizes the importance of social responsibility in maintaining its reputation and building long-term stakeholder value.

Beyond customer satisfaction and ethical conduct, the mission includes creating "new wealth and employment opportunities." This aspect highlights Seven & I Holdings' broader societal impact. This is one of the Seven & I Holdings strategic goals. The company's global presence and expansion efforts contribute to economic growth in various regions.

The mission is operationalized through various business segments. 7-Eleven stores, for example, offer convenience and a wide array of products, directly reflecting the commitment to providing valuable services. The integration of financial services further enhances the value proposition, showcasing how Seven & I Holdings translates its mission into tangible actions.

The mission statement implicitly supports innovation. Providing "valuable products and services" in a dynamic market necessitates continuous adaptation and improvement. This focus on innovation is crucial for Seven & I Holdings' long-term success, as it navigates changing consumer preferences and technological advancements. The Seven & I Holdings future vision is tied to its ability to adapt.

Seven & I Holdings' mission statement significantly influences its company culture. The emphasis on customer satisfaction and ethical conduct shapes its internal processes and external interactions. The company's dedication to its mission is evident in its financial performance. In the fiscal year 2024, Seven & I Holdings reported consolidated revenue of ¥12.3 trillion, demonstrating the impact of its mission-driven approach.

The core of Seven & i Holdings' vision emphasizes the ability to adapt swiftly to evolving consumer needs. This responsiveness is crucial in today's dynamic retail environment. The company aims to stay ahead of market trends and customer preferences.

While adapting to change is key, the vision also underscores the importance of reinforcing core business principles. This involves maintaining a strong foundation in its existing operations, particularly its convenience store business. This is the basis to build a sustainable business.

Seven & i Holdings aims to differentiate itself from price-based competition by focusing on quality. This strategic approach involves delivering high-quality products and services. It is also about enhancing the customer experience and building brand loyalty.

The vision is aligned with Seven & i Holdings' strategic initiatives, such as the planned IPO of the North American 7-Eleven business by the second half of 2026, and the sale of the superstore business group to Bain Capital by September 2025. These moves reflect a focused approach to optimize the portfolio.

The vision supports the company's goal of maintaining market leadership through quality and responsiveness. This involves continuous innovation and operational excellence to meet customer expectations. The goal is to sustain growth in competitive markets.

Seven & i Holdings' vision reflects a long-term perspective, focusing on sustainable growth and value creation. The company aims to navigate market challenges and capitalize on opportunities. This is the best way to ensure its success in the long run.

The mission's emphasis on providing valuable products and services to customers guides product development and service offerings. This customer-centric approach is a key driver of Seven & I Holdings' success.

The expansion of 'New Standard' 7-Eleven stores with enhanced food offerings and digital capabilities demonstrates a direct link between their mission and strategic initiatives. These stores are performing better than existing ones.

New format stores are delivering 13% higher same-store sales in the first year, showcasing the positive influence of their customer-centric mission on performance. This data highlights the impact of their strategic choices.

The vision's focus on 'management focused on quality' influences day-to-day operations by emphasizing operational excellence and customer satisfaction. This commitment to quality impacts all areas of the business.

The company's commitment to a progressive dividend policy and share buybacks by FY2030 reflects their commitment to creating value for shareholders, a key stakeholder group mentioned in their values. This focus on shareholder value is a core aspect of their strategy.

The overall direction of streamlining and focusing on the profitable convenience store segment with enhanced offerings suggests a strategic alignment with their stated mission and vision. This alignment is crucial for long-term success.

Leadership plays a crucial role in reinforcing the company's mission, vision, and core values. Effective communication across various channels ensures that these principles are understood and embraced by all stakeholders.

Seven & I Holdings communicates its mission, vision, and core values to stakeholders through multiple channels, including corporate reports, investor presentations, and its official website. This transparency builds trust and fosters stronger relationships with customers, partners, shareholders, and communities.

The emphasis on trustworthiness and sincerity within the Corporate Creed serves as a guide for employee behavior and a foundation for building strong relationships. These ethical guidelines are integral to the company's operations and reflect its commitment to responsible business practices.

Corporate reports, investor presentations, and the official website serve as key channels for communicating the company's mission, vision, and core values. These channels ensure transparency and provide stakeholders with insights into the company's strategic direction and operational performance.

While specific formal programs for complete alignment across the vast and diverse group were not detailed in the provided information, the establishment of a CSR Management Committee and the revision of material issues indicate a structured approach to integrating sustainability and ethical considerations into their operations. This is an ongoing process, and the company continuously strives to improve its practices.

The implementation of Seven & I Holdings' mission, vision, and core values has a significant impact on its stakeholders, including customers, employees, shareholders, and the communities it serves. By prioritizing these principles, the company aims to create long-term value and build a sustainable business model. To understand more about the history of this company, you can read the Brief History of Seven & I Holdings.