What are Mission Vision & Core Values of Bank Central Asia Company?

BCA aims to be a center of excellence in payment settlements and financial solutions. This involves providing reliable and efficient services for both businesses and individuals. This focus is crucial in today’s fast-paced digital world.

A core tenet of the BCA mission is understanding diverse customer needs. This commitment drives BCA to offer tailored financial services, aiming for optimal customer satisfaction. This customer-centric approach is vital for sustained growth.

BCA's mission extends beyond customer satisfaction to include enhancing corporate franchise and stakeholder value. This encompasses not only financial performance but also the company's overall impact. This long-term perspective is key to BCA's success.

BCA's vast network of branches and ATMs throughout Indonesia directly supports its mission. This infrastructure facilitates payment settlements and financial service access. This widespread presence is a key competitive advantage.

BCA's continuous development of digital banking products and services reflects its mission to meet evolving customer needs. This focus on innovation is vital for remaining competitive in the digital age. Digital banking transactions continue to increase.

BCA's robust credit portfolio, including corporate, commercial, SME, and consumer loans, demonstrates its commitment to providing financial solutions. This diversified lending strategy supports various customer segments. The loan portfolio continues to grow.

The phrase "bank of choice" highlights BCA's ambition to be the preferred financial institution for individuals and businesses. This implies a focus on customer satisfaction, competitive offerings, and a strong brand reputation. BCA aims to achieve this through continuous innovation in its products and services.

The goal to be "a major pillar of the Indonesian economy" underscores BCA's commitment to contributing to national economic growth. This involves supporting various sectors, facilitating financial transactions, and promoting financial inclusion. BCA's size and reach allow it to significantly influence Indonesia's financial landscape.

This vision directs BCA's strategic decisions, influencing investments in technology, branch networks, and human resources. It suggests a long-term perspective focused on sustainable growth and adaptation to the evolving financial environment. BCA's vision is a key element in understanding the company's long-term strategy.

BCA's vision is actively pursued through its digital transformation initiatives. The company has invested heavily in digital banking platforms, mobile applications, and online services. This commitment to digital innovation aligns with the goal of being the "bank of choice" for tech-savvy customers.

BCA's strong financial performance, reflected in its consistent profitability and market capitalization, supports its vision. As of late 2024, BCA remains one of the largest banks in Indonesia by assets, which positions it well to achieve its vision. This financial strength enables BCA to invest in its future and expand its influence.

BCA's vision also implicitly includes a commitment to sustainability and social responsibility. As a "major pillar" of the economy, BCA is expected to contribute to sustainable development and operate ethically. This involves supporting environmental initiatives and promoting financial inclusion across Indonesia.

BCA's vision to be a major pillar of the Indonesian economy guides its strategic decisions. This vision drives BCA to contribute to national economic growth by supporting various sectors through financial solutions.

The mission to be a center of excellence in payment settlements and financial solutions influences BCA's focus on expanding its credit portfolios. This is evident in the 13.8% year-on-year growth in its credit portfolio in 2024.

BCA's mission prioritizes customer satisfaction, which is consistently reflected in its operations. This commitment is demonstrated through its consistent recognition for customer engagement, receiving the Gallup Global Customer Engagement Award for four consecutive years (2021-2024).

BCA's focus on understanding diverse customer needs and optimizing satisfaction is a key element of its mission. This approach is reflected in its ability to provide financial solutions across various segments, including corporate, commercial, SME, and consumer credit.

The BCA mission and vision statements are not just aspirational; they are integral to the company's strategic planning. They ensure that every initiative, from product development to market expansion, aligns with the company's core purpose and long-term objectives. This alignment is crucial for sustained success in a dynamic financial landscape.

BCA's dedication to its mission and vision drives a culture of continuous improvement. The bank constantly seeks ways to enhance its services, innovate its products, and strengthen its relationships with customers and stakeholders. This commitment to excellence is a hallmark of BCA's success.

Leadership plays a crucial role in reinforcing the Revenue Streams & Business Model of Bank Central Asia mission, vision, and core values. President Director Jahja Setiaatmadja consistently emphasizes teamwork and customer satisfaction, which are central to BCA's core values and mission.

BCA communicates its mission and vision through various channels to ensure all stakeholders are informed. This includes the official website, corporate reports, and internal communication platforms.

BCA's commitment to its core values is evident in its daily operations. The 'Customer First' philosophy is deeply embedded in its culture, driving all customer-facing interactions and service developments.

Formal programs like the 'BCA Way' are used to socialize the BCA mission, vision, and values with employees. This ensures that these principles are integrated into daily operations and interactions, fostering a cohesive and values-driven work environment.