What are Mission Vision & Core Values of IHH Healthcare Company?

The mission statement highlights a strong patient-centric approach. This means that all of IHH Healthcare's efforts are geared towards ensuring the well-being and satisfaction of its patients. Their target customers are patients and their loved ones.

IHH Healthcare offers a wide range of healthcare services, from primary to quaternary care. This includes ancillary services like laboratory, diagnostics, imaging, and rehabilitation. This comprehensive approach ensures patients receive holistic care.

IHH Healthcare operates globally, with a presence in 10 countries, including Malaysia, Singapore, Türkiye, India, and Greater China. This global footprint allows them to serve a diverse patient base and leverage best practices across different regions.

A key aspect of IHH Healthcare's mission is the commitment to continuous improvement in clinical, operational, and service excellence. This drive for improvement is a core element of their and is driven by their dedicated people.

IHH Healthcare is actively expanding its Clinical Quality Indicators (CQIs). They plan to increase CQIs from 113 in 2022 to an expected 236 by 2025, demonstrating their commitment to high standards of care and clinical excellence. This expansion reflects their focus on measurable improvements in patient outcomes.

The implementation of Patient-Reported Outcome Measures (PROMs), such as for Total Knee Replacement, is another example of their patient-centered approach. PROMs capture direct patient experiences, allowing for more personalized care and aligning with patient priorities.

The vision clearly outlines IHH Healthcare's global ambitions. The phrase "world's most trusted" indicates a desire to transcend geographical boundaries and become a universally recognized and respected healthcare provider. This global outlook is reflected in its current operations across 10 countries, with a network of over 80 hospitals.

Trust is the central theme of IHH Healthcare's vision. It signifies a commitment to building strong relationships with patients, employees, partners, and communities. This emphasis on trust underscores the company's dedication to ethical conduct, transparency, and delivering high-quality healthcare services consistently.

IHH Healthcare's strategic initiatives are designed to align with its vision. For instance, the ACE framework, implemented in 2024, is a testament to the company's commitment to achieving profitable growth and creating a sustainable healthcare ecosystem. These efforts are instrumental in realizing its vision of becoming a leading Healthcare Provider.

The company's actions demonstrate tangible progress toward its vision. The ongoing investments in upgrading and expanding hospital facilities, such as the renovation of Mount Elizabeth Hospital, and the addition of nearly 1,000 beds in 2024, are concrete steps towards achieving its ambitious goals. These investments reflect the company's commitment to providing superior healthcare services and expanding its global footprint.

IHH Healthcare's robust financial performance in FY2024, marked by double-digit growth in revenue, EBITDA, and PATMI (excluding exceptional items), supports the feasibility of its vision. This strong financial foundation provides the resources and confidence to pursue its strategic objectives and expand its global presence. The company's focus on sustainable growth and operational efficiency positions it well for continued success in the healthcare sector.

The vision statement reflects a long-term perspective, emphasizing the company's commitment to building a lasting legacy in the healthcare industry. This commitment extends beyond short-term financial gains, focusing on creating value for all stakeholders and contributing to the well-being of communities worldwide. This long-term vision is crucial for navigating the evolving healthcare landscape and maintaining a competitive edge.

IHH Healthcare's mission to provide exemplary care and its vision to be the most trusted network are key drivers behind its aggressive expansion strategy. Between 2024 and 2028, the company plans to increase its bed capacity by over 30%, or nearly 4,000 beds, through organic growth and strategic acquisitions. This expansion is expected to fuel a 10% CAGR in hospital and healthcare revenue.

Recent acquisitions, such as the 600-bed Island Hospital in Penang in November 2024 and Timberland Medical Centre in February 2024, along with the opening of the 127-bed Acibadem Kartal Hospital in Turkey in Q1 2025, exemplify IHH Healthcare's commitment to meeting the growing demand for high-quality healthcare services. These moves directly support its goal of strengthening its market position and expanding its reach as a leading healthcare provider.

IHH Healthcare's mission emphasizes continuously raising the bar in clinical excellence. This commitment is evident in its expansion of Clinical Quality Indicators (CQIs) from 170 in Q3 2024 to an expected 236 by 2025. The implementation of Patient-Reported Outcome Measures (PROMs) further enhances patient care, aligning with the vision of being a beacon for patient treatment.

By focusing on measurable clinical performance and outcomes, IHH Healthcare ensures it delivers the highest standards of care. This dedication to excellence not only improves patient outcomes but also reinforces the company's reputation as a trusted healthcare provider. This is a key aspect of IHH Healthcare's corporate values.

IHH Healthcare's vision of being the 'most trusted healthcare services network' extends to sustainable business practices. The company secured a $300 million sustainability-linked loan with UOB, demonstrating its commitment to environmental stewardship. This includes capping carbon growth by 2025 and achieving net-zero emissions by 2050.

Operational decisions, such as installing rooftop solar panels across Malaysian hospitals by 2026 and launching a large-scale solar project in Türkiye, which is expected to supply up to 80% of Acibadem's electricity, reflect IHH Healthcare's commitment to environmental sustainability. These initiatives support their broader purpose of 'Care. For Good.' and demonstrate their corporate social responsibility.

Leadership plays a pivotal role in ensuring that IHH Healthcare's mission, vision, and core values are consistently reinforced throughout the organization. The Group CEO's statements and the implementation of strategic frameworks demonstrate this commitment.

Group CEO Dr. Prem Kumar Nair's articulation of the 'Care. For Good.' aspiration underpins the entire framework, encompassing vision, mission, and core values. The ACE framework (Align, Challenge, Empower) implemented in 2024, translates these principles into tangible business outcomes.

IHH Healthcare effectively communicates its mission, vision, and strategic direction to all stakeholders through various channels. This transparency builds trust and ensures that everyone understands the company's goals and values.

Annual and sustainability reports, such as the IHH Healthcare Annual Report 2024 and Sustainability Report 2024, provide detailed information on strategic direction, operational excellence, and sustainable growth. The company also utilizes Bursa Malaysia, Singapore Exchange, its corporate website, and social media for timely and accurate information delivery. For more information on IHH Healthcare's background, consider reading the Brief History of IHH Healthcare.

IHH Healthcare demonstrates its commitment to its core values through specific business practices. These examples showcase how the company integrates its values into its daily operations.

• Clinical Excellence: IHH Healthcare has actively expanded its Clinical Quality Indicators (CQIs) from 113 in 2022 to 170 by Q3 2024, with a target of 236 by 2025, reflecting a commitment to continuous improvement and evidence-based care.
• Patient-Centricity through Technology: The consolidation and migration of database workloads, including patient management and appointment booking systems, to Oracle Exadata Cloud@Customer in Malaysia demonstrates their dedication to improving patient and clinician user experiences through faster and more reliable access to secure information.
• Sustainability Programs: IHH Healthcare is committed to achieving net-zero emissions by 2050 and capping carbon growth by 2025. Their 2024 progress includes a 3.2% decrease in emission intensity per patient day despite a 2.5% business growth, due to efforts in energy efficiency and switching to renewables. They have also reduced single-use virgin plastics in non-clinical areas by up to 99% in Singapore and Malaysia and reduced environmentally harmful anesthetic gases by up to 55% across core markets.

IHH Healthcare has formal programs and systems in place to ensure that its mission, vision, and core values are consistently upheld throughout the organization. These programs provide a structured approach to achieving its strategic objectives.

The multi-year transformation plan focuses on seven key areas: clinical excellence, patient experience, new care models, operational efficiency, payor and regulator engagement, employee and doctor value propositions, and the advancement of technology, data, and artificial intelligence. A Clinical Risk Assurance Framework, phased in since 2023, manages and mitigates clinical risks across hospital, country, and group levels.