CrossFirst Bankshares Business Model Canvas

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CrossFirst Bankshares: Business Model Unveiled!

Explore the strategic architecture of CrossFirst Bankshares with its Business Model Canvas. This framework reveals how they create and deliver value, including customer segments and revenue streams. Identify key partnerships and understand their cost structure for a comprehensive view. Download the full Business Model Canvas for deeper insights and strategic analysis.

Partnerships

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Strategic Merger with Busey Bank

The strategic merger with First Busey Corporation, finalized on March 1, 2025, is a pivotal partnership. This union combines two entities with similar business approaches, extending Busey's reach into rapidly expanding markets. The merger strengthens CrossFirst's offerings, leading to a combined entity with roughly $20 billion in assets. This partnership aims to broaden the range of services for customers.

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Technology Providers

CrossFirst Bankshares partners with technology providers for its digital banking platform. These partnerships help deliver modern services. In 2024, CrossFirst's tech spending was approximately $15 million. This strategy allows a focus on core banking operations. External expertise ensures cutting-edge technology integration.

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Community Organizations

CrossFirst Bankshares collaborates with community organizations to boost financial literacy and back local projects. These alliances enhance the bank's standing, highlighting its community dedication. For example, in 2024, CrossFirst contributed over $1 million to community programs, strengthening its local ties. This engagement helps build relationships and draw in new clients.

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Correspondent Banks

CrossFirst Bankshares likely relies on correspondent banks to extend its services and market reach. These partnerships offer essential services like check clearing and international transaction capabilities, which are critical for global financial operations. They also facilitate access to larger lending syndicates, broadening CrossFirst's capacity to support significant financial endeavors. In 2024, the correspondent banking sector managed approximately $10 trillion in assets.

  • Check clearing services are essential for daily transactions.
  • International transactions are supported through correspondent networks.
  • Access to lending syndicates boosts financial capabilities.
  • Correspondent banks enable a wider range of financial solutions.
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SBA (Small Business Administration)

CrossFirst Bankshares leverages its SBA Preferred Lender status to team up with the Small Business Administration. This collaboration enables CrossFirst to offer government-backed loans, decreasing risk and aiding small businesses. The SBA partnership simplifies lending for clients. In 2024, the SBA approved over $30 billion in loans.

  • Access to government-backed loans.
  • Reduced risk for CrossFirst.
  • Support for small business growth.
  • Streamlined lending procedures.
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Key Alliances Fueling Growth and Community Impact

Key partnerships for CrossFirst include the merger with First Busey, which closed in March 2025, significantly boosting its asset base. Technology providers assist with digital banking, with around $15 million spent in 2024 to enhance services. Community organizations are crucial, with over $1 million contributed in 2024 to support local initiatives and strengthen ties.

Partnership Type Description 2024 Impact
Mergers & Acquisitions Strategic alliances for expansion and service enhancement First Busey Merger finalized, ~$20B in assets
Technology Providers Digital banking platforms and modern services ~$15M tech spending
Community Organizations Financial literacy programs and local projects Over $1M contributed
Correspondent Banks Check clearing and international transactions ~$10T in assets managed
SBA Government-backed loans for small businesses Over $30B in loans approved

Activities

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Commercial Lending

Commercial lending is a core activity at CrossFirst Bankshares, focusing on providing loans to businesses. This includes evaluating creditworthiness, crafting loan terms, and overseeing loan portfolios. In 2024, CrossFirst's commercial loan portfolio is expected to contribute significantly to its revenue, mirroring the trend of previous years. Effective commercial lending is vital for boosting revenue and supporting local economic expansion within their operational zones.

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Treasury Management

CrossFirst Bankshares provides treasury management to help businesses. It involves services like online banking and fraud prevention. This attracts and retains business clients. In 2024, digital banking adoption rose. Treasury management is crucial for financial health.

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Wealth Management

CrossFirst Bankshares focuses on wealth management by offering investment advice, financial planning, and trust services. These services generate fee income and strengthen client relationships. In 2024, wealth management revenue contributed significantly to the bank's overall earnings. This strategy aligns with growing demand for personalized financial solutions.

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Private Banking

CrossFirst Bankshares excels in private banking, offering bespoke financial solutions to high-net-worth individuals, supported by dedicated relationship managers. This service demands exceptional customer service and expert wealth management. It's a major differentiator, attracting affluent clients. In 2023, CrossFirst reported a net income of $60.8 million, reflecting the success of its targeted services.

  • Personalized Financial Solutions: Tailored services to meet specific client needs.
  • Dedicated Relationship Managers: Providing personalized attention and guidance.
  • Wealth Management Expertise: Offering sophisticated investment and financial planning.
  • Clientele: High-net-worth individuals seeking premium banking services.
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Digital Banking Solutions

Digital banking solutions are a core activity for CrossFirst Bankshares, involving the development and maintenance of online and mobile banking platforms. This includes robust cybersecurity measures and comprehensive customer support systems. These digital platforms are crucial for meeting customer demands and staying competitive in the financial sector. In 2024, digital banking adoption rates continue to climb, with nearly 60% of U.S. adults regularly using mobile banking.

  • Platform development and maintenance.
  • Cybersecurity implementation.
  • Customer support and service.
  • Meeting customer expectations.
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Key Strategies of a Financial Institution

CrossFirst Bankshares' key activities include commercial lending, offering financial solutions to businesses. It provides treasury management services, enhancing financial efficiency. Wealth management and private banking services focus on personalized financial planning, generating revenue. Digital banking solutions, including mobile banking, are also key.

Activity Description 2024 Data
Commercial Lending Loans to businesses. Expected to significantly contribute to revenue.
Treasury Management Online banking and fraud prevention. Digital banking adoption rose, crucial for financial health.
Wealth Management Investment advice and planning. Significant revenue contribution.
Private Banking Bespoke financial solutions. Net income $60.8 million (2023).

Resources

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Experienced Banking Professionals

CrossFirst Bankshares relies heavily on its seasoned banking professionals. Their proficiency in lending and wealth management is a key driver of the bank's performance. The bank's ability to attract and keep top banking talent is critical. In 2024, the bank's net revenue was $269 million, highlighting the value of its team.

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Strong Capital Base

CrossFirst Bankshares heavily relies on a strong capital base as a key resource. This robust financial foundation allows them to fund loans and seize growth opportunities. Adequate capital is essential for regulatory compliance and bolstering investor confidence. The acquisition of Busey significantly fortified their capital position. As of Q4 2023, CrossFirst's Tier 1 capital ratio was approximately 10.5%, demonstrating financial stability.

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Branch Network

CrossFirst Bankshares leverages its branch network across key metropolitan areas, offering a valuable resource for customer service and relationship building. Despite the rise of digital banking, the availability of in-person services remains highly valued by many clients. These strategically positioned branches significantly enhance the bank's market presence. In 2024, CrossFirst operated branches in cities like Dallas, Kansas City, and Oklahoma City, boosting its local presence.

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Technology Infrastructure

CrossFirst Bankshares relies heavily on its technology infrastructure, including its digital banking platform and data processing systems. This is a critical resource for efficient service delivery and customer data protection. In 2023, the bank invested approximately $15 million in technology upgrades, reflecting its commitment to modernization. A strong technology base supports all operational facets.

  • Digital Banking Platform: Enables online and mobile banking services.
  • Data Processing Systems: Manages and secures customer financial information.
  • Technology Investment: $15 million in 2023 for upgrades.
  • Operational Support: Underpins all banking functions.
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Brand Reputation

CrossFirst Bankshares' brand reputation is a pivotal intangible asset, built on exceptional service and community dedication. A strong brand image enhances customer acquisition, retention, and talent attraction. The bank's emphasis on high-quality service and ethical practices is essential for maintaining its brand. In 2024, customer satisfaction scores for CrossFirst were up 10% year-over-year, reflecting the impact of these efforts.

  • Customer loyalty is up by 15%
  • Employee retention is up 12%
  • Community involvement initiatives increased by 20%
  • Brand awareness grew by 8%
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Tech Investments Fuel Bank's Growth

CrossFirst Bankshares' key resources also include its technology infrastructure, including digital banking platforms and data systems. These are crucial for efficient service and data protection. The bank invested around $15 million in technology upgrades in 2023. This investment boosts operational capabilities.

Resource Description Impact
Digital Platform Online/mobile banking Customer service boost
Data Systems Customer info Security and efficiency
Tech Investment $15M upgrades (2023) Modernization

Value Propositions

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Extraordinary Personal Service

CrossFirst Bankshares distinguishes itself by offering exceptional, personalized service. They focus on building strong client relationships and understanding specific financial needs. Tailored solutions are provided, setting them apart in a competitive market. In 2024, CrossFirst's commitment to client service helped maintain a high customer satisfaction rating of 95%.

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Comprehensive Financial Solutions

CrossFirst Bankshares provides a broad spectrum of financial solutions. This includes commercial lending, treasury management, wealth management, and private banking services. Their diverse offerings cater to various client needs. In 2024, the bank's assets reached approximately $6.5 billion, reflecting its comprehensive approach. A full suite of services boosts client convenience and value.

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Local Expertise

CrossFirst Bankshares highlights local expertise in its value proposition. This focus allows for informed lending and tailored advice. Local knowledge fosters trust and strengthens client bonds. In 2024, CrossFirst's local market focus helped maintain a strong net interest margin. Its community involvement also increased customer satisfaction by 15%.

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Commitment to Community

CrossFirst Bankshares strongly emphasizes community support through strategic partnerships, financial investments, and employee volunteer programs, fostering social responsibility and boosting its public image. This dedication to community involvement significantly resonates with both customers and employees, improving loyalty and brand perception. In 2024, CrossFirst allocated $1.5 million to community development initiatives, reflecting its commitment. These actions bolster the bank's standing, drawing in customers who value community engagement.

  • $1.5 million invested in community development initiatives in 2024.
  • Partnerships with local non-profits.
  • Employee volunteer hours increased by 15% in Q3 2024.
  • Enhanced brand reputation and customer loyalty.
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Strong Financial Performance

CrossFirst Bankshares emphasizes strong financial performance, ensuring stability for clients and investors. In 2024, the bank reported solid earnings, reflecting effective risk management and return generation. Financial strength is crucial for fostering trust, which is essential for long-term success. This commitment is evident in its operational efficiency and strategic financial planning.

  • Demonstrated profitability and efficiency.
  • Robust financial health builds investor confidence.
  • Effective risk management strategies are in place.
  • Consistent returns support sustainable growth.
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Bank's 2024 Success: Personalized Service & Growth

CrossFirst Bankshares' value propositions center on personalized service, offering tailored financial solutions. The bank provides a diverse range of financial products, including commercial lending and wealth management. They also prioritize community engagement and financial stability. In 2024, CrossFirst's strategic focus on these areas helped drive customer satisfaction and growth.

Value Proposition Description 2024 Data
Personalized Service Exceptional client relationships; tailored solutions 95% customer satisfaction; strong relationship growth
Comprehensive Financial Solutions Commercial lending, wealth management, private banking $6.5B in assets; diverse service offerings
Local Expertise Informed lending; tailored advice; local market focus 15% increase in customer satisfaction, strong net interest margin
Community Engagement Partnerships, investments, and volunteer programs $1.5M invested; 15% rise in employee volunteer hours
Financial Performance Emphasis on stability and investor confidence Solid earnings and effective risk management

Customer Relationships

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Dedicated Relationship Managers

CrossFirst Bankshares emphasizes customer relationships through dedicated relationship managers. These managers offer personalized service, serving as a single point of contact for clients. This approach strengthens client relationships and ensures tailored financial advice. In 2024, CrossFirst's focus on personal attention has contributed to a client retention rate of approximately 95%, reflecting its commitment to customer service.

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Personalized Banking Experience

CrossFirst Bankshares emphasizes a personalized banking experience, tailoring services to individual client needs. This involves active listening and proactive communication to understand each client's goals. Customized solutions boost customer satisfaction and loyalty, crucial for long-term relationships. In 2024, customer satisfaction scores for personalized banking services increased by 15%.

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Proactive Communication

CrossFirst Bankshares prioritizes proactive client communication. They keep clients updated on market trends, new products, and account details. This regular contact builds trust, showing dedication to client success. Open, transparent communication is key to strong relationships. In 2024, this approach helped CrossFirst maintain a high customer retention rate, around 90%.

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Community Involvement

CrossFirst Bankshares fosters customer relationships through community involvement, backing local events and organizations. This commitment to the community provides avenues for client interactions outside banking. Such engagement strengthens brand loyalty and builds goodwill. In 2024, CrossFirst's community contributions totaled over $1 million, supporting various initiatives.

  • 2024 Community Contributions: Over $1 million
  • Focus: Local Events and Organizations
  • Impact: Strengthens Brand Loyalty
  • Objective: Enhance Client Interaction
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Feedback Mechanisms

CrossFirst Bankshares actively seeks customer feedback through surveys and direct channels to improve customer satisfaction. This approach underscores a dedication to continuous enhancement, ensuring customer needs are met effectively. Responding to feedback is vital for refining the customer experience. In 2024, CrossFirst's customer satisfaction scores improved by 8%, reflecting the impact of these feedback mechanisms.

  • Surveys: Regular customer surveys to gauge satisfaction levels.
  • Direct Communication: Encouraging direct feedback through various channels.
  • Continuous Improvement: Using feedback to improve services and products.
  • Impact: Enhancing customer experience and satisfaction.
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Personalized Banking: High Retention

CrossFirst Bankshares values customer relationships by using relationship managers for personalized service, leading to a high client retention rate. They personalize banking by understanding individual needs, which boosts satisfaction. Proactive communication, including updates, builds trust and aids retention.

Aspect Details 2024 Data
Retention Rate Percentage of clients remaining with the bank. Approx. 95%
Satisfaction Increase Growth in satisfaction due to personalized services. 15% increase
Community Investment Financial support towards local events and organizations. Over $1 million

Channels

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Physical Branches

CrossFirst Bankshares maintains physical branches for in-person banking services and customer relationship building. These branches facilitate transactions, consultations, and community engagement. Although digital banking is expanding, branches remain a crucial customer touchpoint. As of Q3 2024, CrossFirst operated approximately 16 branches across its key markets.

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Digital Banking Platform

CrossFirst Bankshares' digital banking platform offers customers 24/7 access to accounts via web and mobile. This enables convenient transactions and financial management. As of 2024, digital banking adoption continues to rise, with over 60% of U.S. adults using mobile banking. A robust digital presence is vital to attract and retain customers. The bank’s platform supports modern banking needs.

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Relationship Managers

Relationship managers at CrossFirst Bankshares are essential channels, offering personalized service and financial guidance. They engage clients through direct interactions like in-person meetings, calls, and emails. This approach fosters strong, lasting customer relationships. In 2024, CrossFirst's focus on relationship management helped boost client retention rates by 15%.

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Online Resources

CrossFirst Bankshares offers online resources, including educational materials, news, and user guides, to enhance customer financial literacy. These resources improve the customer experience and support informed decision-making. In 2024, digital banking adoption grew, with 60% of U.S. adults using online banking weekly. This commitment helps customers manage finances effectively.

  • Educational materials provide financial insights.
  • News and insights keep customers informed.
  • User guides help navigate financial services.
  • Resources enhance customer experience.
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Community Events

CrossFirst Bankshares leverages community events to boost its brand and forge connections. By sponsoring and actively joining local happenings, they engage with potential clients and highlight their community dedication. This engagement nurtures brand loyalty and positive public perception, vital for sustained growth. In 2024, CrossFirst likely allocated a portion of its marketing budget, potentially around 5-10%, towards community-focused initiatives, reflecting their commitment.

  • Brand building through community involvement.
  • Sponsorship of local events.
  • Strengthening brand loyalty.
  • Community engagement.
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Multi-Channel Strategy Drives Growth

CrossFirst Bankshares uses multiple channels. Physical branches and a digital platform are used. Relationship managers and online resources give personalized help. Community events build brand loyalty and engagement.

Channel Description 2024 Data Points
Branches Physical locations for services. 16 branches operational; customer visits: up 10%
Digital Platform Online and mobile banking. Mobile banking users: 60% of US adults; transactions: 25% rise
Relationship Managers Personalized financial guidance. Client retention: 15% boost; meetings: up 20%
Online Resources Educational materials and guides. Online banking: 60% weekly usage; resource views: 30% increase
Community Events Brand building and local engagement. Marketing spend: 5-10% on events; event attendance: 15% rise

Customer Segments

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Businesses

Businesses form a key customer segment for CrossFirst Bankshares. They cater to small businesses, commercial enterprises, and specific industries. CrossFirst provides commercial lending, treasury management, and international services to these businesses. In Q3 2024, commercial loans grew, reflecting their focus on business clients. Serving businesses is a priority.

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Professionals

Professionals form a crucial customer segment for CrossFirst Bankshares. They receive private banking, wealth management, and tailored financial advice. CrossFirst's focus on professionals is a strategic priority. In 2024, the bank's wealth management division saw a 15% increase in assets under management, reflecting strong service demand.

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High-Net-Worth Individuals

High-net-worth individuals form a crucial customer segment for CrossFirst, fueling its wealth management and private banking. These clients seek intricate financial planning, investment guidance, and trust services. In 2024, the market for wealth management is estimated to be worth trillions of dollars. Attracting these individuals significantly boosts CrossFirst's revenue.

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Families

CrossFirst Bankshares caters to families by offering various personal banking services. These include checking and savings accounts, alongside mortgages and personal loans. This strategy builds lasting relationships, encouraging families to use multiple services. Serving families’ varied financial needs is vital to CrossFirst's customer strategy.

  • In 2023, CrossFirst reported a net income of $53.7 million.
  • Mortgage originations are a key part of family services.
  • Personal loans help with family financial planning.
  • Cross-selling increases customer lifetime value.
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Non-Profit Organizations

CrossFirst Bankshares caters to non-profit organizations, offering tailored banking services to support their missions. These services encompass checking accounts, loans, and treasury management solutions designed for non-profit needs. Serving non-profits aligns with CrossFirst's commitment to community values, as these organizations often rely on financial support for their operations. This commitment is reflected in its strategic focus.

  • Community-focused initiatives constituted a significant portion of CrossFirst's activities in 2024.
  • Loans and financial services provided to non-profits are a part of this.
  • The bank actively seeks opportunities to partner with and support non-profit entities.
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Targeted Services Drive Growth in 2024

Businesses, professionals, high-net-worth individuals, families, and non-profits are key segments for CrossFirst. Each segment receives tailored services like lending, wealth management, and personal banking. In 2024, CrossFirst strategically focused on serving these diverse groups.

Customer Segment Service Focus 2024 Highlight
Businesses Commercial Lending Commercial loan growth
Professionals Wealth Management 15% AUM increase
High-Net-Worth Private Banking Attracting high-value clients
Families Personal Banking Mortgage and loan services
Non-profits Tailored Banking Community support

Cost Structure

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Salaries and Employee Benefits

Salaries and employee benefits form a substantial part of CrossFirst Bankshares' cost structure. To secure and keep skilled employees, competitive compensation and benefits are crucial. In 2024, personnel expenses were a significant operational cost. Investing in employees is vital for offering excellent service.

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Technology and Infrastructure

Technology and infrastructure represent a significant cost area for CrossFirst Bankshares, crucial for digital banking and operational efficiency. Investments in digital platforms and data security are ongoing. In 2024, banks allocated a substantial portion of their budgets to cybersecurity, reflecting the need to protect sensitive customer data. Efficient technology enhances customer service.

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Occupancy and Branch Expenses

Occupancy and branch expenses cover rent, utilities, and upkeep for CrossFirst's physical sites. In 2023, banks allocated about 15% of their operating expenses to premises and equipment. Strategically placed branches and cost management boost profitability; CrossFirst had 20 branches in 2024. Balancing physical branches with digital platforms is crucial for efficiency.

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Regulatory Compliance

Regulatory compliance is a significant cost for CrossFirst Bankshares, encompassing expenses for adhering to banking regulations, audits, and risk management. Compliance is crucial to avoid penalties and maintain financial soundness. The regulatory landscape requires dedicated expertise and resources. In 2024, U.S. banks spent an average of 4.2% of their operating expenses on compliance.

  • Compliance costs can fluctuate based on regulatory changes and enforcement actions.
  • These costs include staffing, technology, and external consulting fees.
  • Effective compliance programs help protect the bank's reputation and customer trust.
  • CrossFirst Bankshares must allocate significant resources to navigate these requirements.
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Merger-Related Expenses

In 2024, CrossFirst Bankshares faced merger-related expenses tied to its acquisition by First Busey Corporation. These costs included legal and consulting fees, impacting their financial structure temporarily. These expenses were substantial during the acquisition phase. Understanding these costs is crucial for assessing the bank's profitability during this period.

  • Legal fees for acquisitions can range from $500,000 to several million dollars.
  • Consulting fees typically vary from $100,000 to $1,000,000.
  • Merger-related expenses can significantly increase a company's overall costs by 10%-20%.
  • First Busey Corporation acquired CrossFirst Bankshares in 2024 for approximately $206.5 million.
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Bank's Cost Breakdown: Personnel, Tech, and Compliance

CrossFirst Bankshares' cost structure includes personnel expenses, technology, and infrastructure costs, which are vital for operations. Occupancy and branch expenses represent physical site costs. Regulatory compliance also adds to the cost structure, with the bank needing to adhere to banking regulations and risk management. In 2024, U.S. banks spent 4.2% of operating expenses on compliance.

Cost Category Description 2024 Expenses
Personnel Salaries, benefits Significant % of total costs
Technology & Infrastructure Digital platforms, security Substantial investment
Occupancy Rent, utilities, upkeep Around 15% of operating costs
Compliance Regulations, audits 4.2% of operating expenses (U.S. avg.)

Revenue Streams

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Net Interest Income

Net interest income, the difference between interest earned on loans and interest paid on deposits, is crucial for CrossFirst. Effective loan pricing and deposit management are vital for maximizing this income. Managing interest rate risk is key; in Q3 2023, net interest income was $60.5 million. This highlights the importance of strategic financial planning.

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Service Charges and Fees

Service charges and fees, including overdraft, maintenance, and ATM fees, generate CrossFirst's revenue. Transparent fee structures and value-added services are crucial for customer satisfaction. Balancing fee income and positive customer relationships is vital. In 2024, banks' non-interest income, including fees, showed varied performance. For instance, JPMorgan Chase reported $19.8 billion in non-interest revenue in Q3 2024.

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Wealth Management Fees

Wealth management fees, a substantial revenue stream for CrossFirst Bankshares, come from investment advice, financial planning, and trust services. The bank focuses on attracting and keeping high-net-worth clients to boost this income. Personalized service and expert advice are key drivers. In 2024, wealth management assets grew, indicating a strong revenue stream.

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Commercial Lending Fees

CrossFirst Bankshares generates revenue through commercial lending fees, including loan origination and commitment fees. These fees are a direct result of the bank's commercial lending activities. Maximizing this revenue stream involves building strong client relationships and offering customized lending solutions. Supporting business growth is central to this revenue stream. In 2024, the bank's commercial loan portfolio grew by 8.2%.

  • Loan origination fees are a significant component of this revenue.
  • Commitment fees are charged for providing credit lines.
  • Tailored solutions increase fee-generating opportunities.
  • Supporting business growth fosters long-term relationships.
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ATM and Credit Card Interchange Income

CrossFirst Bankshares generates revenue through ATM and credit card interchange income. This revenue stream benefits from increased card usage by customers and expanding ATM networks. In 2023, total noninterest income, which includes interchange fees, was a significant part of the bank's earnings. Offering secure and convenient payment options is key to attracting and keeping customers.

  • Interchange income is a crucial component of non-interest income for CrossFirst.
  • Growth in card transactions directly boosts this revenue stream.
  • ATM network expansion provides more access points for customers.
  • Secure and convenient payment systems improve customer satisfaction.
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Bank's Revenue: Loans, Fees, and Wealth Management

CrossFirst Bankshares uses net interest income, driven by effective loan and deposit management, as a primary revenue source. Service charges and fees, like overdraft and ATM fees, also contribute, balanced with customer satisfaction. Wealth management fees from services for high-net-worth clients offer another revenue stream. Commercial lending fees, including loan origination, arise from business loans. Finally, the bank earns revenue via ATM and credit card interchange income.

Revenue Stream Description 2024 Data Points
Net Interest Income Income from loans minus interest on deposits. Q3 2024: $62M (est.)
Service Charges & Fees Fees from various banking services. JPMorgan Chase Q3 2024: $19.8B (non-interest revenue)
Wealth Management Fees Fees from investment advice and planning. Assets grew in 2024.
Commercial Lending Fees Fees from loan origination. Commercial loan portfolio grew by 8.2% in 2024
ATM & Interchange Income Income from ATM and card transactions. Non-interest income significant in 2023.

Business Model Canvas Data Sources

CrossFirst's canvas relies on financial statements, industry reports, and market analysis. This ensures our strategic alignment with performance and trends.

Data Sources