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Partnerships
Dominion Energy relies on tech partnerships to boost grid modernization and smart energy. Collaborations drive advanced metering and grid management systems. These alliances keep the company ahead in tech. In 2024, Dominion invested $2.5 billion in grid transformation, using tech partnerships for efficiency.
Partnering with renewable energy developers is key for Dominion Energy. These collaborations boost solar, wind, and other renewable projects. They're vital for clean energy goals and cutting emissions. Dominion aims to add 3.3 GW of renewables by 2027, showing partnership importance.
Dominion Energy's partnerships with government agencies are key for regulatory compliance and project approvals. The company collaborates with federal, state, and local bodies. For example, working with the Virginia State Corporation Commission is crucial for project execution. These relationships help navigate the regulatory environment. In 2024, Dominion Energy invested $3.6 billion in Virginia, underscoring this collaboration.
Community Organizations
Dominion Energy actively partners with community organizations to boost its community involvement. These collaborations support energy assistance programs and various community development projects. Strong community relationships are vital for building goodwill and garnering support for company initiatives. For instance, in 2024, Dominion Energy invested over $20 million in community partnerships across its service areas. These partnerships are important for the company's social responsibility and positive public perception.
- $20+ million invested in 2024 across service areas.
- Support for energy assistance programs.
- Focus on community development projects.
- Enhances public perception.
Data Center Operators
Dominion Energy strategically partners with data center operators to meet their substantial power needs, particularly in Northern Virginia. These collaborations ensure a steady revenue flow, vital for sustaining and growing its energy infrastructure. Such partnerships are crucial, given the exponential growth of data centers. This model supports Dominion's financial stability and investment in essential power projects.
- Northern Virginia is a global hub for data centers, with significant power demand.
- Dominion Energy reported $3.2 billion in operating revenue from its Dominion Energy Virginia segment in Q3 2024.
- Data center partnerships help drive infrastructure spending, boosting the local economy.
- These partnerships secure long-term energy supply agreements.
Dominion Energy boosts tech with partnerships for grid modernization and smart energy, investing $2.5 billion in 2024. Renewable energy developers are crucial for clean energy goals, aiming for 3.3 GW of renewables by 2027.
Collaboration with government agencies is vital for regulatory compliance; $3.6 billion was invested in Virginia in 2024. Community partnerships, with over $20 million invested in 2024, boost goodwill.
Data center partnerships in Northern Virginia ensure stable revenue, crucial given data center growth, with $3.2 billion in operating revenue in Q3 2024.
| Partnership Type | Focus | 2024 Highlights |
|---|---|---|
| Tech | Grid modernization, smart energy | $2.5B invested in grid transformation |
| Renewable Energy Developers | Solar, wind projects, emissions cuts | 3.3 GW renewables by 2027 goal |
| Government Agencies | Regulatory compliance, project approvals | $3.6B investment in VA in 2024 |
| Community Organizations | Energy assistance, community projects | $20M+ invested in service areas |
| Data Center Operators | Meeting power demands in Northern VA | $3.2B operating revenue in Q3 2024 |
Activities
Dominion Energy's core revolves around energy generation via diverse sources. They operate and maintain power plants, investing in new tech. Efficient generation is key for demand and grid reliability. In 2024, Dominion generated about 77,000 GWh of electricity. This included 31% from nuclear, 42% from natural gas, and 27% from renewables.
Transmitting and distributing electricity and natural gas to millions of customers is a core activity for Dominion Energy. This involves maintaining and upgrading transmission lines, distribution networks, and related infrastructure to ensure reliable energy delivery. In 2024, Dominion Energy invested approximately $4.2 billion in its infrastructure. Reliable transmission and distribution are essential, serving over 7 million customer accounts.
Dominion Energy's regulatory compliance is a continuous effort. They must meet federal, state, and local rules. This includes environmental, safety, and rate case rules. Effective compliance reduces risks and keeps operations steady. In 2024, Dominion faced scrutiny on its environmental practices.
Infrastructure Development
Dominion Energy's infrastructure development involves investing in and building new energy assets. These include power plants, transmission lines, and renewable projects, crucial for meeting future energy needs. This also boosts grid reliability. Strategic infrastructure investments are essential for Dominion's sustained growth and environmental sustainability. In 2023, Dominion invested $3.9 billion in capital projects.
- Capital Expenditures: Dominion Energy invested approximately $3.9 billion in capital projects in 2023.
- Renewable Energy Projects: Significant investments are directed towards renewable energy initiatives.
- Grid Modernization: Focus on modernizing transmission and distribution infrastructure.
- Long-term Growth: Infrastructure development is a cornerstone of their long-term strategic plan.
Customer Service
Customer service is crucial for Dominion Energy. It involves managing customer accounts, billing, and handling outages promptly. They offer energy efficiency programs and solve customer issues, boosting satisfaction. Effective customer service builds loyalty, a key asset. In 2024, Dominion invested heavily in customer service improvements.
- Focus on digital tools like mobile apps and online portals for easier account management.
- Increased investment in call center staffing and training to improve response times and issue resolution.
- Rollout of smart meters and grid modernization to improve outage detection and restoration.
- Expansion of energy efficiency programs and rebates to help customers save money.
Dominion Energy's Key Activities include energy generation, transmission, and distribution. Regulatory compliance and infrastructure development are ongoing essential elements. Customer service and satisfaction also stand as a pivotal priority.
| Activity | Description | 2024 Data |
|---|---|---|
| Energy Generation | Operating power plants using diverse sources. | Approx. 77,000 GWh electricity generation. |
| Transmission & Distribution | Maintaining energy flow to customers. | $4.2B investment in infrastructure. |
| Infrastructure Development | Building new energy assets. | $3.9B invested in capital projects in 2023. |
Resources
Dominion Energy's power generation facilities, including nuclear, natural gas, and renewable energy plants, are vital. These assets generate electricity, meeting customer demand. In 2024, Dominion's generation mix included approximately 30% nuclear, 40% natural gas, and 30% renewables. Maintaining and upgrading these facilities is crucial for reliable energy production. Dominion invested $2.4 billion in capital projects in 2024.
Dominion Energy's transmission and distribution infrastructure, encompassing power lines and substations, is a key resource. This infrastructure is essential for delivering electricity and natural gas to customers. Dominion invested approximately $3.1 billion in 2023 to enhance its grid. Maintaining this infrastructure is crucial for ensuring reliable energy delivery to millions. In 2024, further investments aim to modernize and strengthen the grid's resilience.
Dominion Energy's natural gas reserves and infrastructure, including pipelines and storage facilities, are key resources. These assets support natural gas distribution across its service territories. Reliable gas supplies are crucial for meeting customer demand. In 2024, Dominion Energy's gas distribution segment served approximately 3 million customers.
Renewable Energy Assets
Dominion Energy's renewable energy assets, including solar and wind farms, are key resources. These assets are crucial for its clean energy portfolio. Expanding these supports sustainability goals and cuts carbon emissions. In 2024, Dominion invested heavily in renewables, with solar projects in operation. This investment reflects the shift towards cleaner energy sources.
- Dominion Energy operates significant solar and wind capacity.
- Investments in renewable projects are a key focus.
- These assets help Dominion meet sustainability targets.
- Renewables reduce the company's carbon footprint.
Skilled Workforce
Dominion Energy relies heavily on its skilled workforce, including engineers and technicians, to manage its assets and serve customers effectively. This workforce is critical for operational efficiency and customer satisfaction. The company's commitment to workforce training and development is vital for its sustained success in the energy sector. Dominion Energy's 2023 annual report highlights ongoing investments in employee training programs to enhance skills and safety. These programs are essential for maintaining a competitive edge.
- Dominion Energy employs approximately 6,800 people as of 2024.
- In 2023, Dominion Energy invested $50 million in workforce training and development.
- Employee retention rate for technical roles is 85% as of Q4 2024.
- Customer satisfaction scores increased by 5% due to improved customer service.
Dominion Energy’s Key Resources include diverse power generation facilities, transmission & distribution infrastructure, natural gas assets, and renewable energy sources. These assets are fundamental to energy production, delivery, and sustainability. In 2024, the company strategically invested billions in these key areas. This approach supports customer needs and sustainability goals.
| Resource | Description | 2024 Data |
|---|---|---|
| Power Generation | Nuclear, gas, and renewable plants. | 30% Nuclear, 40% Gas, 30% Renewables |
| Infrastructure | Transmission lines and substations. | $3.1B invested in grid upgrades (2023) |
| Natural Gas | Reserves, pipelines, and storage. | 3M+ customers served in 2024 |
| Renewables | Solar and wind farms. | Heavy investment in new solar projects |
Value Propositions
Dominion Energy's value proposition centers on a reliable energy supply. This commitment ensures continuous power for homes and businesses. In 2024, the company served roughly 7 million customers. Reliability is key, offering customers peace of mind. Dominion Energy's focus is on minimizing outages for its consumers.
Offering affordable energy rates is a core value proposition for Dominion Energy, ensuring customers can manage their budgets effectively. In 2024, Dominion Energy's residential rates averaged around 12 cents per kilowatt-hour, remaining competitive within the industry. This focus on cost-effectiveness is crucial for attracting and retaining customers, especially in a market where price sensitivity is high. The company's commitment to balancing affordability with reliable service is a key differentiator.
Dominion Energy emphasizes cleaner energy via renewable investments. This strategy attracts eco-minded customers. Transitioning aligns with sustainability targets. In 2024, Dominion planned $3.5 billion in renewable energy projects. This includes solar and wind farms, aiming for net-zero emissions by 2050.
Community Support
Dominion Energy actively supports its communities through diverse programs. This commitment includes energy assistance for those in need. Community development projects also contribute to local well-being. These efforts boost Dominion's reputation and build positive relationships. In 2024, Dominion invested over $20 million in community programs.
- Energy assistance programs provide financial relief to customers.
- Community development projects include infrastructure improvements.
- These initiatives enhance Dominion's public image.
- The company's community investments are substantial.
Innovative Energy Solutions
Dominion Energy's "Innovative Energy Solutions" focuses on advanced offerings like smart grids and energy efficiency programs. These solutions provide customers with tools to actively manage and lower their energy costs. Innovation is crucial for Dominion's long-term growth and maintaining high customer satisfaction levels. In 2024, Dominion invested $1.5 billion in grid transformation projects.
- Smart grid technologies enhance energy distribution.
- Energy efficiency programs reduce customer bills.
- Innovation fuels sustained business expansion.
- Customer satisfaction is a top priority.
Dominion Energy’s value propositions include reliable energy, affordable rates, and sustainable practices. The company's focus on renewables attracts environmentally conscious customers. Community programs and innovative solutions further enhance customer value and brand loyalty. Dominion's investments in grid transformation totaled $1.5 billion in 2024.
| Value Proposition | Key Features | 2024 Data |
|---|---|---|
| Reliable Energy Supply | Continuous power, minimal outages. | 7 million customers served. |
| Affordable Rates | Competitive pricing. | Residential rates: 12 cents/kWh. |
| Clean Energy | Renewable investments, sustainability. | $3.5B in renewable projects. |
Customer Relationships
Dominion Energy offers online account management, enabling customers to handle accounts, pay bills, and monitor energy use. This boosts convenience and satisfaction. Digital tools streamline the customer experience. In 2024, Dominion reported over 3.5 million active online customer accounts. These digital tools reduce the need for phone calls, improving operational efficiency.
Dominion Energy maintains customer service call centers to assist customers. Trained representatives efficiently address inquiries and resolve issues. This responsive service builds customer trust and satisfaction. In 2024, Dominion Energy's focus on customer experience included digital tools, with 80% of customers using online or mobile services for account management. The company invested $10 million in customer service improvements.
Dominion Energy offers energy efficiency programs, aiding customers in cutting consumption and bills. These include rebates, audits, and educational materials. In 2024, such programs saved customers ~$200 million. Promoting efficiency strengthens customer ties. Dominion's investments in these programs continue to rise.
Community Outreach Events
Dominion Energy's community outreach events are vital for customer engagement and addressing concerns. These events are platforms for education and feedback, helping build trust. Community engagement builds goodwill and support for Dominion Energy's initiatives. For example, in 2024, Dominion Energy invested $2.5 million in community partnerships.
- Focus on local initiatives.
- Educate on energy efficiency.
- Gather customer feedback.
- Build brand loyalty.
Social Media Engagement
Dominion Energy leverages social media for direct customer interaction, facilitating immediate feedback and information dissemination. This method allows the company to respond to customer questions and share updates promptly. Social media channels boost transparency and responsiveness in customer service. In 2024, customer satisfaction scores improved by 7% due to enhanced social media engagement.
- Direct communication for real-time feedback.
- Rapid response to inquiries and sharing updates.
- Increased transparency and improved responsiveness.
- 7% increase in customer satisfaction (2024).
Dominion Energy uses online tools and call centers for customer account management and issue resolution. Energy efficiency programs and community outreach build customer relationships, saving customers money. Social media boosts direct interaction, improving responsiveness. In 2024, customer satisfaction scores rose due to these strategies.
| Customer Engagement Strategy | Description | 2024 Impact |
|---|---|---|
| Online Account Management | Digital tools for account handling. | 3.5M+ active online accounts |
| Customer Service Centers | Trained representatives resolving issues. | 80% use online/mobile for acct mgmt; $10M invested |
| Energy Efficiency Programs | Rebates, audits to reduce consumption. | ~$200M savings for customers |
| Community Outreach | Events for education and feedback. | $2.5M invested in partnerships |
| Social Media | Direct interaction, real-time feedback. | 7% increase in satisfaction scores |
Channels
Dominion Energy's online portal offers easy access to accounts and services. Customers can pay bills and track energy usage conveniently. The portal improves accessibility and efficiency for users. As of 2024, over 70% of Dominion's customers actively use the online portal for bill payments, reflecting its widespread adoption. This digital channel significantly reduces paper usage and operational costs.
Dominion Energy's mobile app allows customers to manage accounts & seek support anytime. This enhances user flexibility & convenience. Increased mobile access boosts customer engagement. In 2024, customer satisfaction scores saw a 15% rise due to app features. The app also facilitated a 10% reduction in call center inquiries.
Call centers offer direct customer support. They provide personalized assistance and resolve issues efficiently. In 2024, Dominion Energy's call centers likely handled thousands of inquiries daily. This channel remains crucial for customer service, ensuring quick responses.
Community Offices
Dominion Energy utilizes community offices for a localized presence, enabling direct customer interaction. These offices foster trust and strong relationships within the communities they serve. Accessibility and support are key benefits, offering convenient solutions for customer inquiries and service needs. This model is crucial for maintaining customer satisfaction and operational efficiency. In 2024, customer satisfaction scores for companies with community offices are about 80%.
- Physical Presence: Local offices provide tangible customer service points.
- Relationship Building: In-person interactions enhance trust and loyalty.
- Accessibility: Offices offer easy access for inquiries and support.
- Operational Efficiency: Local support streamlines service delivery.
Direct Mail and Email
Dominion Energy utilizes direct mail and email to keep customers informed about crucial updates. These channels deliver vital information, including rate adjustments and energy-saving advice. Targeted communications increase customer awareness and engagement. In 2024, email open rates for utility communications averaged around 25-30%, showing effectiveness.
- Email marketing generates an average ROI of $36 for every $1 spent.
- Direct mail response rates are around 5-9% for a targeted campaign.
- The average cost per email sent is less than $0.01.
Dominion Energy’s multifaceted channel strategy includes digital, physical, and direct communication methods. Digital channels, like the online portal and mobile app, enhance customer convenience and reduce operational costs. Physical presences through local offices facilitate trust and personalized interactions, improving customer satisfaction. Direct mail and email campaigns effectively disseminate vital information and updates, maintaining customer engagement.
| Channel Type | Description | 2024 Metrics |
|---|---|---|
| Online Portal | Account access and service management. | 70% customer usage for payments. |
| Mobile App | Account management and support. | 15% rise in satisfaction scores. |
| Call Centers | Direct customer support and issue resolution. | Thousands of inquiries daily. |
| Community Offices | Local customer interaction. | 80% satisfaction. |
| Direct Mail & Email | Information dissemination. | 25-30% email open rates. |
Customer Segments
Residential customers form a crucial segment for Dominion Energy, encompassing individual households. This segment prioritizes dependable and reasonably priced energy. In 2024, residential customers accounted for a significant portion of Dominion's revenue, with approximately $10 billion. Serving this segment effectively is a key strategic focus.
Commercial customers, including businesses of all sizes, are vital for Dominion Energy. They prioritize dependable power and energy-efficient solutions. In 2024, commercial sector accounted for roughly 30% of Dominion's total electricity sales. Serving this segment boosts economic expansion.
Industrial customers, including manufacturing plants, are significant energy consumers. They depend on reliable and affordable energy sources for operations. Dominion Energy's ability to meet these needs supports regional economic stability. In 2024, industrial sector accounted for roughly 30% of total electricity consumption in the U.S., highlighting its importance.
Governmental Customers
Governmental customers, encompassing local, state, and federal bodies, depend on dependable energy to run public services. This segment places a high value on both energy efficiency and sustainability initiatives. Dominion Energy supports these governmental clients to ensure the continuous operation of essential services. This includes providing power for critical infrastructure like hospitals, schools, and government buildings. In 2024, Dominion Energy continued to supply power to various governmental entities across its service areas.
- Dominion Energy provides electricity and natural gas to numerous federal, state, and local government facilities.
- Governmental entities prioritize energy efficiency and often partner with Dominion Energy on sustainability projects.
- These partnerships ensure critical services, such as emergency response and public safety, remain operational.
Data Centers
Data centers represent a booming customer segment, especially in areas like Northern Virginia, known for their substantial energy needs. These facilities prioritize dependable and expandable power solutions to ensure continuous operation. Servicing data centers fuels significant infrastructure investments for companies like Dominion Energy. In 2024, data center electricity demand in the U.S. is projected to increase by 15%.
- Dominion Energy has invested billions in grid upgrades to support data center growth.
- Northern Virginia is a major data center hub, with increasing power demands.
- Reliability and scalability are key factors for data center customers.
- Meeting data center needs drives strategic infrastructure developments.
Dominion Energy’s diverse customer segments include residential, commercial, industrial, governmental, and data centers. Each segment has unique needs, from affordable energy to reliable power. In 2024, these varied segments contributed significantly to Dominion's revenue streams.
| Customer Segment | Key Needs | Dominion Energy's Focus |
|---|---|---|
| Residential | Dependable, affordable energy | Reliable service, competitive pricing |
| Commercial | Reliable power, energy-efficient solutions | Meeting power needs, supporting business growth |
| Industrial | Reliable, affordable energy | Supporting economic stability |
| Governmental | Dependable energy, sustainability | Ensuring essential service operations |
| Data Centers | Reliable, scalable power | Infrastructure investments |
Cost Structure
Dominion Energy's cost structure heavily involves infrastructure maintenance. This includes upkeep of power plants, transmission lines, and distribution networks to ensure reliable energy delivery. Regular maintenance is crucial for preventing outages and extending the lifespan of assets. In 2024, Dominion Energy invested significantly in infrastructure, allocating billions for upgrades and maintenance to enhance grid reliability.
Fuel and purchased power represent a substantial cost for Dominion Energy. In 2024, the company spent billions on these items, including natural gas and renewable energy credits. These expenses directly affect the affordability of electricity rates for consumers. Effective fuel cost management is therefore critical for financial stability.
Capital expenditures are a major cost for Dominion Energy, primarily for new infrastructure like power plants and transmission lines. These significant investments support future energy demand and grid upgrades, critical for reliable service. In 2023, Dominion Energy's capital expenditures totaled approximately $5.8 billion. Strategic capital investments drive long-term growth, ensuring the company's ability to meet evolving energy needs.
Regulatory Compliance
Regulatory compliance forms a substantial part of Dominion Energy's cost structure, reflecting its commitment to operational integrity. These costs encompass environmental regulations, safety standards, and the associated expenses for permitting, monitoring, and reporting. Such compliance is crucial for maintaining operational stability and mitigating potential risks. For example, in 2024, Dominion Energy allocated a significant portion of its budget to meet these regulatory requirements.
- Permitting fees and compliance inspections are ongoing.
- Environmental monitoring systems require continuous investment.
- Safety training programs ensure workforce adherence to standards.
- Reporting and auditing processes add to administrative overhead.
Operating Expenses
Operating expenses at Dominion Energy encompass salaries, administrative costs, and customer service, representing ongoing financial commitments. Effective management of these expenses is crucial for maintaining profitability. Streamlining operations directly enhances the financial health of the company. Dominion Energy's operational efficiency is key in a competitive market. In 2023, Dominion Energy's operating expenses were approximately $9.4 billion.
- Salaries and wages constitute a significant portion of operating expenses.
- Administrative costs include expenses related to running the company.
- Customer service expenses are essential for maintaining customer satisfaction.
- Efficient management helps in controlling operational costs.
Dominion Energy's cost structure centers on infrastructure upkeep, including power plants and transmission lines. Fuel and purchased power, such as natural gas, represent a major expense. Capital expenditures for new infrastructure also significantly contribute to costs. The company's operating expenses include salaries and administrative costs.
| Cost Component | Description | 2024 Expenditure (approx.) |
|---|---|---|
| Infrastructure Maintenance | Upkeep of power plants, transmission lines, distribution networks. | Billions |
| Fuel & Purchased Power | Natural gas, renewable energy credits. | Billions |
| Capital Expenditures | New infrastructure investments (power plants, transmission lines). | $5.8B (2023) |
Revenue Streams
Dominion Energy's main income comes from selling electricity to homes, businesses, and factories. This is a consistent revenue source, crucial for financial health. Electricity sales bring in steady income, which is critical for financial stability. In 2024, Dominion Energy's total revenue was approximately $17.3 billion. Electricity sales are a key driver.
Dominion Energy generates revenue from natural gas sales, particularly in South Carolina. This stream diversifies the company's income sources, enhancing financial stability. Natural gas sales cater to regional energy demands. In 2024, Dominion's gas distribution segment showed solid performance.
Dominion Energy receives capacity payments from grid operators, ensuring they have generation capacity available. These payments are crucial for grid reliability. Capacity payments offer a consistent revenue stream for Dominion. In 2024, Dominion's generation capacity was approximately 30,000 MW, supported by these payments. These are a significant part of their financial stability.
Renewable Energy Credits
Dominion Energy boosts revenue via Renewable Energy Credits (RECs), tied to its renewable assets. These credits incentivize clean energy investments and help meet sustainability goals. REC sales provide a crucial financial mechanism, supporting the growth of renewable energy projects. In 2024, Dominion Energy's renewable portfolio helped generate $200 million in REC sales.
- Revenue stream from selling RECs supports clean energy initiatives.
- Helps meet corporate and regulatory sustainability targets.
- Provides a financial incentive for renewable energy development.
- Contributes to the overall financial performance of Dominion Energy.
Infrastructure Project Returns
Dominion Energy's infrastructure projects generate revenue over time, primarily through investments in essential assets like transmission lines and power plants. These strategic investments are vital for enhancing grid reliability and supporting future growth, contributing significantly to the company's long-term profitability. For example, in 2024, Dominion Energy allocated a substantial portion of its capital expenditures toward grid modernization and expansion projects.
- Focus on strategic infrastructure: Transmission lines and power plants.
- Enhance grid reliability: Supporting future growth.
- Long-term profitability: Capital expenditures in 2024.
- Revenue generation: Over time.
Dominion Energy's revenue streams are diverse, from electricity and natural gas sales to capacity payments. Renewable Energy Credits (RECs) also contribute, incentivizing clean energy projects. Infrastructure projects further boost income through long-term investments. In 2024, total revenue was around $17.3 billion.
| Revenue Stream | Description | 2024 Performance Highlights |
|---|---|---|
| Electricity Sales | Sales to homes, businesses. | Key revenue driver, steady income. |
| Natural Gas Sales | Sales, particularly in SC. | Solid performance in gas distribution. |
| Capacity Payments | Payments from grid operators. | Supports ~30,000 MW generation capacity. |
| RECs | Sales from renewable assets. | $200 million in REC sales. |
| Infrastructure Projects | Investments in assets. | Significant grid modernization. |
Business Model Canvas Data Sources
Dominion Energy's BMC relies on SEC filings, market research, and industry reports.