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Understand General Motors's core operations through its Business Model Canvas. This framework reveals key customer segments, value propositions, and revenue streams. Explore crucial partnerships and cost structures that drive profitability. Identify growth opportunities and competitive advantages with a strategic lens. Download the full canvas for in-depth analysis and actionable insights.
Partnerships
General Motors relies heavily on supplier partnerships to manufacture its vehicles. Key suppliers include Magna International, LG, and Continental AG. These collaborations support efficient production and supply chain management. In 2024, GM spent billions on parts, with Magna's sales to GM reaching significant figures. Strong supplier ties ensure a consistent supply of essential components.
General Motors' extensive dealer network, comprising over 4,500 U.S. dealerships, is a cornerstone of its business model. These authorized dealers handle new vehicle sales and essential after-sales services, acting as the main customer touchpoint. In 2024, GM's U.S. dealer network delivered around 2.6 million vehicles. These partnerships are key for retail distribution and overall customer satisfaction, directly impacting brand loyalty.
General Motors strategically teams up with tech giants such as Microsoft and Honda. This collaboration focuses on advancing electric and autonomous vehicle technologies. GM aims to integrate cutting-edge innovations into its vehicle lineup. These partnerships allow GM to leverage external expertise for faster development. In 2024, GM invested $10 billion in EV and AV tech.
Joint Ventures
General Motors leverages joint ventures to broaden its market presence and secure essential resources. A prime example is its extensive collaboration in China, alongside its partnership with Lithium Americas for lithium. These partnerships enable GM to share financial burdens and navigate risks, while also tapping into new markets and resources. Such strategic alliances are vital for GM's global competitiveness.
- GM's sales in China in 2024 amounted to roughly 2.3 million vehicles.
- The Lithium Americas deal is crucial for securing EV battery materials.
- Joint ventures in China include SAIC-GM.
- Strategic alliances facilitate technology and resource sharing.
Strategic Alliances
General Motors strategically forges partnerships to boost its competitive edge. A notable example is its exploration of collaboration with Hyundai, focusing on vehicle development and clean energy. These alliances empower GM to capitalize on combined strengths and cut expenses. For instance, in 2024, GM's partnerships helped achieve a 6% reduction in production costs.
- 2024: GM's alliances resulted in a 6% reduction in production costs.
- Strategic partnerships enhance competitiveness in the automotive market.
- Collaboration with Hyundai explores vehicle development and clean energy.
- Alliances enable leveraging of complementary strengths and cost reduction.
GM's partnerships with suppliers like Magna, LG, and Continental, are critical for manufacturing efficiency, especially in 2024. These collaborations ensured a steady supply of components. Dealerships, numbering over 4,500 in the U.S., drive retail sales and service.
GM teams with tech firms, such as Microsoft and Honda, to advance EV and AV tech, supported by a $10 billion investment in 2024. GM's joint ventures, especially in China, helped gain market access and resources. Strategic alliances with Hyundai reduced production costs by 6% in 2024.
| Partnership Type | Partner Examples | 2024 Impact/Data |
|---|---|---|
| Supplier | Magna, LG, Continental | Billions spent on parts, ensure components supply. |
| Dealer Network | Over 4,500 U.S. dealerships | ~2.6M vehicles sold, key customer touchpoint. |
| Tech & JV | Microsoft, Honda, SAIC | $10B investment in EV/AV, access to new markets. |
Activities
General Motors' key activities prominently feature Research and Development. GM significantly invests in R&D, allocating $8.1 billion in 2023. This investment supports vehicle technology advancements, including electric and autonomous vehicle development through GM Cruise. Continuous innovation is vital for GM's competitive advantage.
General Motors' manufacturing activities are central to its operations, with over 30 facilities globally. These plants employ flexible processes, enabling the production of diverse vehicle models. In 2024, GM's manufacturing output reached approximately 5.7 million vehicles. Efficient production ensures GM meets consumer demand effectively.
Marketing and sales are crucial for General Motors. Advertising, like Chevrolet's $3 billion budget, boosts sales. Consumer incentives also drive vehicle purchases via dealerships. Strong strategies are essential for market share growth.
Electric Vehicle Development
Electric Vehicle Development is a central focus for General Motors, encompassing the design, manufacturing, and marketing of EVs. GM has set ambitious goals, aiming to introduce 30 new electric car models by 2025 and electrify half of its fleet by 2030. This strategic shift is critical for long-term sustainability and expansion in the automotive market. The company is investing heavily in EV technology.
- GM plans to invest $35 billion in EV and autonomous vehicle programs through 2025.
- In Q3 2024, GM's EV sales increased, with the Chevrolet Bolt and Cadillac LYRIQ leading the charge.
- GM's Ultium battery platform is a key enabler for its EV strategy.
- By 2035, GM aims for a fully electric vehicle lineup.
Software and Services
General Motors (GM) is evolving into a technology-driven mobility provider, emphasizing software-defined vehicles and recurring revenue. The Ultifi platform is central to this, allowing for over-the-air updates and feature subscriptions. This strategic pivot is in line with the industry's digital engagement and data monetization trends. GM's shift is evident in its investments and focus on software and connected services.
- Ultifi platform enables over-the-air updates and feature subscriptions.
- GM is investing heavily in software and connected services.
- This aligns with the industry's move towards digital engagement.
- The goal is to monetize data and provide ongoing value.
General Motors' key activities include R&D, allocating $8.1B in 2023. Manufacturing produced ~5.7M vehicles in 2024, using over 30 global facilities. Marketing and sales utilized advertising, like Chevrolet's $3B budget, and consumer incentives.
| Activity | Description | 2024 Data |
|---|---|---|
| R&D | Vehicle technology & EV development | $8.1B Investment (2023) |
| Manufacturing | Global vehicle production | ~5.7M vehicles produced |
| Marketing & Sales | Advertising and consumer incentives | Chevrolet: $3B budget |
Resources
General Motors relies heavily on its global manufacturing footprint. In 2024, GM operated over 30 facilities. These facilities support the production of vehicles across various brands. Efficient operations are key to satisfying consumer demand worldwide.
General Motors' extensive dealership network is a critical resource. In 2024, GM's network comprised over 4,500 dealerships across the United States. These dealerships serve as vital sales and service touchpoints, supporting GM's retail operations nationwide. This robust network ensures customer accessibility and facilitates service and support, bolstering the customer experience and brand loyalty.
General Motors' intellectual property is a cornerstone of its business model. The company's R&D investments have resulted in over 14,000 patents globally. These patents span various technologies, from battery chemistry to autonomous driving systems. Protecting this IP is vital, especially as GM aims to lead in electric vehicles, with plans to spend $35 billion on EVs through 2025.
Ultium Battery Platform
The Ultium battery platform is pivotal for General Motors, serving as a key resource within its Business Model Canvas. This flexible architecture underpins GM's electric vehicle (EV) strategy, powering everything from smaller cars to large trucks. This approach simplifies battery design, reduces overall expenses, and boosts EV production scalability. GM aims to have the capacity to produce over 1 million EVs annually in North America by 2025, a significant increase from the 2023 production figures.
- Scalability: GM plans to increase EV production significantly.
- Cost Reduction: The Ultium platform is designed to lower battery costs.
- Flexibility: It supports a variety of EV models.
- Production Goal: Aiming for over 1 million EVs annually by 2025 in North America.
Brand Portfolio
General Motors leverages a comprehensive brand portfolio, featuring Chevrolet, Buick, GMC, and Cadillac. This strategy allows GM to target a broad spectrum of consumers with varied needs and preferences. Brand diversification is crucial for competitive positioning in the automotive industry. In 2024, GM's diverse brand portfolio contributed significantly to its global sales, with Chevrolet leading in volume.
- Chevrolet's global sales volume in 2024 is a key performance indicator.
- Buick targets the premium market with a focus on comfort and luxury.
- GMC specializes in trucks and SUVs, catering to utility-focused customers.
- Cadillac represents GM's luxury brand, competing in high-end segments.
Key resources for General Motors encompass manufacturing capabilities, extensive dealership networks, and robust intellectual property. GM's diverse brand portfolio, featuring Chevrolet, Buick, GMC, and Cadillac, is another core resource. The Ultium battery platform is a pivotal resource supporting its EV strategy, aiming for over 1 million EVs annually by 2025 in North America.
| Resource | Description | 2024 Data |
|---|---|---|
| Manufacturing Facilities | Global production network | Over 30 facilities |
| Dealership Network | Sales and service touchpoints | Over 4,500 U.S. dealerships |
| Intellectual Property | Patents for technology | Over 14,000 global patents |
Value Propositions
General Motors' value proposition includes a wide range of vehicles. They offer sedans, SUVs, trucks, and EVs, addressing diverse customer segments. This comprehensive lineup meets different needs and preferences. In 2024, GM's diverse offerings are crucial. GM's Q1 2024 sales show a 1.5% increase in deliveries, indicating market demand.
General Motors' value proposition centers on electric vehicle (EV) tech. GM invests heavily in EVs, like the Chevy Bolt and Ultium platform. These offer eco-friendly transport and advanced features. In 2024, GM aimed for 1 million EV production capacity. This positions GM as a leader in sustainable mobility.
General Motors' robust dealer network, boasting over 4,500 dealerships across the U.S. in 2024, is a key value proposition. This extensive network offers convenient local sales and service support. Local access boosts customer satisfaction and fosters brand loyalty. In 2023, GM's U.S. dealers delivered 2.2 million vehicles.
Latest Technologies
General Motors leverages cutting-edge technologies to elevate the driving experience. Features like Super Cruise and connected services offer enhanced convenience and safety. Innovation is key to attracting customers. GM's tech investments totaled $1.3 billion in 2024.
- Super Cruise usage increased by 60% in 2024.
- Connected services generated $2.2 billion in revenue in 2024.
- GM invested $1.3 billion in technology in 2024.
- Tech-savvy customers are the target.
Quality and Safety
General Motors (GM) emphasizes quality, safety, and performance to build customer trust. This focus is vital for its brand reputation and customer loyalty. GM's commitment to reliability and safety strengthens its market position. For example, in 2024, GM invested heavily in advanced safety technologies. This includes features like automatic emergency braking and lane-keeping assist, enhancing vehicle safety ratings.
- GM's investment in safety technologies.
- Focus on reliability boosts market standing.
- Customer loyalty is a core objective.
GM's value is its vehicle variety, with sedans, SUVs, and EVs for diverse customer needs. Its investment in EV tech positions it as an eco-friendly leader in the market. GM's vast dealer network, including over 4,500 U.S. dealerships in 2024, enhances customer satisfaction through local support. Furthermore, GM's tech, like Super Cruise, adds convenience, with $2.2 billion in connected services revenue in 2024.
| Value Proposition | Key Features | 2024 Data |
|---|---|---|
| Vehicle Variety | Sedans, SUVs, EVs | Q1 Sales Up 1.5% |
| EV Technology | Ultium Platform | Aim for 1M EV capacity |
| Dealer Network | 4,500+ U.S. Dealerships | 2.2M Vehicles Delivered (2023) |
| Cutting-Edge Tech | Super Cruise, Connected Services | $2.2B Revenue (Connected Services) |
| Quality & Safety | Safety Tech, Reliability | $1.3B Tech Investment |
Customer Relationships
General Motors (GM) leverages personalized marketing to boost customer engagement. They deploy targeted campaigns and customized messaging. Tailoring marketing efforts significantly boosts relevance. In 2024, GM's marketing spend was approximately $4.5 billion, reflecting a focus on personalized strategies. This approach aims to improve conversion rates.
General Motors prioritizes customer relationships via strong after-sales service. This covers maintenance, repairs, and customer support to ensure customer satisfaction. In 2024, GM invested $1.3 billion in after-sales operations. This led to a 15% increase in customer loyalty. Excellent service boosts loyalty and repeat business.
General Motors prioritizes customer satisfaction via tailored experiences and rewards. Loyalty programs boost repeat purchases and lasting bonds. In 2024, GM's MyGMC program saw a 15% increase in member engagement. This strategy aims to nurture brand advocates.
OnStar Services
General Motors (GM) significantly focuses on customer relationships through its OnStar services. These services offer safety, security, and connected car features, boasting over 1.5 million subscribers as of 2024. The recurring subscription revenues from OnStar are a crucial part of GM's business model. These value-added services enhance customer retention and loyalty.
- 1.5+ million subscribers to OnStar services.
- Offers safety, security, and connected car features.
- Recurring subscription revenue is a key component.
- Enhances customer retention and loyalty.
Customer Feedback
General Motors prioritizes customer feedback to enhance its offerings. They collect input via surveys, reviews, and direct interactions. This feedback loop drives continuous improvements. GM's commitment to customer feedback is evident in its product development.
- GM's customer satisfaction score improved by 3% in 2024.
- Over 1 million customer reviews were analyzed in 2024.
- GM invested $50 million in 2024 on customer feedback systems.
General Motors cultivates customer relationships through personalized marketing, spending $4.5B in 2024. After-sales services, with a $1.3B investment, boosted customer loyalty. GM's MyGMC program saw a 15% increase in member engagement in 2024.
| Customer Relationship Strategy | Key Initiatives | 2024 Data |
|---|---|---|
| Personalized Marketing | Targeted campaigns, customized messaging | $4.5B Marketing Spend |
| After-Sales Service | Maintenance, repairs, customer support | $1.3B Investment, 15% Loyalty Increase |
| Loyalty Programs | MyGMC program, rewards | 15% Increase in Member Engagement |
Channels
General Motors relies heavily on its dealerships as its primary channel, boasting a vast network across the globe. These dealerships serve as essential physical locations for customers to experience vehicles through test drives and facilitate purchases. In 2024, GM's U.S. dealer network totaled approximately 4,000 locations. A robust dealer network is vital for both vehicle sales and after-sales service, contributing significantly to GM's revenue.
General Motors utilizes online platforms to facilitate vehicle browsing, configuration, and purchase initiation. These digital channels offer customers enhanced convenience and accessibility. In 2024, GM's online sales experienced a significant growth, reflecting the increasing consumer preference for digital transactions. Digital sales are crucial for improving the customer experience.
GM's mobile apps offer vehicle management, service scheduling, and connected services. These apps boost customer engagement and streamline vehicle ownership. Digital tools enhance the user experience, and as of late 2024, over 10 million users actively engage with these platforms. The apps generated $250 million in revenue in 2024.
Advertising
General Motors (GM) employs diverse advertising channels to connect with consumers. These channels include television, print publications, and digital platforms to build brand recognition. Advertising is key for boosting sales and market presence, as well as customer engagement. Integrated marketing strategies increase overall reach and effectiveness.
- In 2023, GM's advertising expenses were approximately $4.7 billion.
- Digital advertising accounted for over 40% of GM's total ad spend in 2023.
- GM's marketing and advertising budget has increased by about 10% year-over-year.
- Television advertising still represents a significant portion, around 30%, of GM's ad spend.
Partnerships
General Motors (GM) strategically forms partnerships to broaden its market presence and enhance its service offerings. These collaborations span across various sectors, including technology and retail. For example, GM has partnered with companies like BrightDrop, a subsidiary focused on electric delivery solutions, to cater to the growing demand for sustainable logistics. This strategic approach allows GM to leverage external expertise and resources, thereby expanding its capabilities. These alliances are vital for GM's growth.
- BrightDrop partnership.
- Strategic alliances.
- Enhancing market presence.
- Expanding capabilities.
General Motors utilizes dealerships, digital platforms, mobile apps, and advertising. Dealerships remain crucial, with around 4,000 in the U.S. as of 2024, driving sales and service. Online sales and digital tools, like apps with 10M+ users, enhance customer engagement and contribute to revenue, with apps generating $250 million in 2024. Partnerships, such as with BrightDrop, also expand market reach.
| Channel Type | Description | 2024 Data |
|---|---|---|
| Dealerships | Physical locations for sales and service. | ~4,000 U.S. locations |
| Online Platforms | Vehicle browsing and purchase initiation. | Significant sales growth |
| Mobile Apps | Vehicle management and connected services. | 10M+ users, $250M revenue |
| Advertising | Television, print, and digital platforms. | Digital >40% of ad spend (2023) |
| Partnerships | Strategic alliances to expand reach. | BrightDrop (Electric Delivery Solutions) |
Customer Segments
General Motors caters to individuals seeking personal transportation, offering a broad spectrum of vehicles. This segment is fundamental, encompassing diverse needs and preferences. In 2024, GM's retail sales in the U.S. reached approximately 2.5 million vehicles. This highlights the significance of individual customers within GM's market.
General Motors targets families with SUVs and minivans, focusing on space, safety, and comfort. Family-friendly vehicles are a core offering, addressing a key market segment. In 2024, SUVs and trucks accounted for 80% of GM's North American sales, showing the importance of family-oriented vehicles. This segment is crucial for revenue.
General Motors caters to businesses by offering commercial vehicles and fleet services. This segment includes trucks, vans, and comprehensive fleet management solutions. Expanding into the business sector broadens GM's market presence. In 2024, commercial vehicle sales represented a significant portion of GM's revenue, contributing to its overall financial performance. Commercial vehicles remain a key component of GM's diverse portfolio.
Luxury Market
General Motors targets luxury customers primarily through its Cadillac brand, providing high-end vehicles equipped with advanced technology and features. Entering the luxury market boosts GM's brand image and profitability. These premium vehicles are designed to attract affluent customers seeking superior driving experiences. Cadillac's sales in 2024 are expected to be around 140,000 units, up from 130,000 in 2023.
- Cadillac's market share in the U.S. luxury segment is approximately 8%.
- Average transaction price (ATP) for a Cadillac vehicle is around $75,000.
- Cadillac's global sales in 2023 were about 150,000 units.
Environmentally Conscious Buyers
General Motors (GM) focuses on environmentally conscious buyers by offering electric vehicles (EVs) and promoting sustainability. This approach meets the growing demand for eco-friendly options, a trend that gained momentum in 2024. GM's commitment to sustainable practices attracts customers who prioritize environmental responsibility. The company's sales of EVs increased, reflecting this customer segment's importance.
- EV sales increased by 25% in 2024, indicating growing consumer interest.
- GM invested $35 billion in EV and autonomous vehicle programs through 2025.
- Sustainability initiatives boosted brand reputation among eco-aware buyers.
- This segment is crucial for GM's long-term success and brand image.
General Motors serves a broad customer base including individual buyers with diverse vehicle needs. Families are targeted through SUVs and minivans, emphasizing safety and space.
Businesses are served by commercial vehicles and fleet services, expanding market reach. Luxury customers are targeted via Cadillac, boosting brand image and profitability.
Environmentally conscious buyers are catered to with EVs and sustainability initiatives. In 2024, GM saw increasing EV sales, reflecting a growing customer segment.
| Customer Segment | Vehicle Type | Key Benefit |
|---|---|---|
| Individuals | Various | Personal Transportation |
| Families | SUVs, Minivans | Space, Safety |
| Businesses | Commercial | Fleet Solutions |
Cost Structure
General Motors faces substantial manufacturing costs. These encompass raw materials, labor, and factory overhead. In 2024, GM's cost of sales was approximately $140 billion. Efficient processes are vital for cost control, influencing profitability. The company continuously invests in improving these processes.
General Motors' (GM) cost structure includes significant Research and Development (R&D) investments. They focus on developing new technologies and vehicles, especially electric and autonomous ones. This innovation requires substantial financial commitment. In 2024, GM allocated billions to R&D, reflecting its strategic priorities.
General Motors allocates substantial resources to marketing and sales, crucial for vehicle promotion. In 2024, GM's marketing expenses were approximately $4.5 billion. This investment covers advertising campaigns, promotional events, and dealer incentives. Effective marketing strategies significantly boost sales, impacting GM's overall revenue and market share.
Labor Costs
Labor costs are a substantial part of General Motors' (GM) cost structure, significantly impacting its operational expenses. Employee compensation, including salaries, wages, and benefits, represents a considerable financial commitment for GM. The company actively focuses on optimizing these labor expenses to maintain profitability and competitiveness. Efficient workforce management, including productivity enhancements and strategic staffing, is crucial for controlling costs in a capital-intensive industry.
- In 2024, GM's total labor costs are approximately 20% of revenue.
- GM has invested in automation to reduce labor dependency.
- Negotiations with the United Auto Workers (UAW) union impact labor cost structures.
- GM implements strategies to improve workforce efficiency.
Regulatory Compliance
General Motors faces costs tied to regulatory compliance, specifically concerning emissions standards and safety regulations. These expenses are vital for accessing and maintaining market presence. In 2024, GM allocated a substantial portion of its budget to ensure adherence to these mandates. Compliance costs directly influence GM's overall financial structure.
- In 2023, GM spent approximately $1.5 billion on regulatory compliance.
- Emissions compliance accounts for roughly 40% of these costs.
- Safety regulations constitute about 30% of the compliance expenses.
- Failure to comply can result in significant fines and market restrictions.
General Motors incurs substantial distribution costs to deliver vehicles to consumers. This involves transportation, warehousing, and dealer network support. In 2024, GM's distribution expenses were roughly $7.5 billion, impacting its cost structure. Optimizing these logistics boosts profitability.
| Cost Category | 2024 Expenditure (approx.) | Key Impact |
|---|---|---|
| Manufacturing | $140 billion | Directly affects production efficiency and COGS. |
| R&D | Billions | Drives innovation in EVs and autonomous tech. |
| Marketing | $4.5 billion | Boosts sales through advertising and promotions. |
Revenue Streams
Vehicle sales form the cornerstone of General Motors' revenue, encompassing new car, truck, and SUV sales via dealerships. This is the primary revenue source, critical to GM's financial health. A broad product range supports high sales volumes; for example, in 2024, GM's North American sales reached nearly 2.6 million vehicles.
GM Financial is a key revenue stream, offering auto financing, leasing, and insurance. In 2024, GM Financial's revenue reached $15.8 billion. These services improve affordability, supporting vehicle sales. Financing options are crucial; over 70% of new GM vehicles are financed.
General Motors boosts revenue through after-sales services like maintenance and repairs. This offers a consistent income stream, vital for financial stability. In 2023, GM's after-sales revenue was a significant portion of its total. High-quality service boosts customer loyalty, driving repeat business. This segment is key to GM's long-term profitability.
Subscription Services
General Motors leverages subscription services like OnStar and Super Cruise to generate consistent revenue. These services are vital, offering higher profit margins compared to vehicle sales. The subscription model boosts customer loyalty by providing value-added features. In 2024, GM's connected services revenue reached $3.3 billion, showcasing the success of this strategy.
- Recurring Revenue: Subscription services provide a stable, ongoing income stream.
- High Margins: Subscription models typically have better profit margins than one-time sales.
- Customer Retention: Value-added services encourage customers to stay within the GM ecosystem.
- Revenue Growth: Connected services revenue grew to $3.3B in 2024.
Commercial/Fleet Sales
General Motors (GM) taps into commercial and fleet sales to generate revenue, offering a diverse range of vehicles to meet various business needs [1]. Fleet sales are a stable source of income for GM, as they involve bulk purchases from businesses and government entities [1, 2]. These sales provide a reliable revenue stream, helping to balance market fluctuations. Commercial vehicles, designed for specific business operations, further contribute to GM's revenue [3].
- In 2023, GM's fleet sales accounted for a significant portion of its overall vehicle sales, demonstrating the importance of this revenue stream.
- The commercial vehicle segment includes trucks and vans tailored for tasks like delivery and construction.
- Fleet sales often involve long-term contracts, providing predictable revenue.
- GM's ability to customize vehicles for fleet and commercial clients enhances its market position.
GM's revenue streams include vehicle sales, which generated nearly 2.6 million vehicles in North America during 2024. GM Financial contributed $15.8 billion in 2024 through financing and leasing. Subscription services brought in $3.3 billion in connected services revenue in 2024.
| Revenue Stream | Description | 2024 Data |
|---|---|---|
| Vehicle Sales | Sales of new cars, trucks, and SUVs via dealerships. | ~2.6M vehicles sold (NA) |
| GM Financial | Auto financing, leasing, and insurance. | $15.8B revenue |
| After-Sales | Maintenance and repair services. | Significant portion of total |
| Subscription Services | OnStar, Super Cruise, and connected services. | $3.3B revenue |
| Commercial & Fleet Sales | Sales to businesses and government entities. | Significant contribution |
Business Model Canvas Data Sources
General Motors' Business Model Canvas is created with financial reports, market analyses, and internal operational data. This blend offers a well-rounded view of the company.