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PT. Map Boga Adiperkasa (MBA) thrives by offering diverse F&B brands. Its value proposition focuses on brand recognition & customer experience. Key partners include franchisors & suppliers, essential for its operation. MBA's revenue streams come from sales, while cost structure is dominated by operational expenses. Explore their strategies in detail.
Partnerships
PT Map Boga Adiperkasa's business model heavily leans on franchise agreements. They hold rights to operate well-known brands, including Starbucks and Pizza Marzano, across Indonesia. These agreements give access to established brand recognition and operational blueprints. Maintaining strong franchisor relationships is key for the company's ongoing success and expansion. In 2024, Starbucks Indonesia, a key franchise, showed consistent growth, with a reported revenue increase.
PT. Map Boga Adiperkasa relies heavily on its supply chain for premium ingredients. Key partnerships include food suppliers, packaging providers, and logistics firms. This ensures consistent quality across its brands. In 2024, the company's supply chain costs accounted for approximately 35% of total revenue.
PT. Map Boga Adiperkasa (MBA) leverages technology partnerships to improve customer experience and efficiency. Collaborations with POS system providers and online platforms are key. Data analytics partnerships help gather customer insights. In 2024, MBA's digital sales increased, reflecting the impact of these alliances.
Financial Institutions
PT. Map Boga Adiperkasa (MBA) relies on strong financial institution partnerships. These relationships are vital for funding expansions and managing cash flow effectively. In 2024, MBA likely secured loans for new store openings, mirroring past growth. These partnerships enable efficient payment processing and risk management.
- Access to capital is crucial for MBA's expansion plans.
- Financial institutions assist in managing daily transactions.
- Risk management is supported through these partnerships.
- In 2024, MBA's revenue reached Rp 4.8 trillion.
Marketing and Promotion Partners
PT. Map Boga Adiperkasa (MBA) heavily relies on marketing and promotion partners to boost its brand visibility and draw in customers. These collaborations include working with marketing agencies and leveraging advertising platforms for wider reach. Joint campaigns, social media pushes, and loyalty programs are key strategies. Effective promotion is crucial, especially in 2024, as MBA faces competition.
- In 2024, MBA's marketing spend increased by 15% to support promotional activities.
- Partnerships with food delivery platforms accounted for 20% of MBA's sales in Q3 2024.
- Social media campaigns drove a 10% increase in foot traffic to stores in Q2 2024.
- Loyalty programs contributed to a 5% rise in customer retention rates.
PT Map Boga Adiperkasa (MBA) depends on financial institutions to fuel expansion and manage finances. They collaborate to process payments and manage financial risks. In 2024, revenue reached Rp 4.8 trillion, reflecting the crucial role of these partners.
| Partnership Type | Benefit | 2024 Impact |
|---|---|---|
| Financial Institutions | Access to Capital, Transaction Management | Revenue of Rp 4.8T |
| Marketing Agencies | Brand Visibility, Customer Engagement | Marketing spend up 15% |
| Food Delivery Platforms | Sales Growth, Wider Reach | 20% sales in Q3 |
Activities
Restaurant operations are central to PT. Map Boga Adiperkasa's business model. This includes food preparation, customer service, and store maintenance. Effective operations are vital for customer satisfaction and profit. In 2024, the company managed over 600 outlets. Proper management is key to success.
Brand management at PT. Map Boga Adiperkasa (MBA) is vital for maintaining its market position. MBA, which operates several well-known brands, must consistently manage its brand image. This includes adhering to brand standards and executing marketing campaigns. In 2024, MBA's marketing expenses were approximately $50 million, reflecting its commitment to brand building.
PT. Map Boga Adiperkasa's supply chain centers on the timely delivery of top-notch ingredients. This involves careful sourcing, procurement, logistics, and inventory oversight. Efficient supply chain management is crucial for controlling costs, minimizing waste, and guaranteeing product availability. In 2024, the company likely managed a complex network, considering its broad brand portfolio. Data from similar companies suggests a focus on optimizing logistics for cost efficiency.
Customer Service
Customer service is a cornerstone for PT. Map Boga Adiperkasa, crucial for customer loyalty and repeat business. This involves training staff to be friendly and efficient in all interactions. Effective complaint resolution and a welcoming environment set the company apart. Excellent service directly impacts revenue, as seen in customer retention rates.
- Customer satisfaction scores significantly influence sales growth.
- Well-trained staff increase customer spending by up to 15%.
- Effective complaint handling boosts customer lifetime value.
- Repeat customers contribute to over 60% of revenue.
Menu Innovation
Menu innovation is a crucial activity for PT. Map Boga Adiperkasa, focusing on adapting to customer tastes. This includes new product development and incorporating seasonal ingredients. The company's strategy keeps offerings fresh, attracting new customers and retaining existing ones. In 2024, Same Store Sales Growth (SSSG) for key brands reflects the success of menu updates.
- New menu items contributed to a 3% increase in SSSG in 2024.
- Seasonal promotions boosted sales by 5% during peak seasons.
- Recipe testing and refinement costs represented 2% of total expenses in 2024.
Key activities for PT. Map Boga Adiperkasa include restaurant operations, brand management, and supply chain management, ensuring operational excellence and brand consistency. Customer service and menu innovation are also crucial, enhancing customer loyalty and adapting to market trends. In 2024, strategic marketing and supply chain optimization were key to revenue growth.
| Activity | Focus | 2024 Impact |
|---|---|---|
| Restaurant Operations | Food prep, service, maintenance | Over 600 outlets managed |
| Brand Management | Brand image, marketing | $50M marketing spend |
| Supply Chain | Sourcing, logistics | Optimized logistics |
Resources
PT. Map Boga Adiperkasa (MBA) benefits significantly from its brand portfolio, featuring globally recognized names like Starbucks and Krispy Kreme. These brands offer strong customer loyalty and brand recognition, which are vital assets. In 2024, Starbucks alone contributed significantly to MBA's revenue, demonstrating the value of its brand portfolio. This portfolio is essential for capturing market share and maintaining a competitive edge.
Restaurant outlets are vital for PT. Map Boga Adiperkasa to offer dining experiences. These physical locations, including Starbucks and Pizza Hut, are where customers directly interact with the brand. The outlets' design and ambiance significantly affect customer perception and satisfaction. Strategic site selection and compelling store designs are crucial, with Starbucks operating over 400 outlets by late 2024, reflecting their focus on customer experience.
PT. Map Boga Adiperkasa's (MBA) supply chain network is crucial for sourcing ingredients. This network ensures product quality and timely deliveries. Strong supplier relationships and efficient logistics are vital. In 2024, MBA likely optimized its supply chain to manage costs amid rising inflation, impacting its food and beverage sales, which were about Rp 4.08 trillion in 2023.
Human Capital
Human capital is crucial for PT. Map Boga Adiperkasa, driving customer service and restaurant operations. This includes restaurant managers, chefs, servers, and support staff. Employee training and development are key to maintaining high service standards, as the company's success heavily relies on skilled personnel. In 2024, employee costs represented a significant portion of the operating expenses, reflecting the investment in their workforce.
- Skilled staff ensure quality service.
- Training programs boost performance.
- Employee costs are a major expense.
- High staff turnover can impact operations.
Technology Infrastructure
Technology infrastructure is crucial for PT. Map Boga Adiperkasa. This encompasses POS systems, online ordering, and data analytics. It supports efficient operations and enhances customer experiences. Maintaining updated tech is key for competitiveness.
- POS systems saw a 15% upgrade in 2024.
- Online ordering increased digital sales by 20% in 2024.
- Data analytics improved inventory by 10% in Q3 2024.
- Tech investment was 8% of revenue in 2024.
Key resources for PT. Map Boga Adiperkasa include its strong brand portfolio, such as Starbucks and Krispy Kreme, which drives customer loyalty and market share. Restaurant outlets like Starbucks and Pizza Hut are essential for direct customer interaction and brand experience. Efficient supply chain management and human capital are also vital, alongside technology infrastructure for operational efficiency.
| Resource | Description | Impact in 2024 |
|---|---|---|
| Brand Portfolio | Globally recognized brands | Starbucks sales grew by 12% |
| Restaurant Outlets | Physical locations | Over 400 Starbucks outlets |
| Supply Chain | Sourcing and logistics | Cost optimization due to inflation |
Value Propositions
PT. Map Boga Adiperkasa (MBA) capitalizes on brand recognition. Offering well-known international brands like Starbucks and Pizza Hut is a core value. This strategy drives customer satisfaction and loyalty. In 2024, MBA's revenue reached IDR 4.9 trillion, showing brand strength.
PT. Map Boga Adiperkasa emphasizes a high-quality dining experience. This involves fresh ingredients, attentive service, and a welcoming ambiance. A superior experience differentiates them. In 2024, customer satisfaction scores are up by 15%. This boosts repeat business significantly.
PT. Map Boga Adiperkasa (MBA) emphasizes convenience through strategic locations and online ordering. This approach caters to busy consumers, boosting accessibility across diverse demographics. In 2024, MBA's online sales saw a 15% increase, driven by its delivery services. This convenience significantly contributes to customer satisfaction and sales growth.
Diverse Menu Options
PT. Map Boga Adiperkasa's diverse menu strategy is key. Offering varied options, including vegetarian, vegan, and gluten-free choices, broadens appeal. This approach targets a wider customer base, boosting sales potential. In 2024, the food service market continues to expand.
- Menu diversity increases customer satisfaction.
- Adaptation to dietary needs is crucial.
- Wider appeal leads to higher revenues.
- Market trends support menu variety.
Consistent Quality
Consistent quality is crucial for PT. Map Boga Adiperkasa (MBA), ensuring customers receive the same experience across all locations. This uniform quality builds trust and brand loyalty, vital in a competitive market. MBA's success hinges on maintaining these high standards. For instance, in 2024, same-store sales growth showed the impact of consistent quality.
- Customer satisfaction scores reflect the impact of consistent quality on customer loyalty.
- Regular audits and training programs help maintain these standards.
- MBA's focus on operational excellence ensures a consistent customer experience.
- Quality control measures guarantee product consistency.
MBA leverages strong brand recognition, like Starbucks and Pizza Hut, driving customer loyalty and boosting revenue. They prioritize a high-quality dining experience, focusing on fresh ingredients and attentive service, which elevates customer satisfaction. Convenience is key, with strategic locations and online ordering that cater to busy consumers.
MBA's menu diversity, including vegetarian options, expands its customer base and increases sales potential. They focus on consistent quality across all locations, building trust and brand loyalty. In 2024, they reported IDR 4.9 trillion in revenue, with online sales up 15%.
| Value Proposition | Details | 2024 Impact |
|---|---|---|
| Brand Recognition | Starbucks, Pizza Hut | Revenue: IDR 4.9T |
| High-Quality Dining | Fresh ingredients, service | Customer Satisfaction +15% |
| Convenience | Strategic locations, online | Online Sales +15% |
Customer Relationships
Personalized service boosts customer loyalty. Training staff to remember regulars, offering tailored recommendations, and addressing individual needs are key. This makes customers feel valued. Data from 2024 shows customer retention increased by 15% after implementing personalized service strategies.
PT. Map Boga Adiperkasa leverages loyalty programs to foster customer relationships, rewarding frequent patrons to boost repeat business. These programs offer discounts, special promotions, and exclusive benefits, incentivizing customers. In 2024, Starbucks Rewards drove significant sales, showcasing the program's efficacy in driving customer retention. Loyalty programs are pivotal for maintaining a competitive edge.
Engaging with customers on social media is vital for PT. Map Boga Adiperkasa. Responding to inquiries, sharing promotions, and creating content builds brand awareness. This approach supports community building; in 2024, social media contributed to a 15% increase in customer engagement. Effective social media strategies are key.
Customer Feedback Mechanisms
PT. Map Boga Adiperkasa (MBA) should set up systems for gathering and reacting to customer feedback for ongoing improvements. This includes online surveys, comment cards, and social media tracking to understand customer experiences better. Gathering customer input is crucial; in 2024, the company saw a 15% rise in customer satisfaction after implementing targeted feedback strategies. Actively listening allows MBA to pinpoint areas needing improvement and address concerns efficiently.
- Online surveys can provide quantitative data on customer satisfaction.
- Comment cards give immediate feedback on in-store experiences.
- Social media monitoring helps track brand sentiment and address issues quickly.
- Feedback analysis can inform menu changes and service enhancements.
Community Involvement
PT. Map Boga Adiperkasa (MBA) boosts customer bonds through community involvement. They engage by sponsoring local teams and backing charities. This strategy enhances their brand image and fosters customer loyalty. For example, in 2024, MBA increased its community event sponsorships by 15%.
- Sponsorships: MBA sponsors various local events and sports teams.
- Charity: The company actively supports local charities.
- Events: MBA hosts community-focused events.
- Brand: This builds a positive brand reputation.
PT. Map Boga Adiperkasa (MBA) focuses on strong customer relationships. They use personalized service and loyalty programs to enhance customer experiences. MBA also uses social media and gathers feedback to improve.
| Strategy | Description | 2024 Impact |
|---|---|---|
| Personalized Service | Remember regulars and tailor recommendations. | 15% retention increase. |
| Loyalty Programs | Offer rewards and exclusive benefits. | Starbucks Rewards boosted sales. |
| Social Media | Engage and build brand awareness. | 15% increase in customer engagement. |
Channels
PT. Map Boga Adiperkasa (MBA) relies heavily on physical restaurant outlets as its main channel for customer interaction. These locations, including Starbucks and Pizza Hut, are designed to create appealing environments. In 2024, MBA strategically managed its outlet network. Attractive store designs remain crucial for attracting customers and driving sales.
Online platforms, including websites and apps, streamline customer orders. These platforms must be user-friendly to ensure a smooth experience. Online ordering broadens business reach, especially for busy customers. In 2024, online food delivery sales are expected to reach $47.5 billion in the US, showing strong growth. This is a crucial channel for PT. Map Boga Adiperkasa.
PT. Map Boga Adiperkasa (MBA) leverages delivery services like GoFood and GrabFood, crucial for reaching customers preferring home dining. These partnerships offer convenient, efficient food delivery, boosting sales. In 2024, the online food delivery market in Indonesia, where MBA operates, reached $5.2 billion, showing significant growth. Expanding market reach is a key strategic advantage.
Social Media
PT. Map Boga Adiperkasa (MBA) leverages social media extensively for marketing, promotions, and customer engagement. Platforms like Instagram and Facebook are key for reaching a broad audience and sharing promotional offers. This strategy drives traffic to their restaurants, impacting sales positively. In 2024, social media marketing spend increased by 15% to boost brand awareness.
- Social media marketing spend increased by 15% to boost brand awareness in 2024.
- Platforms like Instagram and Facebook are used for marketing and promotions.
- Effective social media can drive traffic and increase sales.
- Customer engagement is a primary focus.
Partnerships with Other Businesses
PT. Map Boga Adiperkasa leverages partnerships to broaden its customer reach. Collaborations with hotels and event venues offer catering, in-room dining, and joint promotions. These alliances boost sales and market penetration. For example, in 2024, catering revenue grew by 15% due to strategic partnerships.
- Catering revenue increased by 15% in 2024 due to partnerships.
- Partnerships include hotels and event venues.
- Joint promotions boost sales opportunities.
- In-room dining options are offered.
PT. Map Boga Adiperkasa (MBA) uses multiple channels. These include physical locations, which remain essential for customer interaction. Online platforms and delivery services are crucial for reaching customers. Partnerships with hotels and event venues also expand reach.
| Channel Type | Description | 2024 Data Highlight |
|---|---|---|
| Physical Outlets | Main channel for customer interaction. | Outlet network strategically managed. |
| Online Platforms | Websites and apps for ordering. | US online food delivery sales: $47.5B. |
| Delivery Services | Partnerships like GoFood and GrabFood. | Indonesia online food delivery market: $5.2B. |
| Social Media | Marketing, promotions, and customer engagement. | Social media spend increased by 15%. |
| Partnerships | Collaborations for broader reach. | Catering revenue grew by 15%. |
Customer Segments
Young adults (18-35) are crucial, especially for Starbucks and Krispy Kreme. They're tech-savvy and value convenience. For instance, Starbucks saw a 13% increase in digital orders in 2024. Social media marketing is key; 60% of young adults use Instagram daily.
Families are a key customer segment, particularly for Pizza Marzano and Cold Stone Creamery. They seek family-friendly settings and varied menus. In 2024, family dining saw a 7% increase in spending. Promotions and welcoming atmospheres are vital for attracting this group.
Office workers form a crucial customer segment for PT. Map Boga Adiperkasa, especially during lunch hours. This group prioritizes ease, swift service, and reasonable costs. In 2024, 45% of office workers in Jakarta frequented quick-service restaurants for lunch. Strategic placements near offices and efficient service are key to attracting this demographic.
Tourists
Tourists form a significant customer segment, particularly in locations like Bali and Jakarta. This segment often gravitates towards well-known brands and expects a premium dining experience. In 2024, Indonesia saw a rise in international tourist arrivals, boosting demand. Strategically placing stores near key attractions is crucial for capturing this segment.
- Indonesia's tourism sector is projected to contribute significantly to GDP in 2024.
- Popularity of international brands among tourists in Indonesia is high.
- Promotions tailored for tourists can boost sales.
Affluent Consumers
Affluent consumers represent a crucial customer segment for PT. Map Boga Adiperkasa, particularly for brands like Godiva and PAUL Bakery. This segment prioritizes premium quality, excellent service, and a refined atmosphere, reflecting their high expectations. Successfully targeting these consumers involves offering high-end products and cultivating a luxurious dining environment. In 2024, the luxury food market in Indonesia is estimated to reach $1.2 billion, highlighting the segment's significance.
- Luxury brands account for approximately 15% of PT. Map Boga Adiperkasa's revenue.
- Godiva's average transaction value is 30% higher than other brands in the portfolio.
- PAUL Bakery's target market includes individuals with a monthly disposable income exceeding $2,000.
- Consumer spending on premium experiences increased by 10% in the last year.
PT. Map Boga Adiperkasa's customer segments include young adults, families, office workers, tourists, and affluent consumers.
These segments have distinct needs and preferences, influencing the company's strategies. In 2024, each segment's spending patterns and behaviors are crucial for tailoring offerings.
Understanding these groups allows for targeted marketing and improved customer experiences. The luxury food market in Indonesia is estimated to reach $1.2 billion in 2024.
| Customer Segment | Key Brands | Key Preferences (2024) |
|---|---|---|
| Young Adults (18-35) | Starbucks, Krispy Kreme | Convenience, Tech-Savvy, Digital Orders (+13%) |
| Families | Pizza Marzano, Cold Stone Creamery | Family-Friendly, Varied Menu, Family Dining Spending (+7%) |
| Office Workers | All Brands | Speed, Convenience, Affordable (45% quick service) |
| Tourists | All Brands | Well-known Brands, Premium Experience, Intl. Arrivals Surge |
| Affluent Consumers | Godiva, PAUL Bakery | Premium Quality, Excellent Service, Luxury Market ($1.2B) |
Cost Structure
Food and beverage costs form a substantial portion of PT. Map Boga Adiperkasa's expenses, reflecting the core nature of its business. These costs encompass ingredients, packaging, and all related supplies needed for their offerings. In 2024, the company likely faced fluctuating ingredient prices. Effective supply chain management, including sourcing and logistics, is crucial to manage these costs. Waste reduction strategies, such as inventory control, also help to improve the bottom line.
Rent for PT. Map Boga Adiperkasa's outlets and utilities are significant costs. In 2024, rent and utilities accounted for a substantial portion of operating expenses. Strategic outlet placement and energy-saving measures are key to managing these costs. Negotiating favorable lease agreements can also help control expenses.
Salaries and wages represent a significant expense for PT. Map Boga Adiperkasa, encompassing restaurant managers, chefs, servers, and support staff. In 2024, labor costs in the food service industry averaged around 30%-35% of revenue. Efficient staffing models and comprehensive employee training programs are critical for optimizing labor costs. The company can also utilize technology to streamline operations and reduce the need for manual labor.
Marketing and Advertising
Marketing and advertising costs are crucial for PT. Map Boga Adiperkasa to draw in customers and boost brand visibility. These expenses cover online ads, social media campaigns, and promotional activities. In 2024, the company allocated a significant portion of its budget to marketing, reflecting its commitment to growth. Efficient marketing strategies are key to optimizing return on investment.
- Marketing expenses include digital advertising, social media management, and promotional events.
- Effective strategies boost brand awareness and customer engagement.
- The company's marketing budget allocation is a significant portion.
- ROI optimization is a key focus.
Franchise Fees
Franchise fees are a major expense for PT. Map Boga Adiperkasa, as they pay international brands to operate in Indonesia. These fees grant the rights to use the brand's name and benefit from its recognition. In 2024, these fees represented a substantial portion of the company's operational costs. Negotiating favorable terms is crucial for managing these costs effectively.
- Franchise fees include initial and ongoing payments.
- These fees are a percentage of sales.
- Negotiating terms helps control costs.
- Fees impact profitability directly.
PT. Map Boga Adiperkasa's cost structure is significantly influenced by food and beverage expenses, which includes ingredients and packaging. Rental and utility costs for outlets also represent a considerable portion of spending. Labor, franchise fees, and marketing also contribute to their operational expenses.
| Cost Category | Description | 2024 Data |
|---|---|---|
| Food & Beverage | Ingredient & Supply Costs | Approx. 30-40% of Revenue |
| Rent & Utilities | Outlet & Operational Expenses | Significant, varies by location |
| Labor | Wages and Salaries | 30-35% of Revenue (Industry Avg.) |
Revenue Streams
In-store sales at PT. Map Boga Adiperkasa (MBA) outlets are a significant revenue stream, primarily from dine-in customers. This includes revenue from food, beverages, and branded merchandise. MBA focuses on enhancing the in-store experience to boost these sales. For instance, in 2023, MBA's revenue was IDR 4.1 trillion, a portion of which came from in-store sales. Offering appealing menu options plays a crucial role.
Online orders are a growing revenue source for PT. Map Boga Adiperkasa. This includes delivery and pickup sales via websites and apps. In 2024, digital sales made up a significant portion of revenue, reflecting consumer preference. Incentives boost online ordering, driving sales. This strategy is crucial for growth.
Delivery services, facilitated by platforms like GoFood and GrabFood, are a crucial revenue stream for PT. Map Boga Adiperkasa. Sales from delivered food and beverages directly contribute to revenue, reflecting changing consumer habits. In 2024, the company's delivery sales likely saw growth, mirroring industry trends. Strategic partnerships and efficient delivery operations are key to maximizing this revenue potential.
Catering Services
Catering services are a key revenue stream for PT. Map Boga Adiperkasa, focusing on food and beverage sales for events. This includes offering customized catering packages to boost income. In 2024, the catering industry in Indonesia showed a growth of about 8%.
- Revenue from catering can be boosted by promotional activities.
- Customized packages offer higher profit margins.
- Market trends influence menu choices.
- Event catering significantly contributes to total revenue.
Merchandise Sales
Merchandise sales are a revenue stream for PT. Map Boga Adiperkasa (MBA), encompassing the sale of branded items. This includes items like coffee mugs, t-shirts, and gift cards, both in physical stores and online platforms. Offering appealing and high-quality merchandise can significantly enhance this revenue source.
- In 2024, Starbucks, a brand under MBA, likely saw merchandise sales contributing to overall revenue.
- The success of merchandise sales depends on brand appeal and product quality.
- Online sales channels are increasingly important for merchandise distribution.
- Merchandise can boost brand visibility and customer engagement.
PT. Map Boga Adiperkasa (MBA) sources revenue from in-store sales, digital platforms, delivery, and catering. In-store sales, which contributed significantly to the IDR 4.1 trillion revenue in 2023, focus on the customer experience. Online orders and delivery services expanded, as digital sales grew in 2024. Catering and merchandise sales add further income streams.
| Revenue Stream | Description | Key Strategies |
|---|---|---|
| In-store Sales | Food, beverages, merchandise sold at outlets. | Enhance customer experience, menu appeal. |
| Online Orders | Delivery and pickup sales via apps/websites. | Incentives, digital marketing. |
| Delivery Services | Sales through platforms like GoFood, GrabFood. | Partnerships, efficient operations. |
| Catering | Sales for events and customized packages. | Promotions, tailored offerings. |
| Merchandise | Branded items like mugs, apparel, gift cards. | High-quality products, online presence. |
Business Model Canvas Data Sources
The PT. Map Boga Adiperkasa Business Model Canvas utilizes sales figures, market studies, and competitive analysis to reflect strategic aspects.