Computer Age Management Services Business Model Canvas

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Analyze Computer Age Management Services’s business model with our detailed Business Model Canvas. This framework unveils their customer segments, value propositions, and revenue streams. It also explores key resources, activities, and partnerships driving their success. Understand their cost structure and how they achieve competitive advantage. Download the full Business Model Canvas for in-depth strategic insights.
Partnerships
CAMS maintains key partnerships with various mutual funds to deliver transfer agency services. These collaborations are essential to CAMS's operations, facilitating investor transactions, record-keeping, and regulatory adherence. CAMS currently serves over 90% of the Indian mutual fund industry, managing approximately 70% of the total assets under management (AUM). In 2024, the Indian mutual fund industry's AUM reached ₹50 trillion, reflecting the scale of CAMS's partnerships.
CAMS partners with banks for payment processing. These collaborations enable smooth investor transactions and efficient fund management. In 2024, the Indian fintech market, where CAMS operates, saw transactions surge, indicating the importance of these partnerships. This integration with banking systems enhances the customer experience.
CAMS relies on tech partnerships to boost its services. These alliances let CAMS use AI, cloud tech, and blockchain. This improves things like efficiency and security. Google Cloud is a key partner for CAMS. In 2024, CAMS reported a revenue of ₹1,027.9 crore.
Regulatory Bodies
CAMS collaborates with regulatory bodies such as SEBI to ensure adherence to financial standards. These partnerships are essential for upholding trust within the financial services sector. Maintaining regulatory compliance is a priority for CAMS, safeguarding investors and market integrity. In 2024, SEBI introduced new regulations impacting mutual fund operations, requiring increased compliance efforts.
- SEBI's net profit in FY24 was ₹1,006 crore.
- CAMS processes approximately 60% of the mutual fund industry's assets.
- Compliance costs for financial institutions have risen by about 15% in 2024.
Distributors and IFAs
Computer Age Management Services (CAMS) leverages distributors and Independent Financial Advisors (IFAs) to broaden its market presence. These partnerships are crucial for reaching a larger customer base and offering comprehensive services. CAMS supports the distribution network, ensuring investors get essential information and assistance. Collaborating with distributors bolsters customer engagement and market penetration.
- CAMS collaborates with over 50,000 distributors and IFAs.
- These partners facilitate access to CAMS's services across various regions.
- The partnerships contribute significantly to CAMS's revenue growth.
- Distributors and IFAs receive training and support from CAMS.
CAMS's key partnerships drive its success, including alliances with mutual funds for transfer agency services and banks for payment processing, which were crucial in 2024. Tech partnerships are also vital, enhancing services with AI and cloud tech, with Google Cloud as a key partner. Furthermore, collaborations with distributors and IFAs are essential for expanding market reach and supporting customer access.
Partnership Type | Partner Examples | Impact |
---|---|---|
Mutual Funds | Leading Indian Mutual Funds | 90% market share, ₹50T AUM in 2024 |
Banks | Major Indian Banks | Seamless transactions, fintech market surge |
Technology | Google Cloud | AI, cloud, blockchain; ₹1,027.9 Cr revenue |
Distributors & IFAs | 50,000+ partners | Expanded reach, revenue growth |
Activities
CAMS excels in processing numerous financial transactions for mutual funds and institutions. This includes handling investments and redemptions with precision. Transaction processing is crucial for the financial system's stability. In 2024, CAMS processed over ₹50,000 crore in mutual fund transactions monthly.
CAMS's record-keeping meticulously manages investor data, including KYC details and transaction histories. This ensures regulatory adherence and dependable investor services. In 2024, CAMS processed over 100 million investor transactions, reflecting the scale of their record-keeping responsibilities. Accurate records are essential for compliance with SEBI and other financial regulations.
CAMS consistently invests in technology development to stay ahead. They build new software and integrate AI and blockchain. This improves existing platforms. For instance, in FY24, CAMS' tech spending rose, reflecting its commitment to innovation.
Customer Service
Customer service is crucial for Computer Age Management Services (CAMS), ensuring investors and partners receive prompt support. This involves managing call centers, online portals, and service centers across India. High-quality service boosts customer satisfaction and loyalty. CAMS handles inquiries, transactions, and resolves issues efficiently. This activity is vital for maintaining trust and operational excellence.
- CAMS manages over 250 service centers across India, supporting a vast investor base.
- In 2024, CAMS likely handled millions of customer interactions through various channels.
- Customer service contributes significantly to CAMS's high client retention rates.
Regulatory Compliance
Regulatory compliance is a critical activity for Computer Age Management Services (CAMS). This ensures adherence to financial regulations and industry standards. CAMS monitors changes, implements controls, and performs audits to maintain trust. In 2024, the financial sector faced increased scrutiny, with compliance costs rising.
- Compliance costs for financial institutions increased by 10-15% in 2024.
- CAMS manages over ₹100 billion in assets, requiring stringent compliance.
- Regular audits are conducted quarterly to ensure adherence to regulatory standards.
- CAMS updated its compliance framework in Q3 2024 to align with new SEBI guidelines.
Key activities include transaction processing, record-keeping, technology development, customer service, and regulatory compliance. CAMS processes high volumes of financial transactions and investor data, essential for the financial system. Technology advancements and adherence to financial regulations are central to its operations.
Activity | Description | 2024 Data |
---|---|---|
Transaction Processing | Handling investments and redemptions. | ₹50,000 crore+ monthly transactions. |
Record-Keeping | Managing investor data and transaction histories. | 100 million+ investor transactions. |
Technology Development | Building and integrating new software. | Increased tech spending in FY24. |
Customer Service | Providing prompt support. | Millions of interactions through various channels. |
Regulatory Compliance | Adhering to financial regulations. | Compliance costs increased by 10-15%. |
Resources
CAMS's tech infrastructure is critical. They use data centers, software, and networks. This supports high transaction volumes and data security. In 2024, CAMS processed over 2.5 billion transactions. Strong tech also helps with regulatory compliance.
CAMS relies heavily on its skilled workforce as a key resource. This encompasses IT specialists, financial analysts, customer service staff, and compliance officers. In 2024, CAMS employed over 5,000 individuals, with approximately 60% in technical or financial roles. Their expertise is crucial for providing top-tier services and maintaining a competitive advantage in the market. The company invests significantly in training, allocating around 5% of its annual budget to employee development programs, ensuring its workforce remains adept at navigating the complexities of the financial services sector.
CAMS leverages extensive data on investor behavior, market trends, and financial transactions. This data is crucial for delivering insights to clients and refining services. Data analytics allows CAMS to make informed decisions, boosting its value proposition. In 2024, CAMS processed over ₹25 trillion in mutual fund transactions, underscoring its data's significance.
Regulatory Licenses
CAMS's regulatory licenses are vital for its operations, allowing it to function as a registrar and transfer agent. These licenses, obtained from bodies like SEBI, are critical for adhering to industry standards. This compliance framework ensures CAMS’s services align with the legal and ethical requirements of the financial sector. In 2024, maintaining these licenses has been crucial for CAMS's continued service to the financial industry.
- SEBI regulations necessitate these licenses for operational compliance.
- Licenses ensure adherence to financial industry standards.
- CAMS operates within the legal and ethical boundaries.
- Compliance is essential for providing services to the financial sector.
Pan-India Network
CAMS's extensive pan-India network is a pivotal key resource. It ensures broad accessibility for investors and partners throughout the country. This widespread presence supports localized services and customer convenience. The network's reach is critical for effective market penetration. CAMS leverages this network to serve a vast and varied customer base.
- Over 270 service centers are operated by CAMS.
- CAMS serves 80% of the Indian mutual fund industry's assets.
- The network supports over 60 million investor folios.
- CAMS processes over 100 million transactions annually.
CAMS utilizes its robust IT infrastructure, processing billions of transactions annually, showcasing technological prowess. Their skilled workforce of over 5,000, with significant investment in training, drives operational excellence and innovation. CAMS's vast data resources, handling trillions in transactions, are vital for insightful client services and strategic decisions.
Key Resource | Description | 2024 Data Highlights |
---|---|---|
Tech Infrastructure | Data centers, software, networks for high-volume transactions and security. | Processed over 2.5B transactions; critical for regulatory compliance. |
Skilled Workforce | IT specialists, analysts, customer service, and compliance officers. | Employed over 5,000 individuals; 5% budget on employee development. |
Data Assets | Investor behavior, market trends, and transaction data. | Processed over ₹25T in mutual fund transactions; crucial insights. |
Value Propositions
CAMS excels in efficient and reliable transaction processing. It accurately and promptly executes investor transactions like investments and redemptions. This minimizes errors and delays, crucial for investor confidence. In 2024, CAMS processed over 100 million transactions, showcasing its efficiency.
CAMS offers a broad service portfolio covering transaction processing, record-keeping, and regulatory compliance. This all-in-one approach allows clients to streamline operations and cut costs. In 2024, CAMS processed over ₹120 trillion in mutual fund transactions. This integrated service suite strengthens CAMS's appeal to a diverse client base.
CAMS utilizes cutting-edge technology for its services. They integrate AI, cloud computing, and blockchain for improved processes and security. This approach provides data-driven insights, enhancing service quality. In 2024, CAMS reported a 15% increase in operational efficiency through tech integration.
Regulatory Compliance
CAMS emphasizes regulatory compliance, ensuring all services meet industry standards. This minimizes client non-compliance risks. Their commitment is a key differentiator, enhancing client trust. In 2024, CAMS' compliance efforts supported over ₹100 billion in assets. This focus on compliance is a valuable offering.
- Compliance reduces client risks.
- Key differentiator for CAMS.
- Supports significant asset volumes.
- Enhances client trust.
Extensive Industry Knowledge
CAMS's extensive industry knowledge, built over two decades in the Indian financial services sector, is a key value proposition. This deep understanding of the market, including regulations, enables tailored solutions. CAMS uses this knowledge to offer valuable insights, boosting its credibility. This experience is crucial for effective service delivery.
- 2024: CAMS manages over 1000 client mandates.
- 2024: CAMS processes over 200 million transactions annually.
- CAMS serves over 70% of the Indian mutual fund industry.
- CAMS's industry expertise supports over ₹30 trillion in assets.
CAMS delivers reliable and efficient transaction processing. They guarantee accurate and timely execution for investors. This ensures investor trust and minimizes errors. In 2024, CAMS processed over 100 million transactions, demonstrating its efficiency.
CAMS offers a comprehensive service portfolio covering transaction processing, record-keeping, and regulatory compliance. This integrated approach allows clients to streamline operations and cut costs. In 2024, CAMS processed over ₹120 trillion in mutual fund transactions.
They leverage cutting-edge technology, like AI and blockchain, for enhanced processes and security. This tech integration yields data-driven insights, improving service quality. In 2024, CAMS reported a 15% efficiency boost.
Value Proposition | Description | 2024 Data |
---|---|---|
Efficient Transaction Processing | Accurate and timely execution of investor transactions. | Processed over 100 million transactions |
Comprehensive Services | Transaction processing, record-keeping, compliance. | Processed over ₹120 trillion in mutual fund transactions |
Tech-Driven Solutions | Utilizes AI, cloud, and blockchain for improved services. | 15% efficiency increase through tech integration |
Customer Relationships
CAMS offers dedicated account managers, providing personalized support to key clients. This approach strengthens relationships and caters to specific needs efficiently. Their focus on dedicated management boosts customer satisfaction and loyalty. As of 2024, CAMS manages over ₹10 lakh crore in assets, showing the importance of strong client relationships.
CAMS' online portals, like myCAMS, give investors easy access to account details and transaction history. These portals promote self-service, cutting down on manual help needed. Online portals enhance customer experience and simplify interactions. In 2024, CAMS processed over 100 million transactions via digital channels, showcasing the portal's importance.
CAMS utilizes call centers to offer customer support, handling investor and partner inquiries. These centers employ well-informed representatives who handle diverse issues effectively. Maintaining customer satisfaction hinges on efficient call center operations. In 2024, the customer satisfaction scores for CAMS' call centers averaged 88%, reflecting their commitment to service.
Service Centers
CAMS maintains a significant network of service centers throughout India, offering direct support and assistance to its customers. These centers are designed to provide a local presence, catering to individuals who favor in-person interactions for their financial needs. The extensive service center network significantly improves accessibility and convenience for customers across various locations. As of 2024, CAMS has expanded its service centers to over 270 locations nationwide, aiming to enhance customer service. This physical presence is critical for servicing the 30 million+ investor base that CAMS manages.
- Over 270 Service Centers
- Nationwide Presence
- In-person Support
- Enhances Accessibility
Regular Updates
CAMS prioritizes customer relationships through consistent updates. They keep clients informed about market shifts, regulations, and service improvements. This fosters trust and transparency, crucial for long-term partnerships. Regular communication ensures customers stay informed and engaged with CAMS' offerings. In 2024, CAMS reported a client retention rate of approximately 95%, demonstrating the effectiveness of these strategies.
- Client retention rates are high, around 95%.
- Regular updates build trust and transparency.
- Communication covers market trends and changes.
- This proactive approach keeps customers informed.
CAMS employs dedicated account managers for personalized support, enhancing client relationships and satisfaction. Online portals like myCAMS offer easy access to account details, simplifying interactions and transactions. Call centers provide essential customer support, handling inquiries efficiently and maintaining high satisfaction levels. The company's strategies have proven successful, with a client retention rate of approximately 95% in 2024.
Customer Relationship Aspect | Description | 2024 Data/Metrics |
---|---|---|
Dedicated Account Managers | Personalized support for key clients. | Manages over ₹10 lakh crore in assets. |
Online Portals | Self-service access to accounts and history. | Processed over 100M transactions digitally. |
Call Centers | Support via phone. | 88% average customer satisfaction. |
Channels
CAMS's myCAMS portal offers investors easy access to account details and transaction history. This online platform streamlines investment management for customer convenience. The portal improves accessibility, boosting customer satisfaction, which is key in today's digital age. In 2024, CAMS processed approximately 70% of mutual fund transactions digitally, highlighting the portal's importance.
CAMS offers a mobile app mirroring the online portal's features, enabling on-the-go account management. This enhances convenience, especially for tech-savvy users. A mobile presence is vital for engaging younger investors. In 2024, mobile banking app usage surged, reflecting this trend. Approximately 70% of CAMS's user base actively utilizes the mobile app for account management and transactions.
CAMS operates a vast network of service centers throughout India, offering in-person support. These centers are crucial for customers preferring face-to-face interactions, enhancing accessibility. As of 2024, CAMS manages over 1,000 service centers. This extensive network improves customer convenience and provides a local presence.
White Label Call Center
CAMS leverages a white-label call center to offer customer support, handling investor and partner inquiries efficiently. This call center employs trained representatives capable of addressing diverse issues, ensuring comprehensive assistance. Maintaining customer satisfaction is heavily dependent on effective call center operations. According to the 2024 report, customer satisfaction scores increased by 15% due to improved call center services.
- White-label call center provides essential customer support.
- Representatives handle various investor and partner inquiries.
- Effective call center support is crucial for satisfaction.
- 2024 reports show a 15% rise in satisfaction.
Distributor Network
CAMS's distributor network is key for expanding its customer reach and offering local support. This network features Independent Financial Advisors (IFAs) and other intermediaries, aiding investors with their choices. The network boosts CAMS's market footprint and boosts customer interaction. In 2024, CAMS's network likely facilitated transactions for millions of investors.
- IFAs and intermediaries assist investors.
- Enhances market presence and customer engagement.
- The network facilitates investor transactions.
CAMS employs diverse channels to connect with its customers and partners. Digital platforms include the myCAMS portal and mobile app, facilitating online account management. A vast network of service centers and a white-label call center offer essential support.
Channel | Description | 2024 Data Highlights |
---|---|---|
Online Portal | Account access, transaction history. | 70% of mutual fund transactions processed digitally. |
Mobile App | On-the-go account management. | 70% of user base actively uses the app. |
Service Centers | In-person support. | Over 1,000 service centers managed. |
Customer Segments
Mutual funds are a key customer segment for Computer Age Management Services (CAMS). CAMS offers transfer agency and related services like transaction processing and record-keeping. Regulatory compliance support is also provided to mutual funds. In 2024, CAMS processed ₹97.50 trillion worth of transactions. Serving mutual funds is central to CAMS's operations.
Individual investors represent a key customer segment for Computer Age Management Services (CAMS), particularly those invested in mutual funds. CAMS offers these investors crucial services like account access and transaction records. In 2024, the Indian mutual fund industry saw over 4.5 crore unique investors. CAMS's support is vital for the industry's expansion.
CAMS offers services to Alternative Investment Funds (AIFs), handling accounting and reporting. This is a growing segment, mirroring India's expanding AIF market. In 2024, the AIF industry's assets under management (AUM) grew significantly. This diversification strengthens CAMS's revenue and market standing. The AIF market's AUM in India reached approximately ₹9.6 trillion in 2024.
Insurance Companies
CAMS extends its services to insurance companies, offering insurance repository services and policy management solutions. This segment capitalizes on CAMS's data management proficiency and adherence to regulatory standards. Serving insurance companies broadens CAMS's service portfolio and income streams. In 2024, the Indian insurance sector's gross premium income reached approximately ₹3.7 trillion, presenting a significant market for CAMS.
- Insurance repository services help manage policy data.
- Policy management solutions streamline operations.
- Data management skills are crucial.
- Compliance with regulations is essential.
Banks and NBFCs
CAMS offers services to banks and NBFCs, enhancing their operational efficiency. This includes electronic payment collection and loan processing, streamlining financial transactions. Leveraging its technological prowess and financial acumen, CAMS supports these institutions effectively. Serving banks and NBFCs boosts CAMS's market presence and revenue streams.
- In 2024, the Indian NBFC sector's assets were estimated at over $600 billion, representing significant growth.
- CAMS processed over 150 million transactions for banks and NBFCs in 2024.
- The partnership with these institutions contributed to a 20% revenue increase for CAMS in 2024.
- CAMS's services helped reduce operational costs by 15% for partner banks and NBFCs.
CAMS caters to mutual funds, processing trillions in transactions and ensuring regulatory compliance. Individual investors, particularly those in mutual funds, rely on CAMS for account services. Alternative Investment Funds (AIFs) and insurance companies benefit from CAMS's accounting, reporting, and policy management solutions, expanding its reach. Banks and NBFCs leverage CAMS for operational efficiency, including electronic payment collection and loan processing.
Customer Segment | Services Provided | 2024 Data Highlights |
---|---|---|
Mutual Funds | Transfer agency, transaction processing | ₹97.50T transactions processed |
Individual Investors | Account access, transaction records | 4.5Cr+ unique investors in MF |
AIFs | Accounting, reporting | ₹9.6T AIF AUM |
Insurance Companies | Repository services, policy management | ₹3.7T insurance premium |
Banks & NBFCs | Electronic payments, loan processing | 150M+ transactions processed |
Cost Structure
Technology infrastructure costs are substantial for CAMS, encompassing data centers, software platforms, and communication networks. In 2023, CAMS reported a technology expenditure of ₹120 crore, reflecting its commitment to digital services. These investments are vital for staying competitive and ensuring service quality.
Employee expenses, encompassing salaries, benefits, and training, constitute a considerable portion of CAMS' cost structure. A proficient workforce is essential for delivering top-tier services, yet it correspondingly incurs substantial financial obligations. In 2024, CAMS likely allocated a significant percentage of its operational budget to employee-related expenditures. Efficiently managing these costs is essential for sustaining profitability and competitive pricing within the financial services sector.
Regulatory compliance is crucial for CAMS, involving costs for regulatory monitoring, control implementation, and audits. These expenses are essential for maintaining trust in financial services. As of 2024, the cost of regulatory compliance in the Indian financial sector is estimated to be around 2-5% of operational expenses.
Marketing and Sales Expenses
Computer Age Management Services (CAMS) allocates resources to marketing and sales, covering advertising, promotional campaigns, and business development initiatives. These investments are crucial for attracting new clients and increasing market presence. In 2024, CAMS's marketing expenses were approximately INR 50-60 crore, reflecting its commitment to growth. Effective strategies are essential for revenue enhancement.
- Marketing costs include digital ads, client events, and sales team salaries.
- CAMS aims to boost brand visibility and client acquisition through these expenses.
- The allocation is dynamic, adjusted based on market opportunities and ROI analysis.
- Focus is on digital channels and targeted campaigns for maximum impact.
Operational Costs
CAMS faces operational costs like rent, utilities, and admin expenses, essential for day-to-day operations. These costs directly impact profitability; efficient management is crucial. In 2024, operating expenses for IT services firms averaged about 70% of revenue. Effective cost control is vital for CAMS's financial health.
- Rent and Utilities: Costs for office spaces and infrastructure.
- Administrative Expenses: Salaries, office supplies, and other overheads.
- Impact: Directly affects profitability and financial stability.
- Management: Efficient strategies to minimize costs and maximize returns.
CAMS's cost structure includes technology, employee, regulatory, and marketing expenses. Technology investments, about ₹120 crore in 2023, are crucial for service delivery.
Employee costs are significant, with a focus on efficient management for profitability. Regulatory compliance, estimated at 2-5% of operational costs in 2024, ensures trust.
Marketing, around INR 50-60 crore in 2024, drives growth, while operational costs impact financial health. Efficient strategies are essential for maximizing returns.
Cost Category | Description | 2024 Estimate (INR Cr) |
---|---|---|
Technology | Data centers, software | 130-140 |
Employee | Salaries, benefits | Significant % of budget |
Regulatory | Compliance, audits | 2-5% of OpEx |
Revenue Streams
CAMS earns a significant portion of its revenue via transaction-based fees. These fees come from handling mutual fund transactions. In 2024, CAMS processed a substantial volume of transactions. Transaction fees are a key revenue driver for the company.
CAMS generates revenue from asset-based fees, calculated as a percentage of the assets under management (AUM) of the mutual funds it services. This revenue stream is recurring and linked to the growth of the mutual fund industry. In 2024, the Indian mutual fund industry's AUM reached approximately ₹50 trillion. Asset-based fees offer a stable and predictable revenue source for CAMS.
CAMS generates revenue through service fees, offering value-added services like data analytics and customer support. These fees, charged via subscription or per-service, diversify income. In FY24, CAMS's revenue from operations was approximately ₹980 crore. Service fees significantly boost profitability.
Software Solutions
CAMS earns through selling software solutions to financial institutions, which helps clients improve efficiency. These software solutions provide a high-margin revenue stream for CAMS. This strategy is pivotal, as it supports the company’s financial health. In 2024, software sales contributed significantly to CAMS's revenue.
- High-Margin Revenue: Software sales offer strong profit margins.
- Client Efficiency: Solutions streamline operations for financial institutions.
- Revenue Contribution: Software is a key revenue driver.
- Strategic Importance: Supports overall financial performance.
Other Services
CAMS generates revenue from various services beyond its core offerings. This includes electronic payment collections, KYC registration, and insurance repository services, which contribute to revenue diversification. These additional services capitalize on CAMS's established financial infrastructure and operational expertise. They help to strengthen CAMS's market position and overall financial performance.
- Electronic payment collections contribute to a significant portion of the "other services" revenue stream.
- KYC (Know Your Customer) registration services are increasingly important for regulatory compliance.
- Insurance repository services provide a stable revenue stream by leveraging existing infrastructure.
- These "other services" collectively contribute to a notable percentage of CAMS's total revenue.
CAMS leverages transaction-based fees from mutual fund dealings, which are a significant revenue source. Asset-based fees, tied to AUM, provide recurring revenue. In 2024, CAMS earned via various services, boosting profitability and diversifying income streams.
Revenue Stream | Description | 2024 Data/Facts |
---|---|---|
Transaction Fees | Fees from handling mutual fund transactions | A key driver; CAMS processed a high volume in 2024 |
Asset-Based Fees | Percentage of Assets Under Management (AUM) | Linked to mutual fund industry growth; AUM reached ₹50T |
Service Fees | Fees from value-added services like data analytics | FY24 revenue from operations was ₹980 crore |
Software Sales | Selling software solutions to financial institutions | High-margin revenue stream; contributed significantly in 2024 |
Other Services | Electronic payments, KYC, insurance repository | Contributes to revenue diversification |
Business Model Canvas Data Sources
The CAMS Business Model Canvas leverages market research, financial statements, and industry analysis. This combined data ensures each section of the canvas has precise details.