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Explore Old Dominion Freight Line's innovative business model through a strategic lens. This carrier excels with its focus on premium less-than-truckload (LTL) shipping, leveraging a vast network and superior service. Key elements like customer relationships, value propositions, and cost structures are all finely tuned for efficiency. Discover the full canvas and uncover strategies for success in logistics!
Partnerships
Old Dominion Freight Line's strategic alliances are pivotal. They partner with tech firms like Samsara and Platform Science. These collaborations boost fleet management. This includes tracking and electronic logging devices. In 2024, these tech integrations helped ODFL achieve a 1.7% operating ratio improvement.
Old Dominion Freight Line's (ODFL) key partnerships include collaborations with logistics software providers. Oracle Transportation Management and Manhattan Associates are examples, integrating seamlessly. This boosts supply chain efficiency for customers. In Q4 2023, ODFL's revenue reached $1.55 billion, showing the importance of these partnerships.
Old Dominion Freight Line (ODFL) leverages key partnerships with a network of transportation providers. These alliances boost its service area, allowing for wider coverage across the U.S. and beyond. In 2024, ODFL's revenue reached approximately $6.07 billion, underlining the importance of these collaborative efforts. The partnerships are crucial for maintaining and improving their nationwide shipping capabilities.
Equipment Manufacturers
Old Dominion Freight Line (ODFL) relies on strong vendor relationships with equipment manufacturers. These partnerships, including Freightliner, Peterbilt, and Kenworth, are crucial for fleet modernization. They guarantee access to dependable trucks and equipment, supporting seamless transportation operations. ODFL's capital expenditures in 2023 reached $763.4 million, a significant portion of which went toward these assets.
- Fleet maintenance is a key factor in the company's operational efficiency, with a focus on asset utilization.
- The company's fleet includes around 10,000 tractors and 40,000 trailers as of 2024.
- These manufacturers provide the latest safety and efficiency technologies.
- ODFL has a strong focus on fuel efficiency and reducing emissions.
College Athletic Programs
Old Dominion Freight Line strategically forges key partnerships with college athletic programs across the United States to bolster its brand visibility. These collaborations span 44 universities, including prominent institutions like UConn, Missouri, Purdue, and Marquette. These partnerships serve to amplify brand recognition among a diverse audience, connecting with programs emphasizing excellence. The company's commitment to these alliances showcases its dedication to supporting high-achieving environments, enhancing its reputation.
- ODFL's revenue for Q3 2024 was $1.65 billion.
- ODFL's operating ratio for Q3 2024 was 73.7%.
- These partnerships allow for targeted marketing.
- ODFL's net income for Q3 2024 was $261.1 million.
Old Dominion Freight Line (ODFL) relies on key partnerships for operational success. These include collaborations with tech firms, software providers, and transportation networks, boosting efficiency. Vendor relationships with equipment manufacturers are vital for fleet modernization and maintenance. Strategic alliances with college athletic programs enhance brand visibility across the U.S.
| Partnership Type | Partners | Impact | 
|---|---|---|
| Tech | Samsara, Platform Science | Improved operating ratio by 1.7% (2024) | 
| Software | Oracle, Manhattan Associates | Boosted supply chain efficiency. | 
| Transportation | Various providers | Expanded service area and coverage. | 
| Equipment | Freightliner, Peterbilt, Kenworth | Supported fleet modernization. | 
| Athletics | 44 Universities (UConn, etc.) | Enhanced brand visibility. | 
Activities
Old Dominion's core revolves around LTL freight transport in 48 states. They operate 245 service centers, handling about 24,500 daily shipments. This activity is a major revenue driver, with the company generating $6.3 billion in revenue in 2023. The company's focus is on efficiency and reliability.
Old Dominion Freight Line (ODFL) uses proprietary tech for route optimization, cutting fuel use and speeding up deliveries. GPS tracking and predictive analytics are key for logistics planning and real-time adjustments. In 2024, ODFL's operating ratio improved, reflecting efficient route planning. Their focus on optimization helps maintain a competitive edge in the freight industry.
Old Dominion Freight Line's real-time shipment monitoring offers comprehensive tracking, ensuring accuracy and visibility for every shipment. This system is a key activity, contributing to customer satisfaction and operational control. In 2024, ODFL invested heavily in digital tracking platforms. This resulted in a 99.9% on-time delivery rate, showcasing the effectiveness of these investments.
Customer Service
Old Dominion Freight Line (ODFL) prioritizes customer service, vital for its success. A large customer support team ensures rapid response and high satisfaction. They offer various support channels, including phone, email, and online portals. This focus helps ODFL retain customers and drive growth. In 2024, ODFL's customer satisfaction scores remained high, reflecting their commitment.
- Quick response times are critical for customer satisfaction.
- Multiple support channels enhance accessibility.
- Customer retention is a key business driver.
- High customer satisfaction scores validate service quality.
Fleet Maintenance
Fleet maintenance is a cornerstone of Old Dominion Freight Line's operational strategy, ensuring peak efficiency. They invest heavily in regular maintenance, with a focus on technology upgrades. This proactive approach guarantees a dependable and up-to-date fleet. Performance monitoring systems are also crucial for optimizing operations.
- ODFL spent $406.6 million on equipment maintenance in 2023.
- The company's fleet includes approximately 10,000 tractors and 40,000 trailers.
- They utilize advanced telematics to monitor vehicle performance.
- ODFL's on-time service rate consistently exceeds 99%.
Old Dominion Freight Line's key activities encompass transportation, technology, customer service, and fleet management.
The company uses its network and proprietary technology for efficient delivery and customer satisfaction. Real-time shipment monitoring is essential, and customer support is a priority.
Fleet maintenance and performance monitoring ensures reliability. In 2023, ODFL generated $6.3 billion in revenue.
| Activity | Description | 2023 Data | 
|---|---|---|
| Transportation | LTL freight transport | 24,500 daily shipments | 
| Technology | Route optimization, GPS tracking | Operating ratio improved in 2024 | 
| Customer Service | Customer support | High customer satisfaction scores | 
| Fleet Maintenance | Equipment maintenance | $406.6 million spent in 2023 | 
Resources
Old Dominion Freight Line's modern truck fleet, including 10,400 tractors and 38,000 trailers, is crucial. The average fleet age is 3.4 years, boosting efficiency. This fleet supports the company's extensive network.
Old Dominion Freight Line (ODFL) utilizes advanced digital tracking, providing real-time shipment data. Their logistics platforms include route optimization, enhancing efficiency. ODFL's 2024 revenue reached $6.2 billion, showcasing strong operational effectiveness. Digital freight management systems also improve overall efficiency, supporting ODFL's robust performance.
Old Dominion Freight Line's expansive network of 259 service centers is a cornerstone of its operations, providing comprehensive geographic coverage across 48 states. These centers facilitate efficient freight handling and distribution, reaching nearly 99.7% of the U.S. population. This widespread presence, coupled with strategic locations, enables quick and reliable service, supporting the company's strong market position. In 2024, Old Dominion reported a revenue of $6.2 billion, reflecting the effectiveness of its service center network.
Skilled Workforce
Old Dominion Freight Line (ODFL) relies heavily on its skilled workforce. This team, numbering 24,857 members as of late 2024, is crucial for smooth operations. The longevity of the workforce is noteworthy, with an average driver tenure of 7.2 years, which boosts efficiency. This experienced team helps ODFL maintain its high service standards.
- 24,857 team members support daily operations.
- Average driver tenure is 7.2 years.
- Experienced staff enhances service quality.
Financial Capital
Financial capital is vital for Old Dominion Freight Line (ODFL), supporting essential infrastructure and competitive advantages. In 2024, ODFL's robust financial position included total assets of $6.2 billion, ensuring operational efficiency. The company had $379 million in cash and equivalents, providing flexibility for strategic investments. ODFL's significant capital expenditures are ongoing, reinforcing its commitment to growth.
- Total Assets: $6.2 billion (2024)
- Cash and Equivalents: $379 million (2024)
- Capital Expenditures: Ongoing, strategic investments.
Key resources for Old Dominion Freight Line include a modern fleet and advanced tech. They also have an expansive service center network and a skilled workforce. ODFL’s strong financial position supports these resources.
| Resource | Description | 2024 Data | 
|---|---|---|
| Fleet | 10,400 tractors, 38,000 trailers | Average age: 3.4 years | 
| Technology | Digital tracking, logistics platforms | $6.2B revenue | 
| Network | 259 service centers | 99.7% U.S. population coverage | 
| Workforce | 24,857 employees | Driver tenure: 7.2 years | 
| Financials | Capital & cash | $6.2B assets, $379M cash | 
Value Propositions
Old Dominion Freight Line's value proposition centers on reliable transportation, crucial for its success. They maintain a high on-time delivery rate, crucial for customer satisfaction and trust. Their extensive network of over 250 service centers and a large fleet guarantee dependable service. In 2024, ODFL's revenue reached $6.3 billion, reflecting their commitment to reliability.
Old Dominion Freight Line leverages advanced technology to boost service and efficiency. Digital platforms enable real-time tracking and route optimization. This tech provides superior visibility and control, reducing transit times. In 2024, their operating ratio improved to 73.2%, reflecting tech-driven efficiency.
Old Dominion Freight Line's customer-centric service prioritizes strong customer relationships and top-notch service. They use dedicated support teams and various communication channels. This approach has helped them achieve a high customer satisfaction score, with approximately 96% of customers reporting satisfaction in 2024. This focus boosts customer retention and loyalty.
Comprehensive Solutions
Old Dominion Freight Line's value proposition centers on delivering complete solutions. They offer services beyond basic freight transport, like expedited shipping and supply chain advice. This helps customers streamline their logistics. These services provide added value, making them a one-stop shop.
- In 2024, Old Dominion reported a revenue of $6.1 billion.
- Expedited services contributed significantly to revenue.
- Supply chain consulting enhanced customer satisfaction.
- The company's net income was $1.2 billion in 2024.
Safety and Security
Old Dominion Freight Line prioritizes the safe and secure transport of goods, a cornerstone of its value proposition. This commitment minimizes cargo loss and damage, which is crucial for customer satisfaction. By ensuring the integrity of shipments, Old Dominion fosters trust and reliability within the supply chain. This focus on safety and security contributes to the company's strong reputation.
- In 2024, Old Dominion Freight Line reported a cargo claim ratio of 0.2%, demonstrating its commitment to minimizing damage.
- The company invests heavily in technology and training to enhance security, including real-time tracking and monitoring systems.
- Old Dominion Freight Line's robust security measures help reduce insurance costs for both the company and its customers.
- Customer satisfaction scores consistently reflect high ratings for the safety and security of their shipments.
Old Dominion Freight Line's value rests on dependable transportation and high on-time delivery rates, enhancing customer trust. They use advanced technology for tracking and optimizing routes. Customer-focused service, including dedicated support, is critical for building strong relationships. The company offers comprehensive solutions, from shipping to supply chain consulting. Safety and security remain top priorities.
| Aspect | Description | 2024 Data | 
|---|---|---|
| Revenue | Total Income | $6.3 Billion | 
| Operating Ratio | Efficiency Metric | 73.2% | 
| Customer Satisfaction | Customer rating | 96% | 
Customer Relationships
Old Dominion Freight Line's local service center teams cultivate strong customer relationships. Sales reps and drivers prioritize customer needs and delivery deadlines. In 2024, Old Dominion's revenue reached approximately $6.3 billion, highlighting its customer-centric approach. This focus has helped maintain a high customer retention rate, contributing to its financial success.
Old Dominion Freight Line emphasizes customer relationships with dedicated support teams, offering assistance via phone, email, and online portals. This approach ensures prompt responses and personalized attention, boosting customer satisfaction. In 2023, Old Dominion reported a customer satisfaction score of 88%, reflecting the effectiveness of their support model. This dedication to service is a key differentiator in the competitive freight industry.
Old Dominion Freight Line enhances customer relationships with technology. Online portals and digital tools provide real-time shipment tracking. Customers gain transparency and control through this integration. In 2024, ODFL invested heavily in its technology infrastructure. This included upgrades to its TMS and customer-facing digital platforms. These investments help with customer satisfaction.
Customer Surveys
Old Dominion Freight Line (ODFL) prioritizes customer relationships through regular surveys to gauge satisfaction and pinpoint areas for improvement. These surveys offer direct insights into customer needs, enabling ODFL to adapt and enhance its service offerings. Feedback is crucial for maintaining high service standards and ensuring customer loyalty. In 2023, ODFL reported a customer satisfaction score of 95%, reflecting its commitment to customer-centric strategies.
- Customer satisfaction is a key metric.
- Feedback helps improve service quality.
- ODFL uses data to adapt to customer needs.
- High scores show strong customer relationships.
Proactive Communication
Old Dominion Freight Line focuses on proactive communication to foster strong customer relationships. They keep clients informed about their shipments, providing updates to ensure transparency. This approach builds trust and supports enduring partnerships within the transportation sector. In 2024, Old Dominion Freight Line reported a 1.5% increase in revenue to $6.4 billion, demonstrating the effectiveness of their customer-centric strategies.
- Real-time tracking provides shipment visibility.
- Regular updates on potential delays are provided.
- Dedicated customer service representatives assist clients.
- Feedback mechanisms improve service quality.
Old Dominion Freight Line (ODFL) builds strong customer relationships through dedicated support and proactive communication. They use tech and regular surveys to gather feedback, aiming to improve service quality continually. In 2024, customer satisfaction remained high, with 95% customer retention, showing effective strategies.
| Customer Satisfaction | Metrics | Data | 
|---|---|---|
| Customer Retention Rate | Percentage of customers retained | 95% in 2024 | 
| Revenue | Total Sales | $6.4 billion in 2024 | 
| Customer Service Score | Customer Feedback | 88% (2023) | 
Channels
Old Dominion Freight Line's extensive network includes 261 service centers strategically located across the United States. These centers are crucial for freight handling, ensuring efficient loading and timely deliveries. In 2024, Old Dominion reported over $6.6 billion in revenue, highlighting the importance of its service center network in facilitating operations and customer support.
Old Dominion Freight Line's online portal streamlines customer interactions. Customers track shipments and access data via the website. They manage accounts and request quotes online. This digital platform enhances efficiency. In 2024, online tools boosted customer satisfaction.
Old Dominion Freight Line's sales teams focus on building customer relationships. They offer personalized service, customizing solutions for clients' needs. In 2024, their sales and marketing expenses were $358.8 million, reflecting investment in customer relations. This approach helps secure contracts and maintain a strong market position.
Phone Support
Old Dominion Freight Line's commitment to customer service includes readily available phone support. Customers can directly contact representatives for urgent needs. A dedicated phone line ensures swift responses to inquiries, enhancing customer satisfaction. This approach supports their reputation for reliability and responsiveness. In 2024, Old Dominion Freight Line reported a customer satisfaction score of 90%.
- Direct phone access for immediate assistance.
- Dedicated lines for quick responses.
- Supports high customer satisfaction.
- Part of their commitment to service.
Strategic Alliances
Old Dominion Freight Line (ODFL) strategically forms alliances to broaden its service capabilities. Partnering with other carriers and logistics providers significantly extends its geographic reach. These collaborations are crucial for offering comprehensive shipping solutions. In 2024, ODFL's revenue was approximately $6.1 billion, showing the scale of its operations.
- Expands service reach through partnerships.
- Enables broader geographic coverage.
- Enhances service capabilities.
- Supports comprehensive shipping solutions.
Old Dominion Freight Line uses direct phone lines for quick customer support. This approach aims to rapidly resolve inquiries. Customer satisfaction is supported by prompt responses. In 2024, ODFL reported a customer satisfaction score of 90%.
| Channel | Description | 2024 Data Point | 
|---|---|---|
| Phone Support | Direct lines for immediate assistance. | 90% Customer Satisfaction | 
| Strategic Alliances | Partnerships for expanded reach. | $6.1B Revenue | 
| Sales Team | Personalized solutions for clients. | $358.8M Sales & Marketing | 
Customer Segments
Small businesses gain from Old Dominion's flexible LTL services. They need affordable shipping for smaller freight volumes. In Q3 2023, ODFL's LTL revenue per hundredweight increased by 3.6%. This shows their ability to cater to diverse shipping needs effectively. This segment's growth is supported by the company's focus on service quality.
Medium-sized businesses require effective transport for regional and national distribution. Old Dominion offers scalable solutions to fit their expanding demands. In 2024, they had over 250 service centers. Their revenue was $6.3 billion in Q1 2024, showing robust growth.
Large enterprises need extensive logistics and dependable shipping. Old Dominion provides tailored services and cutting-edge tech for intricate supply chains. In 2024, Old Dominion's revenue reached $6.3 billion, with significant contracts from major corporations. They handle the logistics for many Fortune 500 companies.
Retail Sector
The retail sector is a key customer segment for Old Dominion Freight Line, depending heavily on dependable and prompt deliveries to satisfy consumer needs. Old Dominion's dedication to on-time delivery directly aids retail businesses in managing their inventory efficiently and boosting customer satisfaction. In 2024, the retail sector's reliance on logistics solutions has grown, with e-commerce sales continuing to rise. This growth has increased the demand for reliable freight services like Old Dominion's.
- Over 50% of Old Dominion's revenue comes from retail and related sectors.
- The company boasts a 99% on-time delivery rate, crucial for retail.
- Retail inventory turns have increased, demanding faster freight.
- E-commerce sales, a retail driver, are projected to grow 10% by year-end 2024.
Manufacturing Sector
The manufacturing sector is a key customer segment for Old Dominion Freight Line (ODFL), relying heavily on dependable transportation solutions for both raw materials and finished products. ODFL's services are crucial for maintaining efficient supply chains, supporting just-in-time delivery models that are prevalent in manufacturing. This sector's needs align perfectly with ODFL's strengths in providing reliable and time-sensitive freight services, ensuring that manufacturers can meet production schedules and customer demands effectively. In 2024, the manufacturing sector's demand for freight services remained robust, reflecting the ongoing need for efficient logistics.
- In Q3 2024, ODFL reported $1.62 billion in revenue, demonstrating strong performance in the manufacturing sector.
- ODFL's operating ratio in Q3 2024 was 73.2%, indicating efficient operations in serving manufacturing clients.
- ODFL's focus on on-time deliveries and damage-free freight is highly valued by manufacturers.
- The manufacturing sector's reliance on ODFL highlights the importance of dependable logistics in the modern economy.
Old Dominion's customer segments include small, medium, and large businesses. These businesses require tailored LTL services.
The retail and manufacturing sectors are key customers. They depend on timely, dependable deliveries.
ODFL's focus on reliability, reflected in its 99% on-time delivery rate, supports its customers. The retail sector relies heavily on logistics.
| Customer Segment | Needs | ODFL's Solution | 
|---|---|---|
| Small Businesses | Affordable shipping | Flexible LTL services | 
| Medium-Sized Businesses | Regional and national distribution | Scalable solutions | 
| Large Enterprises | Extensive logistics | Tailored services | 
Cost Structure
Fleet expenses form a substantial part of Old Dominion's cost structure, encompassing the acquisition and upkeep of its tractors and trailers. These expenses involve significant capital outlays for new equipment and ongoing costs such as fuel, tires, and repairs. In 2024, Old Dominion Freight Line's capital expenditures were approximately $1.1 billion, reflecting its investment in fleet maintenance and expansion. Regular maintenance and upgrades are crucial for ensuring the fleet's reliability, efficiency, and compliance with safety regulations.
Fuel and operational expenses significantly impact Old Dominion Freight Line's cost structure. The company actively manages these costs through route optimization strategies and fuel-efficient operational practices. In 2023, fuel costs represented a substantial portion of their overall expenses, reflecting the industry's sensitivity to fuel price fluctuations. These practices include using modern equipment and driver training to reduce fuel consumption. The company's focus on efficiency helps mitigate the impact of rising fuel prices, as seen in their financial reports.
Employee compensation is a major expense for Old Dominion Freight Line, including salaries, wages, and benefits. In 2024, labor costs accounted for a significant portion of their operating expenses. Old Dominion invests in training programs to maintain a skilled workforce, crucial for service quality and efficiency. This investment totaled millions in 2024.
Technology Investments
Old Dominion Freight Line (ODFL) heavily invests in technology to stay ahead. These investments are key to its success, covering tracking, route optimization, and digital platforms. ODFL's tech spending ensures efficiency and customer satisfaction in a competitive market. In 2024, they spent about $100 million on technology.
- Tracking systems investments improve real-time visibility.
- Route optimization software reduces fuel costs and delivery times.
- Digital platforms enhance customer service and operations.
- These investments are vital for maintaining a competitive advantage.
Facility Expenses
Facility expenses are crucial for Old Dominion Freight Line, encompassing rent, utilities, and maintenance for its service centers. These costs are significant, considering the extensive network of facilities needed for efficient freight handling and distribution. The company’s focus on maintaining its service centers is evident in its financial reports. In 2024, Old Dominion Freight Line invested approximately $1.1 billion in capital expenditures, with a significant portion allocated to facility upkeep and expansion.
- Rent and lease payments are a substantial part of operating expenses, reflecting the physical footprint of its service center network.
- Utilities, including electricity and water, are essential for the operation of these facilities.
- Maintenance ensures that all service centers are kept in good working order, supporting the company's operational efficiency.
- The company's investment in these areas is crucial for its ability to provide reliable and timely delivery services.
Old Dominion's cost structure is heavily influenced by fleet expenses, including new equipment and upkeep, with 2024 capex at $1.1 billion. Fuel and operational costs are actively managed, with fuel representing a substantial expense in 2023. Employee compensation and technology investments, around $100 million in 2024, also make up significant portions of ODFL's costs.
| Cost Category | Description | 2024 Data | 
|---|---|---|
| Fleet Expenses | Tractors, trailers, maintenance | $1.1B in capex | 
| Fuel & Operations | Fuel, route optimization | Significant % of expenses | 
| Employee Comp | Salaries, benefits | Significant operating cost | 
| Technology | Tracking, optimization | $100M | 
Revenue Streams
Old Dominion's main income comes from LTL shipping fees. These fees cover regional, inter-regional, and national LTL services. In 2024, LTL revenue was a significant portion of their total, with rates influenced by factors like distance and weight. For example, in Q3 2024, LTL revenue per hundredweight was up, indicating pricing strength.
Expedited services are a key revenue stream for Old Dominion. This involves premium fees for time-sensitive deliveries. In Q1 2024, expedited revenue grew. It increased by 6.4% year-over-year. This reflects customer demand for guaranteed services.
Old Dominion Freight Line (ODFL) boosts revenue with value-added services. These include container drayage and truckload brokerage. Supply chain consulting also adds to their income stream. In 2024, ODFL's revenue reached approximately $6.5 billion, reflecting the impact of these services.
Fuel Surcharges
Fuel surcharges are crucial for Old Dominion, helping manage volatile fuel expenses. These surcharges are directly linked to diesel fuel prices, ensuring customers cover these costs. This approach protects Old Dominion's profitability amidst fuel price swings. In 2024, fuel surcharges significantly impacted their revenue, reflecting market dynamics.
- Fuel surcharges are a pass-through cost.
- Diesel fuel prices directly influence the surcharge.
- They protect profit margins from fuel cost volatility.
- Surcharges are a key revenue component.
Global Services
Old Dominion Freight Line's global services contribute to its revenue streams by offering international shipping solutions. These services encompass both Full Container Load (FCL) and Less-than-Container Load (LCL) shipping options, catering to diverse customer needs for international freight transport. This segment allows Old Dominion to tap into the global market, expanding its revenue base beyond domestic operations. Global services are a crucial part of their business model, facilitating international trade for their clients.
- FCL and LCL shipping services are key revenue generators.
- These services address international shipping demands.
- Global services expand Old Dominion's market reach.
- They support the company's overall revenue strategy.
Old Dominion generates revenue primarily from LTL shipping fees, expedited services, and value-added services. In 2024, LTL services and expedited services provided substantial income. Value-added services, including brokerage and supply chain consulting, boosted revenue to approximately $6.5 billion. Fuel surcharges and global shipping solutions contribute significantly, reflecting the company's diverse revenue strategy.
| Revenue Stream | Description | 2024 Impact | 
|---|---|---|
| LTL Shipping | Fees for regional, inter-regional, and national shipping | Significant portion of total revenue | 
| Expedited Services | Premium fees for time-sensitive deliveries | 6.4% YoY growth in Q1 2024 | 
| Value-Added Services | Container drayage, brokerage, consulting | Boosted revenue to $6.5B in 2024 | 
| Fuel Surcharges | Pass-through cost linked to diesel prices | Significantly impacted revenue | 
| Global Services | International shipping (FCL/LCL) | Expanded market reach | 
Business Model Canvas Data Sources
The ODFL Business Model Canvas leverages financial reports, industry research, and operational metrics to construct an accurate overview.