What are Mission Vision & Core Values of Zurich Insurance Group Company?

The mission statement emphasizes two key aspects: understanding and protection. Zurich aims to not only provide insurance but also to educate customers about potential risks. The goal is to empower customers to make informed decisions and proactively manage their exposure to various threats.

Zurich's mission caters to a diverse customer base, encompassing individuals and businesses across the globe. With operations in over 200 countries and territories, the company demonstrates a commitment to providing risk management solutions on a worldwide scale. This global presence is a key element of their Target Market of Zurich Insurance Group.

Zurich offers a wide array of insurance products and services, including property, casualty, and life insurance. They also provide prevention services, such as those focused on promoting well-being and climate resilience. This comprehensive approach ensures that customers can find tailored solutions to meet their specific needs.

Zurich differentiates itself by offering more than just insurance. They provide expertise to help customers understand and proactively mitigate risks before they materialize. Furthermore, they assist in building resilience after a loss, ensuring long-term stability and security.

The growth of Zurich Resilience Solutions (ZRS) in 2024, a specialized risk advisory business, directly aligns with the mission. ZRS helps customers understand, prevent, and reduce risks, showcasing Zurich's commitment to proactive risk management. This proactive approach is a key element of their strategy.

Zurich's investment in InsurTech startups, such as Ominimo, which leverages AI for advanced risk assessment, demonstrates their commitment to innovation. This focus on technology enhances their ability to provide superior customer protection and improve operational efficiency. This is part of their long-term vision.

Zurich's vision is inherently future-oriented, emphasizing collaboration and positive impact. It reflects a proactive stance on addressing global challenges and supporting customers in an evolving world. This is a key component of the Zurich Insurance Vision.

The aspiration to be a responsible and impactful business demonstrates Zurich's commitment to sustainability and ethical practices. This includes addressing climate change and leveraging technology for positive change. This aligns with the Zurich Group Strategy.

Zurich's strong financial performance, including record profits in 2024, provides a solid foundation for achieving its vision. Strategic investments in digital platforms and AI solutions further enhance its capabilities. The financial success supports the Zurich Insurance Goals.

Zurich's proactive approach to sustainability, including its Climate Transition Plan, reinforces the realism of its vision. Integrating resilience insights into its business operations is crucial. This is an essential part of the Zurich Company Culture.

The vision is both realistic, given Zurich's current performance and strategic initiatives, and aspirational, setting a high standard for future achievements. This is a key aspect of the Zurich Insurance Mission.

With anticipated core return on equity exceeding 23% by 2027 and cumulative cash remittances projected to surpass $19 billion over the 2025-2027 cycle, Zurich demonstrates a long-term commitment to its vision. This reflects the Zurich Insurance Core Values in action.

Zurich's significant investment in digital platforms and AI solutions, including 541 AI solutions in place and in development as of November 2024, is a direct response to its mission of helping customers understand and protect themselves from risk. The April 2025 investment in InsurTech Ominimo, which focuses on AI-powered motor insurance, is a prime example.

Zurich's commitment to sustainability and climate resilience is a core element of its vision for a 'brighter future together'. In 2024, Zurich published its first Climate Transition Plan, outlining its ambition to become a net-zero business by 2050.

Zurich's strategic decisions, guided by its mission and vision, have translated into impressive financial results. The company reported record financial results for the full year 2024, with a business operating profit of $7.8 billion and net income attributable to shareholders surging 34% to $5.8 billion.

The mission and vision of Zurich Insurance Group shape day-to-day operations and long-term planning. The internal cadence of sustainability reporting is quarterly, ensuring continuous monitoring of progress toward their environmental goals.

Christian Westermann, Group Head of AI at Zurich, emphasized in 2025 that insurers' success will be influenced by their ability to integrate AI into their core business. This includes high-value areas like claims handling, underwriting, and customer touchpoints.

Zurich's commitment to its mission and vision is evident in its strategic decisions, driving both financial success and a positive impact on society. This alignment is crucial for achieving their long-term vision and maintaining a strong company culture.

Leadership at Zurich plays a crucial role in reinforcing the company's mission and vision throughout the organization. Key executives, such as Group CEO Mario Greco and Group CFO Claudia Cordioli, consistently communicate strategic priorities and financial performance in alignment with the company's goals. The Annual Report 2024 highlights Zurich's progress in innovation, customer-centricity, and simplification.

Zurich ensures its mission, vision, and core values are communicated effectively to all stakeholders through various channels. Public statements, such as press releases announcing record financial results in 2024, link financial success to strategic objectives. The corporate website and annual reports prominently feature Zurich's purpose, mission, and values, making them accessible to investors, employees, and the public.

Zurich demonstrates a strong commitment to aligning its stated values with its actual business practices. This is evident in its commitment to becoming a net-zero business by 2050, formalized in its 2024 Climate Transition Plan, and its decision in April 2024 to cease underwriting new oil and gas projects. Furthermore, initiatives like the 'Data Commitment' (2019) and the 'AI Assurance Framework (AIAF)' (late 2022) underscore its commitment to integrity and responsible technology use.

Zurich uses formal programs and systems to ensure its Zurich Insurance Mission, Zurich Insurance Vision, and Zurich Insurance Core Values are integrated into its operations. The Zurich Innovation Championship, a global startup program, fosters innovation and aligns with strategic objectives. The internal quarterly rhythm of sustainability reporting provides a structured approach to monitoring progress and ensuring tangible action towards sustainability goals. To learn more about Zurich's core values, you can read our article Mission, Vision & Core Values of Zurich Insurance Group.