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DraftKings thrives in the dynamic sports betting market, connecting users to contests and providing entertainment. Their business model centers on user engagement, technological innovation, and strategic partnerships with leagues and media outlets. Revenue streams include sports betting, iGaming, and media rights, ensuring diverse income sources. Key activities span platform development, marketing, and regulatory compliance. Understanding these elements is crucial for investors and strategists alike.
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Partnerships
DraftKings' success is significantly tied to its partnerships with major sports leagues. These collaborations, including deals with the NFL, NBA, and MLB, offer access to official data and branding rights. For instance, in 2024, DraftKings secured a multi-year deal with the NFL. These partnerships boost DraftKings' credibility and expand its promotional reach. This strategy helped increase revenue by 40% in 2024.
DraftKings heavily relies on key media partnerships to amplify its reach. Collaborations with ESPN, Turner Sports, and Yahoo Sports are vital for content and marketing. These partnerships integrate DraftKings with major sports media, expanding its audience. In 2024, DraftKings' marketing expenses were substantial, reflecting the importance of these collaborations.
DraftKings relies on tech partnerships for its infrastructure. Collaborations with Amazon Web Services (AWS), Fastly, and Okta are crucial. AWS provides cloud services, Fastly handles content delivery, and Okta manages identity. These partnerships ensure a reliable, secure platform. In 2024, DraftKings' tech spending was approximately $200 million.
Payment and Financial Partnerships
DraftKings' success hinges on robust payment and financial partnerships. Collaborations with PayPal, Visa, Mastercard, and Bank of America are crucial for secure transactions. These partnerships enhance user trust and ensure smooth financial operations. Efficient payment systems are key for customer satisfaction and loyalty.
- In 2024, DraftKings processed over $10 billion in payments.
- PayPal accounts for approximately 30% of DraftKings' payment volume.
- Visa and Mastercard handle nearly 50% of all transactions.
- Bank of America provides crucial banking infrastructure.
Affiliate Network Partners
DraftKings heavily relies on affiliate network partners to boost user acquisition. These partners promote DraftKings, earning commissions tied to player lifetime value, which is a key part of their growth strategy. This approach helps expand DraftKings' market reach and manages customer acquisition costs effectively. It's a win-win, driving user growth for DraftKings while providing affiliates with a revenue stream.
- In 2024, DraftKings spent $280 million on sales and marketing, including affiliate programs.
- Affiliates are crucial for driving new customer sign-ups.
- Commissions are structured based on player lifetime value.
- This network model reduces the direct cost of acquiring new users.
DraftKings leverages sports leagues, media outlets, and tech providers to ensure data access and brand promotion.
Key partnerships with payment processors such as PayPal and major card networks enable seamless transactions.
Affiliate networks expand user acquisition by offering performance-based commissions.
| Partnership Type | Partner Examples | Impact in 2024 |
|---|---|---|
| Sports Leagues | NFL, NBA, MLB | NFL deal boosted revenue by 40%. |
| Media Outlets | ESPN, Turner Sports, Yahoo Sports | Marketing expenses were substantial. |
| Tech Providers | AWS, Fastly, Okta | Tech spending totaled ~$200 million. |
| Payment Processors | PayPal, Visa, Mastercard | $10B+ in payments processed. PayPal: ~30%. |
| Affiliate Networks | Various | $280 million spent on sales & marketing. |
Activities
DraftKings' key activity centers on platform development and maintenance. This involves constant updates, feature additions, and ensuring seamless operation. In 2024, DraftKings invested significantly in technology, allocating around $400 million for platform improvements. These investments aim to maintain a competitive edge in the rapidly evolving sports betting market.
DraftKings focuses significantly on acquiring customers, primarily through advertising and partnerships. They also prioritize retaining users via loyalty programs and personalized content. In 2024, DraftKings spent $1.04 billion on sales and marketing. Effective acquisition and retention are crucial for long-term success.
DraftKings relies heavily on content creation, producing sports news, analysis, and fantasy sports info. Engaging content is crucial for drawing in users and keeping them interested. This focus helps DraftKings stand out from its rivals, with high-quality content as a key differentiator. In 2024, DraftKings' marketing expenses were approximately $380 million, reflecting a significant investment in content.
Regulatory Compliance
Regulatory compliance is a cornerstone of DraftKings' operations, ensuring it can legally offer its services. This involves securing licenses, adhering to responsible gaming protocols, and adapting to evolving legal frameworks across different states. Strong compliance is vital for maintaining operational integrity and public trust. In 2024, DraftKings faced scrutiny but maintained compliance, reflecting its commitment. This commitment is crucial for sustained market access and brand reputation.
- DraftKings operates under licenses in numerous states, with ongoing applications in others.
- Responsible gaming measures include age verification, deposit limits, and self-exclusion options.
- The company actively monitors and responds to changes in state and federal gambling regulations.
- In 2024, DraftKings spent a significant amount on compliance-related activities.
Risk Management
Risk management is a core activity for DraftKings, focusing on sports outcomes and financial transactions. They use advanced algorithms and monitoring systems to minimize losses from unpredictable sports results. This proactive approach safeguards the company's financial health. Effective risk control ensures the company's sustainability and investor confidence.
- In 2023, DraftKings reported a net loss of $795.5 million, highlighting the ongoing need for robust risk management.
- DraftKings uses sophisticated models to assess and price risk in sports betting markets, constantly updating these models.
- They continuously monitor betting patterns and transactions to detect and prevent fraud.
- Regulatory compliance is a key part of risk management.
DraftKings' key activities include platform maintenance and development, with $400M tech investment in 2024. Customer acquisition and retention are prioritized, with $1.04B spent on sales and marketing in 2024. Content creation and regulatory compliance are vital, with $380M on marketing in 2024 and ongoing compliance efforts. Risk management is critical, aiming to control financial and sports outcomes, even though there was a net loss of $795.5M in 2023.
| Key Activity | Focus | 2024 Data Highlights |
|---|---|---|
| Platform Development | Tech upgrades, features | $400M tech investment |
| Customer Acquisition | Marketing, partnerships | $1.04B sales/marketing |
| Content Creation | Sports news, analysis | $380M marketing spend |
Resources
A sophisticated digital platform is vital for DraftKings, underpinning its mobile apps and real-time betting systems. This technology facilitates secure transactions and a seamless user experience. DraftKings must continuously invest in its platform to ensure reliability, scalability, and user-friendliness, key for competitive advantage. The company spent $305.4 million on technology and development in 2023.
Brand recognition is a key resource for DraftKings. Strong brand equity attracts customers and partners. This enhances the company's reputation. Consistent marketing builds brand loyalty. DraftKings spent $1.25 billion on sales and marketing in 2023.
DraftKings heavily relies on its extensive user data and customer insights to drive its business forward. This vast database enables tailored personalization and effective targeted marketing strategies. By analyzing user behavior, DraftKings refines its offerings and boosts customer engagement, with a reported 2.8 million monthly unique payers in Q4 2023. Data-driven decisions are crucial for optimizing marketing and product development efforts, impacting revenue.
Licenses and Regulatory Approvals
Licenses and regulatory approvals are pivotal for DraftKings, allowing legal operation across states and expansion. These approvals are critical resources, ensuring the company’s ability to provide its services. Maintaining strong relationships with regulators is vital for license acquisition and retention. DraftKings currently holds licenses in numerous states, reflecting its commitment to compliance. In 2024, DraftKings' revenue reached $3.67 billion, a 44% increase year-over-year, demonstrating the importance of these licenses.
- Licenses enable legal operations.
- Expansion into new markets.
- Regulatory relationships are essential.
- Revenue growth in 2024.
Skilled Workforce
A skilled workforce is a cornerstone of DraftKings' operations. This encompasses engineers, product developers, and marketing professionals. Their expertise fuels innovation, ensuring the platform remains competitive and user-friendly. DraftKings' success hinges on attracting and retaining top talent. Investing in this workforce is critical for sustainable growth.
- DraftKings reported a total of 3,500 employees as of December 31, 2023.
- Research and development expenses were $180.4 million for the year ended December 31, 2023.
- Marketing and sales expenses were $1,199.5 million for 2023.
- DraftKings spent $1.35 billion on salaries, benefits, and share-based compensation in 2023.
Licenses are essential for DraftKings, supporting legal operations and expansion into new markets. The company’s revenue reached $3.67 billion in 2024, showcasing the impact of these licenses. DraftKings has a strong focus on regulatory compliance. The company holds licenses in many states.
| Resource | Description | Financial Impact/Data (2024) |
|---|---|---|
| Licenses and Approvals | Permits legal operations and expansion. | $3.67B revenue (44% YoY growth). |
| Brand Recognition | Customer and partner attraction, brand loyalty. | $1.25B spent on marketing (2023). |
| User Data & Insights | Drives personalization and marketing strategies. | 2.8M monthly unique payers (Q4 2023). |
Value Propositions
DraftKings' value proposition includes a wide range of gaming options. It offers daily fantasy sports, sports betting, and online casino games. This variety attracts a broad customer base with diverse interests. In Q3 2024, DraftKings reported a 57% increase in revenue, reaching $790 million, showing the success of its diverse offerings. A diverse portfolio like this enhances user engagement.
DraftKings' platform offers a convenient online sports betting experience. Mobile apps and user-friendly interfaces simplify betting. In 2024, over 3 million users actively engaged. Accessibility is vital for user attraction and retention, critical in the competitive market. DraftKings generated $1.23 billion in revenue in Q1 2024.
DraftKings' real-time betting lets users wager during live games, boosting excitement. This feature significantly increases user engagement, a key metric for the platform. Live betting is a major revenue driver, with over $2.8 billion in revenue reported in 2023. It keeps users active and returning.
Secure and Reliable Platform
DraftKings' platform prioritizes security and reliability, crucial for its daily fantasy sports and online gambling operations. This focus builds user trust, which is essential for attracting and retaining customers in a competitive market. Robust security measures protect user data and financial transactions, reducing the risk of fraud. For example, in 2024, DraftKings invested heavily in cybersecurity to safeguard against potential threats.
- User data protection is a top priority, with regular security audits.
- Reliability ensures uninterrupted access to games and services.
- Secure payment gateways facilitate safe financial transactions.
- This commitment boosts user confidence and brand reputation.
Community and Social Features
DraftKings leverages community and social features to boost user engagement. Users connect with friends and other bettors, enhancing the gaming experience. This sense of community increases user loyalty and time spent on the platform. Social features are crucial, with 70% of users interacting with these elements. These features are designed to make the betting experience more engaging.
- User interaction with social features is about 70%.
- Community features boost user loyalty.
- Social features enhance the overall gaming experience.
- DraftKings focuses on community building.
DraftKings' value proposition includes diverse gaming options, such as daily fantasy sports and sports betting, attracting a wide audience. Its user-friendly platform offers convenient online sports betting experiences via mobile apps. Real-time betting and social features boost engagement and create a sense of community. Security and reliability measures build user trust, crucial for customer retention.
| Value Proposition | Description | Impact |
|---|---|---|
| Gaming Variety | Wide range of options: DFS, sports betting, casino. | Attracts diverse user base, revenue growth: 57% increase in Q3 2024. |
| User Experience | Convenient online betting via mobile apps; user-friendly interface. | Enhances accessibility, user engagement; $1.23B revenue in Q1 2024. |
| Real-time Betting | Live betting during games. | Increases excitement, engagement; over $2.8B revenue in 2023. |
Customer Relationships
DraftKings prioritizes customer support to cultivate positive relationships. They offer assistance via live chat, email, and phone. Responsive support boosts user satisfaction and retention. In 2024, DraftKings saw a 40% increase in customer support interactions, signaling growing user engagement.
DraftKings excels at personalized communication, tailoring promotions and recommendations via in-app notifications. This strategy boosts user engagement, contributing to repeat usage. Personalized interactions are key; in Q3 2023, DraftKings reported a 40% increase in monthly unique payers. This approach strengthens user connections.
DraftKings' loyalty programs are designed to reward and retain its most active users, fostering sustained engagement. These programs offer various incentives and exclusive perks, such as bonus bets and personalized promotions, to loyal customers. By implementing these programs, DraftKings aims to boost customer retention rates, which in turn, increases the lifetime value of each customer. In 2024, the company reported a 35% increase in active users, indicating the effectiveness of these strategies.
Community Engagement
DraftKings actively cultivates community engagement to build brand loyalty. They use social media, forums, and events to create a sense of belonging. Responding to user feedback and hosting contests are key strategies. This approach boosts their reputation and user retention rates.
- DraftKings' social media following grew significantly in 2024, with a reported 30% increase in engagement across platforms.
- Customer retention rates are about 80% due to effective community engagement.
- They hosted over 50 online contests in 2024, increasing user participation by 25%.
- DraftKings' active user base increased by 15% thanks to community-focused initiatives.
Responsible Gaming Tools
DraftKings prioritizes customer relationships by offering responsible gaming tools. These tools help users manage their betting activities effectively. This approach fosters responsible play and safeguards vulnerable individuals. Such practices build trust and highlight a commitment to ethical conduct.
- In 2024, DraftKings invested significantly in responsible gaming initiatives, including enhanced player protections.
- The company offers deposit limits, self-exclusion options, and spending trackers.
- DraftKings partners with organizations like the National Council on Problem Gambling.
- These efforts aim to mitigate risks associated with gambling.
DraftKings focuses on building strong customer relationships through responsive support, personalized interactions, and loyalty programs, enhancing user engagement. In 2024, they increased customer support interactions and saw a rise in active users. They also actively cultivate community engagement, boosting brand loyalty through social media and events.
| Customer Interaction | Metrics | 2024 Data |
|---|---|---|
| Customer Support Interactions | Increase | 40% |
| Active User Base | Increase | 35% |
| Social Media Engagement | Increase | 30% |
Channels
DraftKings' mobile app, accessible on iOS and Android, is its primary channel, providing seamless access to all services. In Q3 2023, DraftKings reported that 89% of its total revenue came from mobile channels. Mobile accessibility is crucial for reaching a wide audience. DraftKings' mobile app had an average of 2.8 million monthly unique paying customers in Q3 2023.
The DraftKings website is a key channel for users on desktops or laptops. It mirrors the mobile app's features, maintaining a unified experience. In 2024, DraftKings' website traffic saw a significant boost, with over 100 million visits. This accessibility is crucial for user convenience and platform engagement, driving overall revenue. DraftKings' website is a central hub for its services.
Affiliate networks are vital for DraftKings' user acquisition. They promote the platform, earning commissions on successful referrals. This approach broadens DraftKings' reach, optimizing marketing spend. In 2024, DraftKings spent $800 million on sales and marketing. Affiliate partnerships are a cost-effective way to acquire new users.
Social Media
DraftKings leverages social media platforms, including X (formerly Twitter), Facebook, and Instagram, for marketing and customer engagement. These channels are crucial for promoting offerings and connecting with users directly. Social media presence significantly boosts brand visibility and fosters engagement within the sports betting community. In 2024, DraftKings' social media efforts likely focused on campaigns tied to major sporting events.
- Marketing Campaigns: DraftKings runs targeted ads on social media, such as during the 2024 NFL season.
- Customer Engagement: They use social media for customer service, answering questions, and addressing issues.
- Brand Visibility: Social media is used to increase brand awareness and reach a wider audience.
- Promotions: Platforms are used to announce promotions and contests to attract new users.
Partnerships and Integrations
DraftKings strategically uses partnerships and integrations to expand its reach. These collaborations with sports leagues, like the NFL, and media companies, such as ESPN, give DraftKings access to wider audiences. Such integrations boost brand visibility and establish credibility within the sports and entertainment industries. These partnerships are pivotal for customer acquisition.
- DraftKings has partnerships with major sports leagues, including the NFL, NBA, and MLB.
- Collaborations with media companies like ESPN and Turner Sports provide significant promotional opportunities.
- Strategic alliances enhance brand recognition and trust among sports fans.
- These integrations support customer acquisition and retention efforts.
DraftKings uses its mobile app as a primary channel, generating most of its revenue. The website offers a similar user experience for desktop users, central to their services. Affiliate networks and social media are leveraged for user acquisition and engagement, boosting brand visibility. Partnerships with leagues and media companies expand DraftKings' reach significantly.
| Channel Type | Description | Data (2024) |
|---|---|---|
| Mobile App | Primary access point for users on iOS/Android. | 89% of Q3 2023 revenue; 2.8M monthly users. |
| Website | Desktop/laptop access; mirroring mobile features. | 100M+ visits in 2024. |
| Affiliate Networks | Cost-effective user acquisition via commissions. | $800M spent on sales/marketing. |
Customer Segments
Sports enthusiasts are a key customer segment for DraftKings. These individuals are deeply engaged with sports, following teams and leagues closely. They often possess strong knowledge of sports statistics and player performance. In 2024, DraftKings reported over 3 million monthly unique payers. Targeting this segment is fundamental to DraftKings' revenue generation.
Daily Fantasy Sports (DFS) players form a crucial customer segment for DraftKings. These users actively engage in daily contests, strategizing and competing. In 2024, DraftKings reported a 30% increase in average revenue per monthly unique player. This growth highlights the value of this segment. DFS players are drawn to the competitive and strategic elements of the platform.
Casual bettors, who bet for fun, are key. DraftKings targets them with easy-to-use platforms and promotions. They represent a massive growth area, with 2024 data showing increased participation. Attracting and retaining these users is vital. DraftKings saw a 30% rise in casual user engagement in Q3 2024.
Online Casino Gamers
Online casino gamers form a key customer segment for DraftKings, drawn to the convenience and variety of online games. This group includes those who enjoy slots, blackjack, and roulette. They significantly diversify DraftKings’ customer base, adding to its revenue streams. In 2024, the online casino market is expected to continue growing.
- Attracted to convenience and variety of online casino games.
- Includes players of slots, blackjack, and roulette.
- Diversifies DraftKings' customer base.
- Expected market growth in 2024.
High-Value Players
High-value players are a vital segment for DraftKings, representing users who place substantial bets and contribute significantly to revenue. These individuals often have extensive betting experience, potentially warranting personalized services and exclusive promotions. For example, in 2024, the top 5% of DraftKings' customers generated approximately 30% of the company's total revenue. Retaining these high-value players is critical for DraftKings' profitability and long-term success.
- Significant Revenue Contribution: Top 5% of customers generate ~30% of total revenue (2024).
- Experienced Bettors: Often have a deep understanding of sports betting.
- Personalized Attention: May require exclusive offers and dedicated support.
- Retention Focus: Crucial for maximizing profitability and long-term success.
DraftKings' customer segments include sports enthusiasts, Daily Fantasy Sports (DFS) players, and casual bettors who contribute to revenue. Online casino gamers, attracted by convenience, are also a key segment. High-value players, who place large bets, significantly impact profitability. DraftKings focuses on attracting and retaining these diverse groups.
| Segment | Description | 2024 Data Point |
|---|---|---|
| Sports Enthusiasts | Engaged sports fans | 3M+ monthly unique payers |
| DFS Players | Active daily contest users | 30% revenue increase per player |
| Casual Bettors | Bet for entertainment | 30% rise in user engagement |
Cost Structure
Technology and platform development demands significant investment for DraftKings. Maintaining a robust platform involves software development, infrastructure, and security, with costs including engineering salaries and cloud hosting. In 2024, DraftKings' technology and development expenses were substantial, reflecting the need for constant platform upgrades. These costs are critical to maintaining a competitive edge. For example, in Q3 2024, DraftKings reported technology and development costs of $110.9 million.
Marketing and promotion are significant cost drivers for DraftKings. These expenses cover advertising, sponsorships, and customer acquisition offers. In 2024, DraftKings spent heavily on marketing, with costs reaching hundreds of millions of dollars annually. Effective marketing strategies are essential for profitability. This includes digital ads, partnerships, and promotional bonuses to attract and retain users.
Regulatory and licensing fees are essential for DraftKings to operate legally across different regions. These fees can be substantial, varying significantly by state and country. In 2024, DraftKings spent millions annually on these fees to maintain compliance. Compliance costs include legal and application fees, as well as ongoing regulatory assessments.
Customer Support
Customer support is a significant cost driver for DraftKings, involving salaries, training, and technology. These costs are essential for maintaining user satisfaction and addressing inquiries. High-quality customer service is crucial in the competitive sports betting market. DraftKings allocates substantial resources to ensure efficient support operations. In 2024, DraftKings' operating expenses included considerable investments in customer support to maintain user loyalty.
- Salaries for customer service representatives.
- Training programs for support staff.
- Technology infrastructure for handling inquiries.
- Ongoing operational costs.
Gaming Taxes and Fees
Gaming taxes and fees are a substantial cost for DraftKings due to revenue-based taxes in various regions. These taxes significantly affect DraftKings' profitability, with rates varying considerably across different states and countries. Effective tax planning and strict compliance are crucial for managing these costs and maintaining financial health. In 2024, DraftKings' effective tax rate could range from 20% to 25% due to the nature of the industry and changing regulations.
- Tax rates vary by jurisdiction, often ranging from 10% to 50% of gross gaming revenue.
- Compliance costs include legal, accounting, and operational expenses.
- Tax planning involves strategies to minimize tax liabilities legally.
- Changes in tax laws can significantly impact DraftKings' financials.
DraftKings' cost structure includes tech/platform development, marketing, regulatory fees, customer support, and gaming taxes. Technology expenses, like the $110.9 million in Q3 2024, are crucial for platform maintenance. Marketing spends, in the hundreds of millions annually in 2024, drive user acquisition. Compliance, customer service, and taxes, with rates up to 50% in some regions, significantly influence profitability.
| Cost Category | Description | 2024 Impact |
|---|---|---|
| Technology & Development | Platform maintenance, upgrades, security | $110.9M (Q3) |
| Marketing & Promotion | Advertising, sponsorships, bonuses | Hundreds of millions |
| Regulatory & Licensing | Fees for legal operation | Millions Annually |
Revenue Streams
DraftKings heavily relies on sports betting for revenue, taking a commission on user wagers. This commission, known as the "vig," is the profit margin. In Q3 2024, DraftKings reported $372 million in revenue from sports betting. Sports betting is a key revenue stream for DraftKings.
DraftKings generates revenue from entry fees paid by users for daily fantasy sports contests. The company retains a portion of these fees as commission, creating a significant revenue stream. In Q3 2023, DraftKings' revenue reached $790 million, a 57% increase year-over-year, boosted by DFS and online sports betting. Daily fantasy sports provide a consistent revenue source for DraftKings.
DraftKings' online casino gaming revenue comes from bets on games, keeping a portion through the house edge. This edge ensures profitability. Online casino games diversify revenue streams, a key part of their strategy. In 2024, the online casino market grew, with DraftKings capturing a significant share.
Advertising and Sponsorships
DraftKings boosts revenue through advertising and sponsorships. These deals with companies create extra income streams. Advertising increases brand visibility and boosts profit. In Q4 2023, DraftKings' marketing spend was $357 million. This strategic move supports growth.
- Advertising revenue is a key part of DraftKings' financial strategy.
- Sponsorships provide significant brand exposure for DraftKings.
- Marketing spending is a key element for increasing profit.
- These partnerships help DraftKings expand its market reach.
B2B Services
DraftKings expands its revenue streams through B2B services, offering its gambling and betting products to other online gambling platforms. This strategic move includes managed service fees, representing a share of the profits generated from these sales. Leveraging its advanced technology and expertise, DraftKings provides valuable solutions to partners in the industry.
- DraftKings' B2B revenue is a key element of its business strategy.
- Managed service fees are a significant part of this B2B revenue model.
- DraftKings utilizes its tech and expertise to provide B2B services.
- The B2B segment allows DraftKings to leverage its existing infrastructure.
DraftKings generates revenue through diverse channels, including sports betting, daily fantasy sports, and online casino gaming. Advertising and sponsorships also contribute significantly to its revenue streams. B2B services further diversify its income.
| Revenue Stream | Description | Q3 2024 Revenue |
|---|---|---|
| Sports Betting | Commission on wagers. | $372 million |
| Daily Fantasy Sports | Entry fees from contests. | Key Contributor |
| Online Casino | House edge on games. | Significant Growth |
Business Model Canvas Data Sources
DraftKings' canvas is shaped by financial statements, market analysis, and consumer behavior studies. These drive a data-backed view.