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Covers Eni's customer segments, channels, and value in detail.

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Business Model Canvas Template

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Eni's Business Model: A Deep Dive

Explore Eni's intricate business model with our comprehensive Business Model Canvas. This detailed analysis reveals how Eni generates value, focusing on key partnerships, customer segments, and revenue streams. Understand the core activities driving Eni's success and its strategic cost structure. Ideal for analysts and business strategists, the full canvas provides actionable insights for market analysis and investment decisions.

Partnerships

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Technology Providers

Eni partners with tech firms to boost efficiency and innovation. These collaborations focus on advanced tech for exploration, production, and refining. For example, in 2024, Eni invested €1.2 billion in digital transformation. This strategy helps Eni stay competitive in the energy market.

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National Oil Companies

Eni's strategy heavily relies on partnerships with National Oil Companies (NOCs). These collaborations provide access to resources and new markets globally. For instance, Eni has partnered in projects worth billions. In 2024, these partnerships drove significant production increases and expanded Eni's footprint. This approach is key to Eni's international growth and risk mitigation.

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Renewable Energy Companies

Eni strategically partners with renewable energy companies to boost its shift towards cleaner energy. These collaborations often lead to joint ventures in solar and wind projects. This approach allows Eni to enhance its sustainable energy portfolio. In 2024, Eni increased its renewable capacity by 1.2 GW. This strategic move supports Eni's goal of reducing its carbon footprint.

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Research Institutions

Eni actively collaborates with research institutions to drive innovation in energy and sustainability. These partnerships focus on developing advanced technologies for carbon capture, energy storage, and biofuels. The company invests significantly in R&D to pioneer transformative solutions. This approach supports Eni’s strategic goals and environmental objectives.

  • In 2023, Eni invested €1.1 billion in R&D.
  • Eni has partnerships with over 100 research institutions worldwide.
  • Key research areas include hydrogen production and circular economy solutions.
  • These collaborations aim to reduce carbon emissions and enhance energy efficiency.
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Local Communities

Eni prioritizes partnerships with local communities, ensuring sustainable development where it operates. These collaborations support education, healthcare, and infrastructure projects. In 2024, Eni invested €150 million in social projects. Positive relationships are maintained through these initiatives. This approach creates long-term value for both Eni and the communities.

  • €150 million invested in social projects in 2024.
  • Partnerships focused on education, healthcare, and infrastructure.
  • Goal: Create long-term value.
  • Positive community relationships are maintained.
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Strategic Alliances Fueling Growth and Innovation

Eni's key partnerships span tech, NOCs, and renewables. Digital transformation investments reached €1.2B in 2024. Collaborations support exploration, production, and refining efficiencies. Research & development got €1.1B in 2023 with over 100 research institutions globally.

Partnership Type Focus 2024 Data
Tech Firms Digital Transformation €1.2B investment
NOCs Resource Access Significant production increases
Renewable Energy Sustainable Energy 1.2 GW capacity increase

Activities

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Exploration and Production

Eni's Exploration and Production (E&P) segment is central to its business model. This involves finding and extracting oil and natural gas, from geological surveys to drilling. In 2023, Eni's proved reserves of oil and natural gas were 6.5 billion barrels of oil equivalent. Efficient E&P ensures a steady supply of hydrocarbons.

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Refining and Marketing

Eni's key activities include refining crude oil into products like gasoline and diesel. The company then markets these products through its extensive network. Refining and marketing are vital for capturing value from Eni's oil production. In 2024, Eni's refining capacity was approximately 1.1 million barrels per day. Their retail network included around 4,400 service stations globally.

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Gas and Power

Eni's Gas and Power segment focuses on supplying, trading, and marketing natural gas and electricity. This involves transporting gas via pipelines and operating power plants. They sell electricity to various consumers. In 2024, Eni's gas sales were significant.

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Renewable Energy Development

Eni actively develops renewable energy projects, encompassing solar, wind, and bioenergy initiatives. This strategic move diversifies their energy portfolio while lowering carbon emissions. The company focuses on constructing and operating renewable energy facilities. Investments in renewable energy are central to Eni's long-term vision.

  • Eni aims to increase its renewable energy capacity to over 15 GW by 2030.
  • In 2024, Eni invested approximately €3 billion in renewable energy projects.
  • Eni's installed renewable capacity reached 2.2 GW by the end of 2024.
  • Eni's commitment includes developing green hydrogen production.
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Chemical Production

Eni's chemical production is a core activity, manufacturing diverse products like plastics and elastomers. These chemicals serve sectors such as automotive and construction. This segment boosts Eni's diversification efforts. In 2023, Eni's chemicals arm, Versalis, saw revenues of approximately €7 billion.

  • Production includes plastics, elastomers, and basic chemicals.
  • Products are used in automotive, construction, and packaging.
  • Chemical operations support diversification and value-added activities.
  • Versalis, Eni's chemicals unit, had approximately €7 billion in revenue in 2023.
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Energy Giant's Multi-Billion Dollar Strategy Unveiled!

Eni's strategic focus involves finding, extracting, and processing oil and gas. The refining and marketing of these resources ensure value capture. Simultaneously, Eni actively expands its renewable energy portfolio, with over 2.2 GW capacity by 2024, alongside chemical production for diverse sectors.

Key Activity Description 2024 Data
Exploration & Production Finding and extracting oil/gas 6.5 BBOE (Proved Reserves)
Refining & Marketing Refining crude oil; marketing products 1.1 M bbl/day (Refining capacity), 4,400 service stations
Gas & Power Supplying, trading, and marketing gas/electricity Significant gas sales
Renewables Developing solar, wind, and bioenergy projects 2.2 GW (Installed Capacity), €3B investment
Chemicals Manufacturing plastics, elastomers, and more €7B (Versalis Revenue)

Resources

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Oil and Gas Reserves

Eni's oil and gas reserves are fundamental, fueling its energy production. These reserves are key for operations and meeting global energy needs. In 2024, Eni's proved reserves were approximately 6.5 billion barrels of oil equivalent. Managing and finding new reserves are vital for Eni's future.

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Refining and Processing Facilities

Eni's refining and processing facilities are key. These facilities convert crude oil and natural gas into usable products. They are vital for revenue generation. Eni's refining capacity was about 950,000 barrels per day in 2024. Maintaining these facilities boosts efficiency.

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Transportation Infrastructure

Eni's business model heavily depends on transportation infrastructure. This includes pipelines, tankers, and storage facilities for moving oil and gas. Efficient transport is vital for a consistent energy supply to customers. Eni invested approximately €2.8 billion in infrastructure in 2024. Maintaining and improving this network remains a key focus.

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Technology and Expertise

Eni's technological prowess and expert knowledge are vital assets. Their competitive edge stems from exploration, production, and refining capabilities. These include advanced drilling and reservoir management. Continuous innovation is key to retaining leadership in the energy sector.

  • In 2023, Eni invested €8.4 billion in technology and innovation.
  • Eni's exploration success rate in 2023 was approximately 60%.
  • Eni holds over 3,000 patents.
  • Eni's refining capacity utilization rate was around 85% in 2023.
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Skilled Workforce

Eni relies heavily on its skilled workforce to function effectively. This includes experts like engineers and scientists. Their expertise is vital for running energy facilities and achieving goals. Attracting and keeping skilled employees is a priority. Training and development get significant investment.

  • Eni employed approximately 32,000 people globally in 2024.
  • The company invested €300 million in employee training and development in 2023.
  • Eni's R&D spending was around €1.1 billion in 2023, indicating a focus on innovation.
  • Attrition rate for key technical roles was targeted below 5% in 2024.
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Key Resources Driving Energy Production

Eni's primary resources include vast oil and gas reserves, essential for production and meeting energy demands. The company's refining facilities and transportation infrastructure are also vital, ensuring the conversion and distribution of energy products. Technological innovation, skilled workforce, and strategic partnerships are key for operational excellence.

Resource Category Resource Description 2024 Data/Metrics
Reserves Proved oil and gas reserves. Approx. 6.5 Bboe
Infrastructure Refining, pipelines, tankers. Refining capacity: ~950k bbl/day; Infrastructure investment: ~€2.8B
Technology & Workforce R&D, patents, skilled employees. Employee count: ~32,000; R&D spend (2023): ~€1.1B

Value Propositions

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Reliable Energy Supply

Eni guarantees a dependable energy supply, offering oil, gas, and electricity. This commitment supports economic stability. In 2024, Eni produced 1.69 million barrels of oil equivalent per day. Reliable energy is key for Eni's customers.

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Diverse Energy Portfolio

Eni's value proposition centers on a diverse energy portfolio, offering both hydrocarbons and renewables. This gives customers flexibility in choosing energy solutions. For example, in 2024, Eni significantly expanded its renewable capacity. A diversified approach helps manage market fluctuations and supports environmental goals.

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Technological Innovation

Eni drives innovation in energy, investing heavily in R&D. This fuels advanced tech for exploration, production, and renewables. In 2023, Eni spent €1.3 billion on R&D. Innovation boosts efficiency, cuts costs, and promotes sustainability. This approach is vital for future energy solutions.

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Sustainable Practices

Eni emphasizes sustainable practices, crucial for a cleaner energy future. This involves slashing carbon emissions, boosting renewable energy, and improving energy efficiency. These efforts are increasingly valued by Eni's stakeholders. In 2024, Eni's investments in renewables reached €3.5 billion. Sustainability significantly shapes Eni's business model.

  • Reducing CO2 emissions by 35% by 2030.
  • Investing over €30 billion in sustainable projects by 2027.
  • Increasing renewable energy capacity to over 15 GW by 2030.
  • Aiming for net-zero emissions by 2050.
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Global Presence

Eni's global footprint is a cornerstone of its value proposition, operating across continents to tap into varied energy resources and markets. This extensive reach enables Eni to meet the diverse energy demands of customers worldwide, offering flexibility and responsiveness to regional specifics. A global presence is vital to Eni's strategy for bolstering resilience and fostering opportunities for expansion.

  • Eni operates in 62 countries worldwide.
  • In 2023, Eni's proved reserves of oil and natural gas were 6.4 billion barrels of oil equivalent (boe).
  • The company's international upstream operations generated 85% of total hydrocarbon production in 2023.
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Powering the Future: Energy, Innovation, and Growth

Eni delivers reliable energy, including oil, gas, and electricity, vital for economic stability. A diverse portfolio including hydrocarbons and renewables offers customers flexible energy choices. They drive innovation in energy with significant R&D spending to boost efficiency and sustainability.

Value Proposition Key Features 2024 Data Highlights
Reliable Energy Supply Oil, gas, electricity provision. 1.69 million boe/day production.
Diversified Energy Portfolio Hydrocarbons & renewables. Significant renewables expansion.
Innovation & R&D Advanced tech, exploration, and renewables. €1.3 billion R&D spend in 2023.

Customer Relationships

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Direct Sales

Eni's direct sales target large industrial clients, offering tailored energy solutions. This approach enables Eni to understand and satisfy customer needs effectively. Direct sales are pivotal for securing long-term contracts, crucial for consistent revenue. In 2024, Eni's B2B sales accounted for approximately 60% of its total sales volume. This strategy boosts customer retention rates significantly.

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Retail Network

Eni's retail network, encompassing gas stations and convenience stores, directly caters to individual consumers. This network is a vital sales channel for petroleum products, and related services. In 2024, Eni's retail operations generated significant revenue, reflecting their direct customer engagement. The retail presence boosts brand visibility and fosters customer loyalty.

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Online Platforms

Eni leverages online platforms to interact with customers, providing information and energy solutions. These platforms include websites, mobile apps, and social media. In 2024, Eni's digital customer interactions increased by 15%. Online platforms enhance Eni's reach and customer service convenience. This approach supports Eni's customer-centric strategy.

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Customer Service Centers

Eni utilizes customer service centers to support its clients, addressing inquiries, resolving problems, and providing technical assistance. These centers are crucial for improving customer satisfaction and fostering lasting relationships. By offering readily available support, Eni ensures customer loyalty and trust. This approach is reflected in Eni's commitment to customer care, which is critical for maintaining its market position. In 2024, Eni invested significantly in upgrading its customer service infrastructure.

  • Customer satisfaction scores increased by 15% following infrastructure upgrades in 2024.
  • Eni's customer service centers handled over 5 million inquiries in 2024.
  • Technical support requests were resolved with a 90% success rate in 2024.
  • The average customer wait time decreased by 20% in 2024 due to improved efficiency.
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Partnerships and Joint Ventures

Eni cultivates customer relationships via strategic partnerships and joint ventures. These collaborations provide access to partner expertise and customer networks, enhancing service capabilities. Such alliances are key to reaching varied customer groups, driving market penetration. In 2024, Eni's partnerships included projects with companies like ADNOC. These partnerships facilitated growth in key markets.

  • Partnerships with ADNOC expanded Eni's footprint in the Middle East.
  • Joint ventures with energy companies increased customer reach.
  • Collaboration improved access to technologies and markets.
  • Strategic alliances diversified customer segments.
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Energy Solutions: Direct Sales, Retail, and Digital Growth

Eni's direct sales target large industrial clients, ensuring tailored energy solutions and securing long-term contracts; in 2024, B2B sales were about 60% of total volume. Retail networks, like gas stations, directly engage consumers; these operations generated substantial revenue in 2024. Digital platforms and customer service centers improve customer service, satisfaction, and loyalty, with upgrades in 2024.

Customer Engagement Channel Description 2024 Key Data
Direct Sales (B2B) Tailored energy solutions to large industrial clients 60% of total sales volume
Retail Network Gas stations, convenience stores Significant revenue
Digital Platforms Websites, apps, social media 15% increase in interactions

Channels

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Retail Outlets

Eni's retail outlets, encompassing gas stations and convenience stores, serve as vital distribution channels for its petroleum products and various consumer goods. These physical locations establish a direct sales point, enhancing accessibility for individual customers. In 2024, Eni operated approximately 4,400 retail sites globally. This extensive network is pivotal for customer engagement.

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Direct Sales Force

Eni's direct sales force targets significant industrial clients, providing bespoke energy solutions. This approach fosters strong client relationships, enabling customized service delivery. Securing long-term contracts and revenue is a primary function of this sales strategy. In 2024, Eni's B2B sales accounted for a substantial portion of its revenue. This strategic focus highlights the importance of direct engagement.

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Distribution Networks

Eni's distribution networks, including pipelines and fleets, are critical for transporting oil and gas. These networks link production sites to refineries and markets, ensuring a steady energy supply. In 2024, Eni's capital expenditures for distribution infrastructure reached $2 billion. Efficient networks are vital for operations.

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Online Platforms

Eni strategically utilizes online platforms to connect with customers and deliver its services. This includes its website and mobile apps, which offer information and energy solutions. Digital channels boost Eni's reach and improve customer interaction significantly. In 2024, Eni's digital initiatives saw a 15% rise in user engagement.

  • Website and apps: Information and solutions.
  • Wider audience reach.
  • Enhanced customer engagement.
  • 2024: 15% rise in digital engagement.
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Partnerships and Distributors

Eni strategically collaborates with various partners and distributors to broaden its market reach and enhance customer service. These partnerships span local businesses to international organizations, facilitating expanded geographic coverage. This approach is crucial for adapting to diverse market needs and improving operational efficiency. In 2024, Eni's partnerships contributed significantly to its global presence, especially in emerging markets.

  • Strategic alliances with local entities improve market penetration.
  • International collaborations support global expansion.
  • Distributor networks enhance customer service capabilities.
  • Partnerships drive operational efficiency.
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Digital Channels Drive Growth for Energy Provider

Eni's digital platforms, including its website and mobile apps, are key channels for customer interaction and service delivery. These digital channels expand Eni's reach and enhance customer engagement, with a 15% rise in user engagement in 2024. Strategic partnerships with distributors and local businesses further boost market penetration and operational efficiency, crucial for adapting to diverse markets.

Channel Description 2024 Performance
Retail Outlets Gas stations and convenience stores. ~4,400 sites globally.
Direct Sales B2B solutions for industrial clients. Significant revenue contribution.
Distribution Networks Pipelines and fleets for transport. $2B CAPEX in infrastructure.
Digital Platforms Website and apps. 15% rise in user engagement.
Partnerships Collaborations with distributors. Expanded market reach, especially in emerging markets.

Customer Segments

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Individual Consumers

Eni's retail network caters to individual consumers, supplying gasoline and diesel for personal use. This segment is a major revenue driver for the company. In 2023, Eni's retail sales generated billions of euros. Focusing on consumer needs is essential for retaining market share.

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Industrial Customers

Eni serves industrial customers needing reliable energy. These include manufacturers, power plants, and chemical firms. Supplying cost-effective energy is crucial for their operations. In 2024, Eni's industrial sales accounted for a substantial portion of its revenue. Their focus ensures tailored energy solutions.

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Commercial Businesses

Eni caters to commercial businesses needing energy for heating, cooling, and lighting. These include office buildings, shopping centers, and hotels. Eni provides customized solutions to reduce costs. In 2024, the commercial sector's energy consumption was around 30% of total energy use. This is a significant market for Eni.

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Power Generation Companies

Eni provides natural gas and other fuels to power generation companies, essential for electricity production. This segment is a major consumer of Eni's natural gas. Maintaining reliable fuel supplies is critical for energy security. In 2024, natural gas prices saw fluctuations, impacting supply agreements.

  • Eni's natural gas sales to power generation companies contribute significantly to its revenue stream.
  • Reliable fuel supply is vital for power plants to ensure consistent electricity generation.
  • Fluctuations in global energy markets can affect the cost and availability of fuels.
  • Eni's focus on long-term contracts helps stabilize supply for these customers.
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Government and Public Sector

Eni serves government and public sector entities, including schools and hospitals. These customers rely on a consistent, cost-effective energy supply. This segment is vital for Eni's operations, supporting essential public services. In 2024, Eni signed several contracts to supply energy to various governmental institutions. Serving the government aligns with Eni's strategic goals for sustainable energy solutions.

  • Energy supply contracts with various government bodies.
  • Focus on providing stable and affordable energy.
  • Alignment with sustainability goals.
  • Support for essential public services.
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Diverse Customer Base Fuels Strong Revenue Growth

Eni’s customer segments span retail, industrial, and commercial sectors, providing tailored energy solutions. It serves power generation companies and government entities, supporting essential services. A diversified customer base enhances resilience, with strong 2024 revenues.

Customer Segment Description 2024 Revenue Contribution (Est.)
Retail Individual consumers; gasoline/diesel. €10 Billion
Industrial Manufacturers, power plants, chemical firms. €15 Billion
Commercial Businesses; heating/cooling/lighting. €8 Billion

Cost Structure

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Exploration and Production Costs

Eni's exploration and production (E&P) costs are substantial. These costs involve geological surveys, drilling, and maintaining fields. In 2024, Eni's E&P expenses were around €15 billion. Managing these costs is vital for profit, with every dollar saved boosting returns.

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Refining and Processing Costs

Eni's cost structure includes significant expenses for refining crude oil and processing natural gas. This involves operating and maintaining refineries and processing plants, alongside the raw material costs. In 2023, Eni's refining margin was around $10.5 per barrel. Optimizing these costs is key to profitability.

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Transportation and Distribution Costs

Eni's cost structure includes significant transportation and distribution expenses. These cover moving oil and gas from extraction to processing and then to consumers. It involves pipelines, tankers, and storage upkeep. In 2024, Eni's logistics costs reflect global energy market dynamics.

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Renewable Energy Development Costs

Eni's cost structure includes substantial investments in renewable energy development. These costs cover constructing solar, wind, and bioenergy facilities, requiring significant upfront capital. Strategic investment in renewables is vital for long-term sustainability and profitability. Eni's commitment to green energy reflects a broader industry trend.

  • In 2023, Eni invested heavily in renewable energy projects, with a focus on solar and wind power.
  • Construction costs for renewable energy facilities can vary widely, with solar projects costing around $1 million per megawatt.
  • Research and development in bioenergy also contribute to the overall cost structure.
  • Eni's strategic shift towards renewables is driven by the need to reduce carbon emissions.
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Administrative and Operational Costs

Eni's cost structure includes administrative and operational expenses vital for its global activities. These costs cover salaries, office upkeep, and compliance with regulations. Minimizing these expenses is key to boosting profitability. In 2024, Eni's operational expenses were approximately €35 billion. Effective cost management is crucial for Eni's financial health.

  • Salaries and wages for global workforce.
  • Office space, utilities, and related expenses.
  • Costs associated with regulatory compliance.
  • IT infrastructure and operational technology.
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Cost Breakdown: A Look at the Numbers

Eni's cost structure includes exploration and production (E&P), refining, and transportation expenses. They also have substantial investments in renewable energy, and administrative costs. Managing these varied costs is crucial for maintaining profitability and ensuring long-term sustainability.

Cost Type 2024 Expense (Approx.) Key Considerations
E&P €15 Billion Geological surveys, drilling, field maintenance.
Refining/Processing Significant Raw material costs, plant operations.
Renewable Energy Variable, depends on projects Solar ($1M/megawatt), wind, bioenergy.

Revenue Streams

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Sale of Crude Oil

Eni's sale of crude oil is a key revenue stream. It involves selling crude oil to refineries and other clients. This is a fundamental revenue source, stemming from their oil exploration. In 2024, crude oil sales significantly contribute to Eni's overall revenue. Stable oil sales are essential for Eni's financial health.

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Sale of Natural Gas

Eni's primary revenue stream comes from selling natural gas to various customers. This includes power plants, industrial users, and households, solidifying Eni's position as a key gas provider. In 2024, natural gas sales accounted for a substantial portion of Eni's total revenue. Diversifying gas sales helps Eni manage market volatility.

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Sale of Petroleum Products

Eni's primary revenue stream is the sale of refined petroleum products. These include gasoline, diesel, and jet fuel, sold via its retail network. In 2024, this segment accounted for a significant portion of Eni's €100 billion revenue. Effective distribution and marketing strategies are key to maintaining profitability.

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Sale of Electricity

Eni earns revenue by selling electricity from its power plants, encompassing both conventional and renewable sources. This revenue stream is expanding due to Eni's growing renewable energy capacity, contributing to a more sustainable energy portfolio. Investing in renewables boosts revenue diversification and supports environmental goals. In 2024, Eni's renewable energy capacity increased, boosting its electricity sales.

  • Electricity sales revenue is a key component of Eni's overall financial performance.
  • Expansion in renewable energy is a strategic priority for Eni.
  • Eni aims to increase its renewable energy capacity to meet growing demand.
  • The company's sustainable energy initiatives attract investors.
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Sale of Chemical Products

Eni's revenue stream includes the sale of chemical products, like plastics and elastomers, to various industries. This diversification adds value to Eni's operations. Innovation in high-value chemical production is a key strategic focus for the company. This segment contributes significantly to Eni's overall financial performance.

  • In 2024, the chemicals segment contributed significantly to Eni's overall revenue, reflecting the importance of this area for the company's financial health.
  • Eni's strategic focus includes developing sustainable and innovative chemical products to meet evolving market demands.
  • The chemicals segment is a crucial part of Eni's integrated business model, supporting its diversification strategy.
  • Eni invests in research and development to create high-value chemical products.
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Eni's Service Revenue: Drilling and Surveys

Eni's service revenue includes offering exploration and production services to other companies. These services include drilling and seismic surveys. The revenue from these services contributes to Eni's business.

Revenue Stream Description 2024 Contribution (Estimated)
Exploration & Production Services Offering services like drilling and surveys to other energy companies. Approx. €2-3 Billion
Impact Supports Eni's overall financial and operational capacity. Supports the company's services segment.
Strategic Focus Strategic diversification in the energy market, aiming to maintain a strong position. Focus is on creating more sustainable solutions.

Business Model Canvas Data Sources

The Eni Business Model Canvas utilizes financial reports, market analyses, and operational data.

Data Sources