Etisalat Business Model Canvas

Etisalat's collaborations with government bodies like the UAE Cyber Security Council and ADGM are crucial. These partnerships bolster e&'s strategic aims and digital transformation efforts, enabling secure and sustainable infrastructure development. Such alliances foster financial sector innovation, contributing to UAE's economic growth. In 2024, e& reported a 9.7% increase in consolidated revenue, emphasizing the importance of these partnerships.

• Partnerships support digital transformation.
• Collaboration promotes secure infrastructure.
• Aiding financial sector innovation.
• Contributes to UAE's economic development.

Etisalat, now known as e&, strategically partners with venture capital firms to foster innovation and expand its investment portfolio. e& Capital, the investment arm of e&, actively seeks out and invests in early-stage companies across various tech sectors. These partnerships provide access to cutting-edge technologies and promising startups, as well as enabling e& to stay at the forefront of industry trends. By investing in areas such as AI, SaaS, and fintech, e& drives innovation and creates long-term value.

• e& Capital manages a portfolio of over $1.5 billion.
• Investments span across 30+ companies.
• Focus areas include AI, SaaS, and fintech.
• Partnerships drive innovation and growth.

Financial capital is crucial for Etisalat's growth, supporting infrastructure, acquisitions, and strategic moves. e&'s robust financial health and access to capital markets fuel its expansion. Effective financial management ensures shareholder value. For example, in 2024, e& reported significant revenue and profit, highlighting its financial strength.

• Strong financial performance supports investment.
• Access to capital markets enables expansion.
• Effective financial management maximizes returns.
• 2024 data showcases financial strength.

Human capital is a cornerstone for e&'s success. A skilled workforce, including engineers and data scientists, is vital. Training, development, and a positive environment build a high-performing team. Attracting top talent is key to innovation and service delivery.

• e&'s workforce consists of over 60,000 employees.
• e& invests significantly in employee training, with over 1 million training hours in 2023.
• Employee satisfaction rates remain high, with e& consistently recognized as a top employer.
• e&'s focus on diversity and inclusion has increased the representation of women in leadership positions by 15% in 2024.

Etisalat, now e&, actively engages with communities to boost brand image and relationships. This involves social media, events, and CSR initiatives. In 2024, e& invested significantly in local projects, with a 15% rise in community engagement spending. They sponsored events, participated in industry forums, and supported local causes. This builds goodwill and enhances their reputation.

• Social media engagement saw a 20% increase in follower interaction.
• CSR initiatives included a 10% increase in charitable donations.
• Sponsored events contributed to a 12% rise in brand awareness.
• Industry forum participation led to a 8% increase in positive brand sentiment.

Etisalat's self-service options, like online portals and apps, give customers control. This setup allows them to manage accounts, pay bills, and find support easily. Such options cut down on the need for customer service reps and boost customer satisfaction. In 2024, digital self-service adoption grew, with 68% of customers preferring it for routine tasks.

• Customer satisfaction rose by 15% due to self-service.
• Bill payments via apps increased by 22%.
• Support ticket volume decreased by 20%.
• Over 75% of Etisalat customers use self-service.

Etisalat (e&) caters to government entities, offering secure telecommunications and digital solutions vital for their operations and citizen services. They provide specialized services such as secure communication networks and data centers, critical for meeting stringent security and compliance standards. The government sector’s needs are addressed through e&'s digital government solutions, ensuring efficient and reliable services. In 2024, e& has secured several contracts with governmental bodies, reflecting its commitment and capabilities.

• Secure communication networks deployment.
• Data center services for governmental data storage.
• Digital government solutions implementation.
• Compliance with government security protocols.

International customers represent a significant segment for e&, utilizing services via subsidiaries and partnerships globally. This segment requires e& to understand diverse market needs and preferences to tailor offerings effectively. Adapting to local regulations and cultural nuances is key for successful international operations, which contributed significantly to e&'s revenue in 2024. For example, e&'s international operations saw a revenue increase of 4.8% in 2024.

• Revenue from international operations increased by 4.8% in 2024.
• e& operates in 16 countries outside of the UAE.
• Over 30% of e&'s revenue comes from international markets.
• e& has partnerships with over 100 international operators.

Etisalat's enterprise solutions generate substantial revenue by offering businesses telecommunications and digital services. These include connectivity, cloud, cybersecurity, and IoT solutions tailored to specific needs. Building strong, long-term relationships with enterprise clients is crucial for sustained revenue generation. In 2024, Etisalat reported a notable increase in enterprise service adoption.

• Connectivity services form a major revenue stream, with a 15% growth in 2024.
• Cloud solutions contribute significantly, showing a 20% increase in adoption among enterprise clients.
• Cybersecurity services are increasingly important, with a 25% rise in demand.
• IoT solutions are expanding, with a 10% increase in deployment across various industries.

International operations are a significant revenue stream for Etisalat, fueled by its global footprint. Revenue is generated from subsidiaries and partnerships across various international markets. Expansion into new territories and tailoring services to local needs are key for growth. Efficient management of international operations, including adapting to local regulations and cultural nuances, is vital for maximizing revenue.

• Etisalat Group's international operations generated AED 25.7 billion in revenue in 2023.
• Etisalat operates in 16 countries outside the UAE.
• Key international markets include Saudi Arabia, Egypt, and Pakistan.
• Etisalat's strategy involves both organic growth and strategic partnerships to expand its international presence.