What are Mission Vision & Core Values of Bank Mandiri Company?

The mission emphasizes digital banking. This means developing and enhancing digital platforms to provide financial services. The bank is investing heavily in its digital infrastructure to meet the evolving needs of its customers.

Bank Mandiri aims to offer banking solutions that are easy to use and fast. This focus on simplicity and speed is designed to improve the overall customer experience. This is a key aspect of the Mandiri Strategy.

The bank's mission is to seamlessly integrate its services into customers' lives. This involves making financial products and services an integral part of daily routines. This is a core part of the Bank Mandiri Goals.

The mission statement is customer-focused, prioritizing their needs and experiences. This ensures that all initiatives are designed with the customer in mind. This customer-centric approach is fundamental to the Bank Mandiri Mission.

Bank Mandiri's digital platforms, such as Livin' by Mandiri for retail customers and Kopra by Mandiri for wholesale customers, are prime examples of this mission in action. These platforms offer a comprehensive suite of financial services, enhancing convenience and accessibility. These digital platforms are key to the bank's future plans.

The bank's strategy includes ecosystem-based lending and product bundling, leveraging its digital capabilities to offer integrated financial services. This approach aims to provide holistic financial solutions across various segments. This approach is crucial for the Bank Mandiri Vision.

The vision is future-oriented, focusing on establishing Bank Mandiri as the preferred choice for both individual and business clients. This customer-centric approach emphasizes the bank's commitment to understanding and meeting the diverse financial needs of its customers. This focus is crucial in a rapidly evolving financial landscape.

The scope of the vision is broad, aiming to provide international service standards and innovative financial solutions. This includes a commitment to leveraging technology and digital platforms to enhance customer experience and streamline operations. This is a key element of Bank Mandiri's strategy.

Bank Mandiri's vision also includes an ambition to play an active role in driving Indonesia's long-term growth. This involves supporting various sectors of the economy, from small and medium-sized enterprises (SMEs) to large corporations. This commitment is a core part of the Bank Mandiri Mission.

The vision includes the goal of consistently delivering high returns for shareholders. This financial performance is crucial for sustaining the bank's growth and investment in future initiatives. This focus on shareholder value is a key component of Bank Mandiri's strategic goals.

The vision is both realistic and aspirational, building on Bank Mandiri's position as the largest financial institution in Indonesia. The bank's focus on digital transformation and ecosystem synergy supports its ambition to be a preferred partner in the digital age. The bank's long-term vision is a key aspect of its overall strategy.

While the vision doesn't explicitly mention global impact, its focus on international service standards and being a prominent player in ASEAN suggests a regional aspiration beyond its domestic market. This regional focus is part of Bank Mandiri's long-term vision.

The growth in Livin' users, surpassing 23 million with a 39% year-on-year increase, showcases the success of the digital banking mission. This growth demonstrates the effectiveness of the Mandiri Strategy to provide accessible and user-friendly digital banking solutions.

Bank Mandiri's robust financial performance in 2024, with a consolidated net profit of USD 3.35 billion, a 10.7% increase from the previous year, highlights the success of strategies guided by its mission and vision. This financial success underscores the importance of the Bank Mandiri Goals of sustainable growth and customer satisfaction.

Bank Mandiri continues to make substantial investments in technology and infrastructure to support its digital transformation initiatives. These investments are directly aligned with the Bank Mandiri Vision of becoming a leading digital financial institution. This includes significant spending on AI and data analytics to improve operational efficiency.

The bank's commitment to customer satisfaction is a direct reflection of its mission and vision. This customer-centric approach is evident in the continuous improvements to the Livin' platform and the expansion of services to meet evolving customer needs. This focus helps to define Bank Mandiri's core values.

Bank Mandiri's integration of ESG principles into its lending decisions and operations reflects its commitment to sustainability, aligning with its broader purpose of contributing to the nation's prosperity. This commitment is a key aspect of its long-term Bank Mandiri's vision for sustainability.

Bank Mandiri actively forms strategic partnerships to broaden its service offerings and customer reach. These partnerships are a crucial part of the Mandiri Company's strategy to become a preferred financial partner within various economic ecosystems. This approach enhances its ability to serve diverse customer segments.

Bank Mandiri's leadership plays a critical role in reinforcing its mission, vision, and core values throughout the organization. While specific direct quotes may vary over time, the bank's strategic reports and public announcements consistently highlight key themes that reflect the company's core tenets. These themes include a strong emphasis on digital transformation, a customer-centric approach, and a commitment to contributing to national economic growth.

Effective communication of the Bank Mandiri mission, vision, and core values to all stakeholders is essential for fostering a cohesive and purpose-driven organization. The bank utilizes multiple channels to disseminate this information, including its official website, annual reports, and internal communication programs designed for its employees.

The implementation of the AKHLAK values (Amanah, Kompeten, Harmonis, Loyal, Adaptif, and Kolaboratif) as core to the corporate culture further embeds the principles of the mission and vision within the organization. These values guide employee behavior and decision-making, ensuring alignment with the bank's overall strategic goals.

Bank Mandiri demonstrates a strong alignment between its stated core values and its actual business practices. This is evident in several key areas, including the integration of Environmental, Social, and Governance (ESG) principles into its lending decisions. This reflects the bank's commitment to sustainability and its value of caring for society and the environment.

The bank's commitment to employee development and training programs directly supports the 'Kompeten' value, ensuring that its employees have the skills and knowledge necessary to meet the evolving needs of its customers and the market. Bank Mandiri also utilizes formal programs and systems, such as its Corporate Plan and business planning processes, to ensure strategic alignment with its mission and vision, with regular reviews to track progress and make necessary adjustments.

To ensure the effective implementation of its mission, vision, and core values, Bank Mandiri employs robust strategic planning and performance monitoring mechanisms. The Corporate Plan serves as a roadmap, outlining the bank's strategic goals, initiatives, and key performance indicators (KPIs). Regular reviews and performance evaluations are conducted to assess progress against these goals and make necessary adjustments to the strategy.

Financial Performance: In 2023, Bank Mandiri reported a net profit of Rp 51.4 trillion, a 33.8% increase year-on-year, demonstrating strong financial performance. The bank's focus on digital transformation, customer service, and operational efficiency has contributed to this positive financial outcome, aligning with its strategic goals. The bank's loan portfolio grew, and its non-performing loan (NPL) ratio remained well-managed, reflecting prudent risk management practices.