What are Mission Vision & Core Values of Vietnam Technological & Commercial Joint Stock Bank Company?

Techcombank positions itself as a leader in the digital transformation of the financial industry. This involves adopting and integrating cutting-edge technologies to enhance its services and customer experience. This commitment is evident in its significant investments in technology, including AI and data analytics.

The mission extends to empowering a diverse customer base, including individuals, businesses, and corporations. Techcombank aims to provide tailored financial solutions that meet the specific needs of each segment. This customer-centric approach is crucial for fostering long-term relationships and driving sustainable growth.

The ultimate goal of Techcombank's mission is to facilitate the progress and sustainable growth of its customers. By offering innovative financial products and services, the bank helps its customers achieve their financial goals and contribute to the overall economic development of Vietnam. This is a core element of Target Market of Vietnam Technological & Commercial Joint Stock Bank.

Techcombank's mission is strongly innovation-focused, leveraging digitalization to benefit its clientele. This involves continuous improvement and the adoption of new technologies to enhance the efficiency and effectiveness of its services. This approach ensures that Techcombank remains competitive and relevant in a rapidly evolving financial landscape.

The mission is inherently customer-centric, placing the needs and aspirations of its customers at the forefront. This customer-centric approach is vital for building trust, loyalty, and long-term success. Techcombank's commitment to understanding and meeting customer needs is a key differentiator in the market.

Techcombank's mission is reflected in its substantial investments in digital technologies, with over $100 million annually dedicated to technology and transformation. This has enabled the bank to develop market-leading digital banking platforms and mobile apps. Partnerships, like the one with Personetics, further demonstrate the bank's commitment to innovation, providing AI-powered money management capabilities to its customers.

The vision of Techcombank is designed to create a transformative impact. It goes beyond traditional banking services, aiming to fundamentally change how people interact with finances and achieve their goals. This involves a shift towards customer-centric solutions and leveraging technology to improve the banking experience.

A key aspect of Techcombank's vision is to empower customers. By providing innovative financial solutions and personalized services, the bank aims to equip individuals with the tools they need to succeed. This includes promoting financial literacy and offering accessible banking options.

Techcombank is heavily invested in digital transformation to realize its vision. This includes developing user-friendly digital platforms and leveraging data analytics to offer tailored services. The bank's focus on technology is crucial for enhancing customer experience and operational efficiency.

Techcombank's strong financial performance supports its ambitious vision. The bank's 20.3% increase in profit before tax in 2024 and its industry-leading CASA ratio of 40.9% demonstrate a solid foundation for growth and investment in its strategic initiatives. This financial strength enables Techcombank to pursue its long-term objectives.

The vision is closely aligned with Techcombank's overall strategy. The bank's focus on customer-centricity, digital innovation, and sustainable growth are all geared towards achieving its vision. This strategic alignment ensures that all efforts contribute to the long-term goals.

Techcombank's vision includes a broader societal impact. By helping individuals achieve their financial goals, the bank contributes to economic development and improves the overall well-being of the community. This commitment to societal impact is a key aspect of its corporate values.

Techcombank allocates over $100 million annually to technology and transformation, a direct result of its mission to lead digital transformation. This significant investment has provided a competitive edge in critical areas such as customer engagement, payments, and wealth management. This focus on innovation is a key element of Techcombank's strategic plan.

The development and continuous enhancement of mobile banking apps and digital platforms, which handle approximately 90% of customer transactions, exemplify Techcombank's commitment to customer centricity and changing lives through convenient and personalized banking. The launch of AI-powered personalization tools, offering tailored money management advice to over 15 million customers, demonstrates this commitment in action. This focus on customer service philosophy is central to Techcombank's operations.

Techcombank is expanding its financial offerings beyond traditional banking through partnerships and ecosystem development. The WINLife partnership with Masan aligns with the vision of uplifting everyone to reach their full potential by integrating banking services into daily life and providing greater accessibility. This expansion strategy is a core component of Techcombank's strategy.

Techcombank reported a 20.3% increase in profit before tax in 2024, reaching VND 27.5 trillion ($1.15 billion), driven by strong credit growth and digital innovation. The industry-leading CASA ratio of 40.9% and a 21% credit book expansion in 2024, outpacing the broader market, further reflect the success of the strategy influenced by its guiding principles. These positive results demonstrate the impact of Techcombank's corporate values.

CEO Jens Lottner has stated, "We are now ready to go to the next level, to compete and win over customers to realise our vision." This statement underscores the leadership's commitment to executing the bank's mission and vision. Techcombank's ethical standards and corporate social responsibility also play a significant role in its overall strategy.

Techcombank's strategic decisions have a significant impact on Vietnam's economy, driving innovation and contributing to the country's financial development. The bank's focus on customer service philosophy and employee values further strengthens its position in the market. The bank's commitment to its core values is evident in its actions.

Leadership plays a crucial role in reinforcing Techcombank's mission, vision, and core values. CEO Jens Lottner has consistently emphasized digitalization and customer-centricity as key drivers of success, embodying the bank's vision. The bank's culture is built around its core values, with initiatives like the CEO Culture Award encouraging employees to embody these values.

Communication of the Techcombank mission vision core values extends to all stakeholders through various channels. This includes annual reports, the company website, and internal communications. Transparency and consistent messaging reinforce the bank's commitment to its principles.

The alignment between stated values and actual business practices is evident in Techcombank's customer-centric approach. This is seen in the development of personalized financial tools and high customer satisfaction ratings for its digital platforms. The bank's focus on understanding and meeting customer needs drives its strategic decisions and product development.

Techcombank has integrated environmental and social risk assessments into its credit-granting activities. Initiatives like the Visa EcoCard and green bond framework demonstrate a commitment to sustainability, aligning with its broader vision of sustainable development. This commitment reflects the bank's ethical standards and corporate social responsibility.