What are Mission Vision & Core Values of Extendicare Company?

The mission clearly identifies the target audience as 'people' requiring care. This encompasses a broad spectrum, from residents in their long-term care facilities to individuals receiving home healthcare services. This inclusive approach demonstrates a commitment to serving diverse needs.

The core service offered is 'care.' This broad term suggests a commitment to providing a wide range of services, including medical assistance, personal care, and emotional support. The company aims to meet the holistic needs of its clients.

The phrase 'wherever they call home' is a key differentiator. It signifies a commitment to providing care in a setting that is comfortable and familiar to the individual. This could be a long-term care facility or a private residence.

The unique value proposition lies in the emphasis on person-centered care. By offering care in a preferred location, Extendicare prioritizes the individual's comfort, dignity, and independence. This approach can lead to better health outcomes and improved quality of life.

The mission statement is strongly customer-centric, focusing on meeting the needs and preferences of the people they serve. This focus is reflected in their service offerings and operational strategies. This also aligns with the findings in the Marketing Strategy of Extendicare.

Extendicare's business operations directly reflect its mission. Their diverse services, including long-term care homes and home healthcare through ParaMed, cater to varied needs. For example, in 2024, ParaMed provided over 2.5 million hours of home healthcare services, directly embodying the 'wherever they call home' aspect.

The Extendicare vision is decidedly future-oriented. It paints a picture of a healthcare landscape where all Canadians, regardless of their circumstances, have access to the care they need. This aspirational quality sets a high bar for the company and the broader healthcare system.

The scope of the vision is explicitly national. It addresses a fundamental societal need: ensuring access to care and support for all Canadians. This broad scope underscores Extendicare's commitment to contributing to the well-being of the entire nation, not just its immediate clients. The company's vision is aligned with the growing needs of an aging population and the increasing demand for healthcare services.

The vision subtly hints at market leadership ambitions. By striving to provide widespread access to care and support, Extendicare positions itself as a key player in achieving this goal. This ambition is reflected in their strategic investments in new facilities and services. Their goal is to be a leader in the sector.

While ambitious, the vision is grounded in reality. Extendicare is already a significant provider of seniors' care in Canada, with a substantial presence in long-term care and home healthcare. Their existing infrastructure, operational experience, and ongoing initiatives provide a solid foundation for pursuing this vision. The company's strategic investments in new facilities and services, such as their recent expansion of home healthcare services, demonstrate a commitment to increasing access to care.

Achieving universal access to care is a complex challenge that requires collaboration across the entire healthcare system. Extendicare recognizes this and is actively involved in partnerships and initiatives aimed at improving access and quality of care. They are working with various stakeholders, including government agencies, healthcare providers, and community organizations. They understand that systemic change is needed to fully realize their vision.

Extendicare's substantial operational footprint and strategic initiatives are key to making significant contributions towards this vision. Their commitment to redeveloping older homes and building new facilities, along with expanding home health care services, are concrete steps towards increasing access. As of late 2024, Extendicare operates approximately 70 long-term care homes and provides home healthcare services across several provinces. This provides a strong platform for achieving their goals. For more information on the company's history and evolution, you can read the Brief History of Extendicare.

Extendicare's mission to provide care and its vision of increasing access are the primary drivers behind its strategic decisions. The commencement of construction on new long-term care homes in St. Catharines, Port Stanley, and London, Ontario, replacing older facilities, is a direct example of this alignment. The company's focus on home health care is another strategic move that is a direct result of its mission and vision.

Extendicare's core values significantly influence day-to-day operations, shaping the corporate culture and customer interactions. The value of 'caring for each person as we would our own family' guides the behavior of its approximately 22,000 team members, fostering a culture of care and compassion.

Measurable success metrics demonstrate the alignment between Extendicare's mission, vision, and values and its operational performance. Increased average occupancy rates in long-term care homes, reaching 98.0% in Q4 2024, and growth in home health care average daily volume, which increased by 10.1% in Q4 2024 compared to Q4 2023, are key indicators.

These metrics suggest that Extendicare's focus on quality care and accessibility, guided by its mission and values, is translating into increased demand for its services. The company's commitment to its mission and vision is driving positive outcomes.

The high occupancy rates in long-term care homes, reaching 98.0% in Q4 2024, indicate strong demand and effective execution of Extendicare's mission. This demonstrates the company's ability to meet the needs of its residents.

The growth in home health care average daily volume, which increased by 10.1% in Q4 2024 compared to Q4 2023, underscores the success of Extendicare's strategy to provide care 'wherever they call home.' This expansion is a direct result of its mission and vision.

Extendicare demonstrates its commitment to its Extendicare mission and Extendicare vision through strategic initiatives. These initiatives directly address the need for increased access to care and improved service delivery.

Extendicare's long-term care redevelopment projects are a key example of implementing their mission. These projects involve replacing older infrastructure with modern facilities, thereby directly addressing the need for increased access to care and improving the quality of life for residents. As of Q1 2024, Extendicare had several redevelopment projects in various stages, reflecting a significant investment in their vision for the future.

Investment in technology and digital solutions reflects Extendicare's commitment to improving care and efficiency. This aligns with their value of being relentless in their efforts to improve, as they seek to leverage technology to enhance resident care and streamline operations. For example, the implementation of electronic health records and telehealth platforms demonstrates this commitment.

Extendicare communicates its Extendicare mission, Extendicare vision, and Extendicare values to stakeholders through various channels. This includes their website, investor materials, and internal communications with team members. This ensures that all stakeholders are aware of the company's guiding principles.

Formal programs and systems are in place to ensure alignment with the company's values. Participation in national accreditation processes and a focus on key quality indicators are examples of this commitment. These systems help to maintain high standards of care and operational excellence.

The emphasis on resident and family feedback through surveys is another concrete example of how Extendicare ensures alignment between its stated values and actual practices. This feedback mechanism is particularly relevant to the values of embracing each person and caring for them as family. These surveys provide valuable insights for continuous improvement.

Extendicare's commitment to continuous improvement is evident in its ongoing efforts to enhance care quality and operational efficiency. This is reflected in their investment in staff training programs and the implementation of best practices. For further insights, explore the Growth Strategy of Extendicare.

Extendicare measures the success of its mission and vision implementation through various key performance indicators (KPIs). These include resident satisfaction scores, staff retention rates, and financial performance metrics. Regular monitoring of these KPIs helps the company to assess its progress and make necessary adjustments to its strategies.