What are Mission Vision & Core Values of Voya Financial Company?

The core of Voya Financial's mission is deeply rooted in a customer-centric approach. This commitment is evident in their dedication to providing personalized financial advice and solutions.

Voya's mission statement explicitly targets three key groups: individuals, families, and institutions. This broad scope allows Voya to provide a wide array of services.

The ultimate aim of Voya Financial is to enable financial security for all its clients. This is achieved through a range of products and services.

Voya's offerings, including retirement plans, investment management, and insurance, directly support its mission. These services are designed to address the financial needs of their diverse clientele.

Voya Financial aims to empower its clients through personalized advice and resources. This approach allows individuals and institutions to make informed decisions.

Voya Financial's mission is built on a long-term perspective. The company focuses on building lasting relationships and providing consistent support to its clients. For example, in 2024, Voya Financial managed approximately $817 billion in total assets under management and administration, reflecting its commitment to long-term financial security.

The vision is both forward-looking and aspirational, suggesting a long-term commitment to its clients' financial journeys. It sets a high standard, encouraging Voya Financial to continuously innovate and improve its offerings to meet evolving customer needs. This forward-thinking approach is crucial in the dynamic financial services industry.

The vision's emphasis on a "more fulfilling life" highlights Voya's understanding of the broader impact of financial security. It acknowledges that financial confidence is a cornerstone for overall well-being, encompassing mental, emotional, and physical health. This holistic perspective differentiates Voya from competitors focused solely on financial products.

Voya primarily focuses on the U.S. market, where it serves approximately 15.7 million clients. This concentration allows the company to tailor its products and services to the specific needs and regulatory environment of this significant market. The strategic focus helps Voya Financial achieve its Voya Financial goals.

The vision is grounded in reality, given Voya's position as a leading health, wealth, and investment company. Managing significant assets and serving millions of clients provides a strong foundation for achieving its vision. However, the vision remains ambitious, pushing Voya to continually strive for excellence and innovation.

Voya's ongoing efforts to enhance customer solutions through advanced products, services, and technologies are key to "clearing the path" to financial confidence. Recent acquisitions, such as the retirement business from OneAmerica, further strengthen its ability to execute this vision. This commitment to innovation is a key element of Voya’s long-term goals and objectives.

The vision is closely linked to Voya's core values, which guide its actions and decisions. These values, such as integrity, innovation, and customer focus, provide the framework for achieving its vision. Understanding the Voya Core Values is essential to understanding how Voya Financial aligns its values with its business.

The acquisition of OneAmerica's full-service retirement business in January 2025 perfectly exemplifies how Voya Financial's mission and vision drive its strategic moves. This expansion, adding approximately 60,000 plans and nearly 8 million participants, directly supports the mission to secure financial futures.

Voya's investment in digital capabilities, such as the myVoyage platform, reflects its vision of clearing the path to financial confidence. These digital tools empower customers with innovative resources to plan and manage their finances, enhancing their financial well-being. This also aligns with the Marketing Strategy of Voya Financial, which focuses on customer-centric solutions.

The company's efforts to improve the performance of its Health Solutions business, particularly addressing higher loss ratios in Stop Loss, demonstrate a commitment to its mission and values. By implementing rate increases and strengthening underwriting, Voya Financial aims to ensure the sustainability and profitability of its offerings, better serving its clients. Improved profitability is expected in 2025.

Voya's commitment to returning capital to shareholders, with $800 million returned in 2024 and expectations for increased excess capital generation in 2025 and 2026, showcases a strategic decision guided by its aim to deliver long-term value to stakeholders. This directly aligns with its overall purpose and values, ensuring financial stability and growth.

Voya Financial's core values, including integrity, customer focus, and excellence, are the bedrock of its operations. These values guide decision-making at all levels, ensuring that the company remains true to its mission and vision. These principles are crucial for long-term success.

The company's long-term goals and objectives are directly linked to its mission and vision. These include sustainable growth, increased market share, and enhanced customer satisfaction. These goals are designed to create value for all stakeholders.

Leadership plays a crucial role in reinforcing Voya's mission, vision, and core values. CEO Heather Lavallee emphasizes the importance of their purpose, "Together we fight for everyone's opportunity for a better financial future," as the foundation of their culture, driving their strategy to achieve their vision.

Voya Financial communicates its mission, vision, and values through various channels, ensuring transparency for all stakeholders. These channels include its website, investor materials, and employee communications, ensuring everyone understands the company's direction.

Voya's commitment to its core values is validated through external recognition and awards. The company's recognition as a World's Most Ethical Company, a 'Great Place to Work,' and a 'Best Place to Work for Disability Inclusion' highlights its dedication to integrity, caring, and inclusivity.

Voya Financial's values are reflected in its corporate responsibility initiatives. These initiatives focus on serving clients, empowering people, investing in communities, and protecting the environment. The Voya Cares program, supporting people with disabilities and their caregivers, is another example of their values in action. For example, in 2023, Voya Financial invested $1.2 million in community programs focused on financial wellness and education.