What are Mission Vision & Core Values of CVS Group Company?

The core of the CVS Group Mission revolves around providing the highest standard of care for animals. This commitment is the driving force behind all its operations. This commitment is evident in their investments, with approximately £30 million invested in capital expenditure in the last financial year, specifically to enhance clinical facilities and equipment.

CVS Group directs its services towards pet owners and animal keepers, offering a comprehensive suite of veterinary services. These services range from preventative healthcare to advanced surgical procedures. In 2023, CVS Group saw over 3 million patient consultations, highlighting the scope of its service provision.

Primarily operating in the UK and Australia, CVS Group has a strong market presence in these regions. The divestment from the Netherlands and Republic of Ireland has streamlined its focus. The UK market, in particular, represents a significant portion of their revenue, with over 400 veterinary practices.

The company’s value proposition centers on delivering high-quality clinical care. This is achieved through a network of practices, including specialist referral hospitals and out-of-hours services. The focus on clinical excellence is a key differentiator. The referral hospital network handled over 100,000 specialist cases in the last year.

CVS Group supports its mission through diagnostic laboratories and an online pharmacy. These services ensure comprehensive care options and convenient access to medications. The online pharmacy fulfilled over 500,000 prescriptions in the last financial year, demonstrating its integration into the care model.

The mission statement is fundamentally customer-centric, prioritizing the well-being of animals and meeting the needs of their owners. This approach fosters trust and loyalty. Customer satisfaction scores consistently remain above 90% across their practices, reflecting their dedication to customer care.

This vision statement directly targets the attraction and retention of veterinary professionals. It's about creating a workplace where vets, nurses, and support staff choose to build their careers. This is particularly important in a sector facing potential staffing challenges.

The vision implies a focus on the entire colleague experience, encompassing factors like work-life balance, professional development, and a supportive work environment. This is key to the CVS Group Strategic Plan.

Attracting and retaining top talent directly translates to improved clinical standards. Happy, well-supported professionals are more likely to deliver high-quality care, impacting CVS Health Values in practice.

While aspirational, the vision is achievable. CVS Group's investments in training, equipment, and colleague well-being show a commitment to realizing this goal. This reflects CVS Company Goals.

The vision primarily applies to CVS Group's operational regions, particularly the UK and Australia. This localized approach allows for tailored strategies to meet regional employment market dynamics. This is important to understand How does CVS Group define its vision for the future.

Achieving this vision is fundamental for sustained growth. A strong, engaged workforce is essential for expanding services, attracting new clients, and maintaining a competitive edge. This is key to CVS Group's long-term goals and objectives. For example, in their 2023 annual report, CVS Group highlighted a 10.6% increase in revenue, indicating a strong need for a robust workforce to handle the growing demand.

CVS Group's dedication to its mission is reflected in substantial investments. In the first half of FY2025, the company allocated £16.8 million to enhance practice facilities, clinical equipment, and technological infrastructure. This investment underscores their commitment to providing the "best possible care."

The expansion into the Australian market, with 27 practice acquisitions across 36 sites, exemplifies CVS Group's growth strategy. This expansion aligns with their vision of being a desirable employer in new regions, contributing to their long-term objectives.

The launch of a new website for Animed Direct in January 2025, designed for improved speed and usability, demonstrates CVS Group's focus on enhancing the client experience. This initiative directly supports the goal of providing the best possible care, a core tenet of their CVS Group Mission.

The financial performance of CVS Group provides concrete evidence of the impact of its mission and vision. In H1 FY2025, the Group achieved a revenue growth of 6.6% to £341.8 million and an adjusted EBITDA growth of 4.5% to £67.4 million. These figures reflect the success of their strategic initiatives.

CVS Group's commitment to being a preferred employer is evident in its employee Net Promoter Score (eNPS). The eNPS increased to +3.8 in December 2024, a significant improvement from -2.8 in June 2024. This data indicates that the company's CVS Health Values are resonating with its workforce.

At the practice level, the mission and vision shape day-to-day operations by emphasizing clinical excellence and a supportive work environment. Long-term planning is influenced by the strategic pillars, guiding investment decisions and expansion efforts. The company's long-term goals and objectives are directly linked to its core principles.

Leadership plays a critical role in ensuring that the CVS Company Goals are met. The CEO and other senior executives actively communicate the company's strategic direction and vision.

The Clinical Governance Framework is a structured approach to maintaining high clinical standards. This framework ensures that clinical priorities and values are consistently applied across all practices.

CVS Group communicates its CVS Group Strategic Plan and values through various channels. This helps to align all stakeholders with the company's objectives.

CVS Group actively fosters an inclusive workplace through various initiatives. This demonstrates a commitment to its vision of being a preferred employer.

CVS Group employs formal programs and systems to ensure consistent alignment with its core values. These systems help to maintain high standards and achieve long-term goals.

The Clinical Governance Framework is a structured approach to maintaining high clinical standards. This framework ensures that clinical priorities and values are consistently applied across all practices.

The sustainability program includes set targets for environmental impact reduction. This demonstrates CVS Group's commitment to responsible business practices and its vision for a sustainable future.

The 'Healthy Pet Club' preventative healthcare scheme, with over 507,000 members as of December 2024, exemplifies their commitment to animal well-being. This program encourages proactive pet care and supports the company's mission of providing comprehensive veterinary services.